PremFina IG04 Car Insurance Review I’ve had a positive experience overall with PremFina’s IG04 car insurance. The team is responsive, helpful, and always has a great attitude when dealing with que... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Been with this company a few years now , straight forward , decent renewal price so I’ve stayed , staff was very knowledgeable
Bedrijf heeft geantwoord
I'm old fashioned, And still prefer to speak to someone when I'm buying or choosing a product. But as far as buying something online i found your site easy enough to navigate, straight forward and I... Toon meer
Bedrijf heeft geantwoord
I had a brief but an excellent dealign with iGO4. I can say that this is a very professional insurance broker institute and they can always be reached by phone and email. I would deal with them again... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over iGO4
Geschreven door het bedrijf
iGO4 insurance provides customers with a range of insurance products, including car insurance, home insurance and van insurance.
We search a range of providers to find our best deals for our customers.
iGO4 has an innovative, new approach to motor and home insurance that puts customers at the heart of what we do. Through the range of iGO4 products, iGO4 Essentials, iGO4 Insurance and iGO4 More, we can deliver an insurance product that is suitable and changeable according to our customers’ needs.”
GET A QUOTEHELP CENTRE
Contactgegevens
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough , Verenigd Koninkrijk
- 01733 308 235
- contact@igo4.com
- www.igo4.com
4,4
Uitstekend
9K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Guy on phone really helpful
Guy on phone really helpful. Took no more than 10 mins and also saved me money
19 februari 2026
Antwoord van iGO4
Thank you so much for your kind words! We're delighted to hear that our team member was able to assist you quickly and help you save money. If you need any further assistance, please don't hesitate to get in touch.
Kind regards,
Michelle @ iGO4
Not made a claim so far but dealing…
Not made a claim so far but dealing with these people has been easy and straightforward
16 februari 2026
Antwoord van iGO4
Thank you for your kind words. We're delighted to hear that your experience with us has been easy and straightforward. If you ever need assistance or decide to make a claim with us please don't hesitate to reach out. We're here to help.
Kind regards,
Michelle @ iGO4
I am insured with I go4
I am insured with I go4 . I have had an accident on Saturday. Two emails and numerous calls I haven’t been able to resolve nothing. I have been asking for a courtesy car, it’s Wednesday today and still haven’t got a car. I drive a Land Rover and I’ve given two Door two -seat car. I told i go4 I you require a five seat five Door car suitable for my every day use.
I use my car to pick up and drop my grandkids in regular basis throughout the week and needs to be able to fit to car seat which in the car they provided it impossible.
II also must drop my daughter and pick up from college every day.Also we are going on holiday this weekend which is four of us with four suitcases the car wouldn’t be suitable .I am very disappointed with I go 4 and I’ll make sure I’ll tell all my friends and all my family to make sure never ensure anything with them.Costumer services are so rude . I feel scammed the company is complete scam.
Please stay away from them.
14 februari 2026
Review zonder uitnodiging
Antwoord van iGO4
Thank you for reaching out and sharing your concerns. I am very sorry to hear about the difficulties you have experienced since your accident and that your courtesy car request has not been properly addressed.
We would like to extend our apologies concerning the issues you’ve had. If you would like to send us an email with your policy number, full address and date of birth to contact@igo4.com, we can discuss this further with you.
Kind regards,
Michelle @ iGO4
Faceless business with hidden charges.
Faceless business, link provided on email to "contact us" upon your account page, does not link to anything, only option is for "help" pages which did not provide any details upon Cancelling an insurance policy at all.
I only managed to get a customer service email address because their website crashed and provided details to report it too.
Beware of hidden charges, cancelling car insurance came with a £55 charge, plus "other" charges of £40 which are not explained.
£95 fee to cancel a policy which costs a fraction of this each month is disproportional and unreasonable.
I would not recommend this business.
17 februari 2026
Review zonder uitnodiging
Antwoord van iGO4
Thank you for reaching out and sharing your concerns regarding the cancellation process for your policy. I apologise for the difficulties you've experienced with our website and the lack of clear information about cancellation charges.
We’d like to look into this further for you: if you would be happy to send us an email with your policy number, full address and date of birth to contact@igo4.com, we can investigate further.
Kind regards,
Michelle @ iGO4
A good experience so far
A good experience so far. A reasonable premium and helpful staff I spoke to about resolving a descrepency which was showing on my policy. Hopefully in a years time the renewal premium will be such that I can continue to use IGO4 - we will see.
16 februari 2026
Antwoord van iGO4
Thank you for taking the time to share your feedback. We're glad to hear that your experience with our team has been positive and that we could assist you in resolving the discrepancy on your policy. We always strive to offer competitive premiums and excellent service, and we hope to continue providing you with great value at your next renewal.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Kind regards,
Michelle @ iGO4
I found the RAC level of breakdown…
I found the RAC level of breakdown recovery misleading because it automatically selected a basic level when you selected Igo4More ,you look at all the check boxes and it suggests that it would be the highest level of recovery including HOME recovery due to the wording .(MORE) When I tried to check if it was the higher level ,it wasn't able to tell me in the Policy Doc descriptor .So it wasn't straight toward to rectify as I had to start again from scratch ,omitting any level of recovery until I got to the "add on options" it was only then that I was given 3 levels of breakdown recovery to choose from.
12 februari 2026
Antwoord van iGO4
Thank you for sharing your concerns regarding the breakdown recovery options for the Igo4More policy.
I understand that the automatic selection of the basic level, despite the wording suggesting the highest level of recovery including HOME recovery, was confusing and misleading.
We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your policy number, full address and date of birth to Contact@igo4.com, we can discuss this further with you.
Thank you
Kind regards
Chelsea @ Igo4 insurance
Antwoord van iGO4
Thank you so much for your kind words. We're delighted to hear that you found our company honest and straightforward. At iGO4, we strive to provide the best service possible and your feedback means a lot to us.
If there’s anything more we can assist you with regarding your Igo4 policy, please don’t hesitate to reach out.
Kind regards,
Michelle @ iGO4
Really easy Insurance company to use…
Really easy Insurance company to use and resonanable prices
13 februari 2026
Antwoord van iGO4
Thank you so much for your positive feedback!
We're delighted to hear that you found our insurance services easy to use and reasonably priced. We strive to provide the best experience for our customers, and your kind words mean a lot to us.
If you ever need any assistance or have questions about your Igo4 insurance, please don't hesitate to reach out.
Kind regards
Chelsea @ Igo4 insurance
Antwoord van iGO4
Thank you so much for your enthusiastic feedback!
We're thrilled to hear you're happy with our service. If you need any further assistance or have questions, feel free to reach out.
Kind regards
Chelsea @ Igo4 insurance
Insurance doubled and found an…
Insurance doubled and found an alternative elsewhere for £1000 less
11 februari 2026
Antwoord van iGO4
Thank you for reaching out to us via Trustpilot.
We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your policy number, full address and date of birth to Contact@igo4.com, we can discuss this further with you.
Thank you
Kind regards
Chelsea @ Igo4 insurance
Antwoord van iGO4
Thank you so much for your kind feedback!
We're thrilled to hear that you found our service great and easy to use. If there’s anything else we can assist you with regarding your Igo4 policy, please don’t hesitate to get in touch.
Kind regards
Chelsea @ Igo4 insurance
Antwoord van iGO4
Thank you for your kind feedback. We're delighted to hear that you appreciate our team's communication and dedication to assisting our customers.
If you have any further questions or need any assistance, please don't hesitate to reach out.
Kind regards,
Kristy-Ann @ IGO4
Antwoord van iGO4
Thank you for your feedback! We're delighted to hear you found our prices great. If you need any further assistance or have any questions, please don't hesitate to reach out.
Kind regards,
Michelle @ iGO4
Antwoord van iGO4
Thank you so much for your kind words and for taking the time to share your positive experience. We're delighted to hear that you received excellent service.
If you need any further assistance or have any questions, please don't hesitate to reach out. We're always here to help!
Kind regards,
Chris @ iGO4
Antwoord van iGO4
Thank you so much for sharing your positive experience with us. We're delighted to hear that you found our service excellent. Your feedback means a lot to us.
If you need any further assistance or have any questions, please don't hesitate to get in touch.
Kind regards,
Chris @ iGO4
UX of website needs to be improved
I used confused.com to get insurance quotes. However, once I tried to proceed with the quote on your site, there was a list of optional extras: breakdown, windscreen, courtesy car, etc. However, as I already requested a courtesy car and legal, it was unclear as to why I was being asked to add an optional extra that I thought was already included in the quote. I also assumed that with a company name of iGo4 Electric taht you specialised in insuring Electric cars, so I was surprised that the breakdown service was so generic and not what I felt suitable for Electric cars.
10 februari 2026
Antwoord van iGO4
Thank you for reaching out and sharing your feedback. I apologise for any confusion caused during your quote process.
Regarding the optional extras such as breakdown cover and courtesy car, while some quotes may initially include certain features, our system occasionally prompts customers to confirm or add these extras to ensure the policy fully meets their needs. I understand how this could be unclear, and we’re continuously working to improve our quote process for a smoother experience.
If you’d like to send us an email with your policy number, full address and date of birth to contact@igo4.com, we would be happy to assist with any queries you have.
Kind regards,
Michelle @ iGO4
The fact I have been with you for so…
The fact I have been with you for so long an my insurance keeps getting higher
9 februari 2026
Antwoord van iGO4
We’re sorry to hear you are not happy with the renewal premium offered to you this year. If you’d like to send us an email with your policy number, full address and date of birth to contact@igo4.com, we can discuss this further with you.
Kind regards,
Michelle @ iGO4
Antwoord van iGO4
Thank you for reaching out to us via Trustpilot regarding your Igo4 Collection.
We appreciate your straightforward approach and are here to assist you with any questions or concerns you may have.
Please let us know how we can help.
Kind regards
Chelsea @ Igo4 insurance
Antwoord van iGO4
Thank you for your kind feedback!
We're delighted to hear that you found our service easy, informative, and helpful. We strive to provide the best experience for our customers, and your comments mean a lot to us.
If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards
Chelsea @ Igo4 insurance
Customer services terrible I've been…
Customer services terrible I've been trying to cancel for weeks. You asked to contact us but there's no email address on your webpage.
22 januari 2026
Antwoord van iGO4
Thank you for reaching out and bringing this to our attention. We sincerely apologise for the difficulty you've experienced trying to cancel your policy.
I have passed your details to our customer service team and asked them to contact you to complete the cancellation.
Kind regards,
Chris @ iGO4
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.