My mac laptop suddenly became extremely unwell and as a freelance designer my laptop is my world, so I was in dire trouble. iMend had fixed my iPhone previously so I hoped they could help me with my... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had a new battery fitted in my iPad. It was a Competitive price, local to me & completed within the time given. Great service
Imend is a professional and friendly service. Hazel and Paul provide expertise and helpfulness in equal measure, sensitive to the wishes of the clientele. It serves its community, which, from what I u... Toon meer
Bedrijf heeft geantwoord
Really helpful and knowledgeable staff in both stores. Used Billingshurst for a data transfer this year and Upper Beeding for replacement iPhone battery today, which was in stock. Will definitely visi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Telefoonreparatieservice
- Mobiele telefoon winkel
- Computers en accessoires winkel
- Computerreparatie
- Computerwinkel
- Computerondersteuning en -services
Geschreven door het bedrijf
iMend Ltd was founded in 2012 to provide a specialist repair service for the iPhone, iPad, iPod and Mac range of devices to the people of Sussex. We’ve since expanded our range of repairs to include PC, Laptop and android devices, all under one roof! We still pride ourselves on a foundation of solid customer service with a free 12 month warranty on our repairs. We keep a comprehensive stock of high quality repair components to ensure we repair your device as fast as possible. Whether it’s a cracked screen, slow computer, charging problems or your iPhone has gone for a swim, we can help. We also stock refurbished devices and most of your common tech consumables for the home and office; printer ink, chargers, cables, USB sticks and much more! Visit www.imendltd.co.uk for more information
Contactgegevens
3 Hyde Square, BN44 3JE, Upper Beeding, Verenigd Koninkrijk
- 01903 899545
- contact@imendltd.co.uk
- www.imend.com
Technician arrived and he was friendly
Technician arrived and he was friendly. Got on with the job of changing the broken screen. Sorted it and did a bit of cleaning too.
Thanks Imend will use you again.
16 juli 2019
Review zonder uitnodiging
Antwoord van iMend Ltd
Hi Antony,
Splendid Wednesday to you and thanks for sending in this review! ☺
Imperative to our full customer support is dispatching well-trained and professional engineers.
We work hand-in-hand as a team to sort out all of your phone repair needs.
Many thanks,
iMend.com Team
Phone screen was repaired nicely but…
Phone screen was repaired nicely but engineer left before it was even restored so have had to try doing it for the last five hours myself.
15 juli 2019
Review zonder uitnodiging
Antwoord van iMend Ltd
Hi Yasmin,
Apologies for this inconvenience.
I just spoke with your technician as part of the investigation and he said, when he arrived, your device was not working and badly disabled. This has been booked in for a Screen repair and the technician was able to perform this nicely like what you have mentioned on the review.
Since your device was disabled and you do not have a back up , he has tried to help restoring the iTunes. However, this failed 2 times as this did not work using your Mac Book and you do not have a Windows Computer to try this on. Hence, your technician has no choice but to leave.
The Screen repair took 25 minutes only but he stayed for 2 hours to assist you on this for free.
Normally, technicians would charge the customer for a Software Fix which is £34.99, but your technician is doing this for all his customers for free as a courtesy.
Please know that your technician is worried about this comment as we take this seriously.
He did his best to give the best repair and tried to help.
Your technician is very much willing to help if in case you have issues with the screen he replaced.
iMend is dedicated in serving our valued customer, provide the highest quality repair.
If you check our website, we offer a full, comprehensive 12 month warranty on all repairs . With the exception of water damaged devices.
We hope to get a response from you so we can resolve what ever issues you have.
Kindest Regards,
iMend Team
Great and immediate service!
Great service! I called at 10.15 to book in the repair and within 10 minutes I had a confirmation that someone would be with me within the next 2 hours. By 11.30 Wu was on my doorstep and phone repaired by 12.00!
15 juli 2019
Review zonder uitnodiging
Fast same day repair service
Fast same day repair service at the convenience of my own home, with prices cheaper than high Street stores or market stalls. Couldn't be any better. Thanks!
15 juli 2019
Review zonder uitnodiging
My wife dropped her Sansung Galaxy…
My wife dropped her Sansung Galaxy phone and cracked LCD screen.Was tempted to take to local repairer for speed but pleased I did not .Sent to Imend on Thursday pm received back Tuesday am in perfect order. This phone had previously been returned to BT under warranty for poor battery life, needed charging every few hours came back after one week and just the same, waste of space.Since returned from Imend battery has lasted 7 days before charging. they obviously know what they are doing. Cannot recommend highly enough.
15 juli 2019
Review zonder uitnodiging
Antwoord van iMend Ltd
Hi Charles,
Thank you for using our service and for your high recommendations.
We only use genuine Samsung parts and our tech team endeavours fix the soonest your device arrives at our repair centre.
Cheers~
iMend.com Team
The engineer was friendly and fast and…
The engineer was friendly and fast and did a very good job, Would happily recommend them
15 juli 2019
Review zonder uitnodiging
Antwoord van iMend Ltd
Hi Dominic,
We trust that you are as splendid as this leaves us! ☺
Paolo is one of the best engineers we have here at iMend, indeed!
Thanks for your recommendations.
Warm regards,
iMend.com Team
Quick turnaround
Sent on the Monday, back by the Thursday and they even gave me a £10.00 refund. Great company, quick timely response and good quality prodoucts.
15 juli 2019
Review zonder uitnodiging
Antwoord van iMend Ltd
Hi Ben,
Our tech team endeavours to always mend your device upon receipt at the repair centre.
We genuinely appreciate this awesome feedback!
All the best,
iMend.com Team
Excellent service
Excellent service! fast repair, chap very pleasant, would highly recommend!
14 juli 2019
Review zonder uitnodiging
Antwoord van iMend Ltd
Hi Josie,
Many, many thanks for this great review.
We commit to continue on providing exceptional service and your review is a total boost!
All the best,
iMend.com Team
This is the second time I've used this…
This is the second time I've used this companyand again their service is brillaint.
Very well organised, freindly, competent staff, lots of communication and very fast service.
14 juli 2019
Review zonder uitnodiging
Antwoord van iMend Ltd
Hi Fiona,
Thanks for your continued support.
Using our service again and being satisfied with it once again, equates to a consistent exemplary customer service!
This makes us all feel that our team effort pays off.
Cheers,
iMend.com Team
Very impressive
Very impressive, sent the phone by post and had it back 3 days later fully repaired
14 juli 2019
Review zonder uitnodiging
Antwoord van iMend Ltd
Hi Steve,
Happy Monday to you and we're glad we made a positive impression! ☺
All the best,
iMend.com Team
Used imend a few times now
Used imend a few times now, every time went smoothly and the technician knew what he was doing 20 mins in and out, repaired right in front of me so I knew what was happening.
Top service definitely recommend
13 juli 2019
Review zonder uitnodiging
Used this company to repair my phone…
Used this company to repair my phone and found them very helpful, work was done quickly and at a decent price and most importantly they kept me updated throughout ; would highly recommend!
12 juli 2019
Review zonder uitnodiging
Antwoord van iMend Ltd
Hi Alice,
Good day to you!
Appreciate your high recommendations.
We always find ways to make it an easy experience for you from start to finish.
We keep you in the loop with the repair progress of your phone to give you a peace of mind as well.
Many Thanks,
iMend.com Team
Excellent
Excellent same day service and quality repair. As with all reviews to this nature I wait a while to check the repair is still OK after a few weeks. Device still working 100%. Very impressed and highly recommend the service from start to finish.
12 juli 2019
Review zonder uitnodiging
Antwoord van iMend Ltd
Hi Jon,
Excellent feedback:) thank you for appreciating our service!
iMend is committed in providing the best and quality repairs and we are
glad you were able to experience it yourself:)
Thanks for booking with iMend.
Kindest Regards,
iMend Team
I’m really happy with the job tonight…
I’m really happy with the job tonight fast and really great I can’t say anything bad about the service. Absolutely worth the money
11 juli 2019
Review zonder uitnodiging
Antwoord van iMend Ltd
Hi Jamie,
Wow, thank you for appreciating our service!
Please know that we really value you as our customer.
Again, thanks for booking with iMend.
Kindest Regards,
iMend Team
excellent service again
excellent service again - emailed Sunday - new battery in by close of business Monday - have repaired screen in past and wouldn't hesitate to use again
11 juli 2019
Review zonder uitnodiging
Antwoord van iMend Ltd
Hi Michael,
Excellent review!!!!
This is such a great prize-to read great and positive feedback from our customers.
Thank you for using iMend.
Kindest Regards,
iMend Team
Screen replace and screen protector
Does what it say it will. Quick and efficient service. A good system that seems to work well. Adrian is always attentive and polite and does a good job. And cheaper than a walk in iSmash service. Can ask no more.
11 juli 2019
Review zonder uitnodiging
Antwoord van iMend Ltd
Hello Paul,
Amazing feedback from you!
Thank you for choosing iMend. I am sure iTech Adrian will be very happy
reading your comments.
Cheers :)
Kindest Regards,
iMend Team
Phoned iMend at 3.00pm on Friday and…
Phoned iMend at 3.00pm on Friday and the phone was fixed by 7.00pm. What more could
11 juli 2019
Review zonder uitnodiging
Antwoord van iMend Ltd
Hello Robert,
Thank you for the positive review!
Reading this kind of feedback makes us feel very proud as everyone from the
iMend team are just doing what they were trained to do- Provide the Best Customer
experience and a Quality repair.
A million thanks for booking with us!
Kindest Regards,
iMend Team
Called IMend yesterday at about 5pm
Superb service. Called IMend yesterday at about 5pm. Had a call back within 5 minutes to say the Engineer would call to make an appointment, 10 minutes later he called and asked if he could come today at 3pm. All booked, he called again at lunchtime and asked if he could come earlier. He has been, repaired the phone beautifully, no fuss, no hassle. I would absolutely recommend IMend, they are professional, courteous, very competitive and their fitter was excellent. Five starts - all day long.
11 juli 2019
Review zonder uitnodiging
Antwoord van iMend Ltd
Hello Tara,
WOW:) What a Superb feedback from you!
Please know that it is our pleasure to be of service to you
and so glad that you are happy and contented with the repair.
Thank you for using iMend!!!
Kindest Regards,
iMend Team
Second time I've used iMend
Second time I've used iMend - this time on my daughter's phone which I thought was beyond repair as the screen was so smashed parts of it were falling off! Looks like new now.
11 juli 2019
Review zonder uitnodiging
Antwoord van iMend Ltd
Hello Shona,
Firstly, thank you for being a valued and loyal customer of iMend.
It is our pleasure to have served you in small ways.
iMend is committed to provide a reliable and quality repair.
A million thanks for choosing iMend.
Kindest Regards,
iMend Team
Antwoord van iMend Ltd
Hello John,
Awesome review!
A million thanks for choosing iMend.
Kindest Regards,
iMend Team
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