Intasure Reviews 

Horrific. Absolutely avoid. It has been now 10 weeks and counting with an ongoing massive water leak. Their contractors are appalling, slow and incapable of actually completing a job. Avoid at all costs.

Someone below mentioned the "new system scam". They tried that on me for a basic renewal to change one piece of information. "Sorry we cant find your records " Been with them 15+years
Ended up having to give them all details over again and then be told that they had to refer it before they could give a price. Clearly not at all customer focused if that is the sales department!

After 9/10 years with Intasure, with no claims, I decided to switch to a different company who were offering better value for money. I contacted Intasure to cancel my renewal and was assured this would be actioned, but low and behold, the renewal email came this morning. Looking at the reviews on here, it seems to be a regular complaint. I hope to stop the payment due tomorrow through my bank and avoid a lengthy process trying to get a refund. Very disappointed with Intasure and their level of customer service, and it's highly unlikely that I will return to them in the future.

I had insured my property abroad with this company for several years. I made no claims so all went fine until this year when I wished to cancel my account. The main reason is their prices have risen dramatically over the last few years. (I have now renewed my property through a bank in the country it is located at half the price). Now the problems started. As per the terms and conditions, I contacted Intasure before the renewal
was completed. However, my money was taken and I kept receiving emails thanking me for my renewal. I used their website chat to confirm a cancellation, which didn't help because they couldn't confirm the cancellation and coincidently I received an email from them the same day stating my policy was cancelled and I would receive a refund. I also emailed them and wrote a letter, both of which I haven't received replies to. I have been awaiting my refund of over £400 for two weeks. In addition to the email I received stating my policy was cancelled I received emails from them thanking me for the renewal. This company was very happy to contact me over the years asking if I wanted to upgrade my policy etc but strangely enough now I want to say goodbye they've gone quiet. Be careful don't make the mistake I did and make your renewal automatic.

Very poor service. Completed an online enquiry form - no call back so I rang them. Gave some details of my French property & then advised they’d have to speak to their underwriters but would call me back today, 6th October. NO CALL BACK!

TERRIBLE, I ADVISED THEM WHERE MY HOLIDAY HOME WAS, I SPENT A LONG TIME GOING THROUGH THE DETAILS OF TWO PROPERTIES TO BE EMAILED THE NEXT DATE WITH THE ADVISE THAT THEY NOW DONT INSURE GIBRALTAR ??

Claimed for blocked drains at holiday villa. Dealt with swiftly & professionally. Despite it being technically possible to deny the claim using small print - they didn’t. Paid out promptly.
Very good experience.

Still waiting for a refund after cancelling policy well within the cancellation period.

Avoid this company....following Brexit our French house insurers were unable to continue cover as our principal residence is outside the EU. I had a quote from intasure who rang for the business virtually every day. I explained that I needed written confirmation from my current French Insurer that i was no longer in a contract with them. I received that and was ready to buy the product when I fell victim to "the new system scam" and the price went up by £80. I am glad I didnt do business with them....look at their reviews

As we all know, you never know the worth of your insurance company until, you need to submit a claim. Having been with Intasure for several years, we needed to claim for storm damage. Unsurprisingly the claim was denied. Would not recommend

Owning a holiday home abroad is not something one should aspire to unless you are going to use it more than just a couple of times a year and you are prepared for the unexpected charges involved in owning a property in the UK or abroad.

One of the most important costs is of course property insurance and it is obviously vital to select an insurance company you can rely on to pay up when things go wrong.

When we originally bought our holiday home in Mallorca it was insured by the previous owners with a Spanish company so we continued with the same company for several years, despite the policy and all documentation being written in Spanish, a language which we were conversant with but not good enough for anything technical. As premiums increased each year we decided to investigate insuring with a British company and discovered Intasure, whose premiums were cheaper and additionally documents were all in English.

Back in 2018 a major storm flooded parts of Mallorca and our house suffered considerable damage. We duly contacted Intasure to inform them, wondering if this was the start of a nightmare, as so often happens with less reputable insurance companies, or our claim would be sympathetically handled, which turned out to be the case. Intasure arranged for a Loss Adjustor from Mainland Spain, who spoke perfect English, to meet us at the house and he carefully made a detailed and thorough assessment of the damage caused by the flooding.

It took three years to finalise the claim, through no fault of the Loss Adjustor or Intasure, but as a result of substantial repairs having to be carried out by builders and other workmen. In addition long delays were caused by the Covid pandemic which prevented us from travelling to Mallorca to oversee the final work to be completed, the installation of new air-conditioning units. The Loss Adjustor/Intasure were extremely fair and payments were made in instalments as money was needed to pay the builders and workmen. Intasure did not quibble about any of the costs, which we tried to keep as reasonable as possible, and our claim was settled in full a few months ago.

Thanks to Intasure the insurance nightmare never materialised and we would certainly recommend them to other holiday home owners requiring a reputable insurance company.

It took 131 days from making a successful claim to work starting on my property, for which I had an Instasure Holiday Home policy. Intasure and their partners dragged their heels at every stage of the process, despite the serious nature of the oil leak, and I only ever got the attention I required after making 2 formal complaints. The work on my property took months and I was asked to pay for equipment such as electric heaters out of pocket to ensure the pipes wouldn't freeze over winter, for which they then took 57 days to reimburse me. The property was uninhabitable for more than half a year (no hot water, toxic oil fumes, ripped out kitchen), but this insurance policy paid out £0 in compensation and wormed their way out of their 'lost income' clause. The whole process was traumatic, and for the extra kick-in the teeth Intasure made me renew my policy during their works at a much higher premium because I'd made a claim. Sickening service.

Not happy been with these for a number of years 1 st time had to make a claim on storm damage and guess what , wouldn’t pay out ,last year with these be aware, won’t cover you when the s..t hits the fan , quick enough to take your money , don’t be fooled take care .

I contacted this company for a quote on home insurance and it was a big mistake. They now keep contacting me from different numbers - which I block, and now spamming me with text messages.

2nd year we have insured our home in Spain with Intasure. found them to be very friendly, helpful and professional on the phone. Whenever we have called our call has been answered quickly and efficiently (even on a Saturday morning) We are more than happy with what we paid especially with the level of cover we wanted for security and peace of mind even includes Key Cover. Highly recommend ⭐⭐⭐⭐⭐

Been trying to renew my insurance, but impossible to contact them and no option to renew online. Don't answer phone or snail mail!

Unable to contact them given number is UK 01892 239 364 but good luck getting it to ring and even luckier if its answered!

BYE!

Avoid Avoid Avoid! Costs forever going up year by year. Ridiculous hidden charges for “administration” etc. Contacting them gets a “take it or leave it” response. Leave it! Much better value out there.

Horrific customer service!! How the hell is this company still going. I tried to phone to renew business holiday home insurance and they just said will get in touch when they can and probably won’t (what??). Their competitors are calling me daily. Google another insurance company!!! DON’T USE THESE GUYS!!!!!

Having been with this insruance company for a couple of years, I opted for the business inturption / income loss insurance. Following covid and the latest case studies conducted from the supreme court, I placed a fair and reasonable insurance claim. As expected and in line with the reviews on this site, the claim was denied and as I work in financial services will be having this decision reviewed and a complaint lodged with the financial authority.

I would suggest from my experience and the feel from this company, you pay a large amount for insurance and there is nothing worse than worrying in the event of accident, disaster or major business interuption that the insurer does not pay. I would suggest staying away and looking for a more reputable service even if it costs more.

I would shudder to think what would happen if there was a fire or else.... im sure they would find away not to award a claim.