Intercape Reviews 

I am honestly dying in this bus, there is no circulation , it’s hot and the driver is stuck in his cubicle driving , I’ve been knocking I even called the intercape office , it is really hot, I can barely breathe. Omg.

I booked and my bus was supposed to depart at 17h00. Two days before my scheduled departure I was informed that my bus will leave at a later time which was 18h00. Tell me why at 19h23 I'm still at park station waiting for the bus that was ment to have left almost an hour and half ago. What's even more frustrating is that when I ask the only information I get is "it's coming"

Intercape buses are just pure nonsense, I thought mainliner is better but I was wrong, absolutely no leg room how can you sit for 15 hours with no way to move your legs, mind you im just an average hight but the journey is just torture, I will never book this nonsense bus ever

I travelled from Johannesburg to Cape Town on an Intercape Sleepliner bus no 244. I was the last passenger to get off the bus because I had several belongings with me. Unfortunately, I accidentally left my money bag on the bus. The bag contained R1,000 in cash.

After realising that I had left the bag behind, I immediately went to the Intercape office to report the matter. The bus had already left, but I was informed that the driver had found my bag and that it would be handed over to the next driver for me.

When I received my bag, I discovered that R1,000 was missing.

What concerns me most is that the money was in the bag when I left it on the bus, and the bag was later found and handled by Intercape staff. I therefore expected Intercape to conduct a proper investigation into what happened to my money.

I have already sent emails to Intercape requesting an explanation and the return of my money, but I have not received a proper response or meaningful update.

I am a student with no other source of income, so R1,000 is a significant amount of money to me. I am not asking for anything unreasonable—I simply want Intercape to investigate what happened and take responsibility for resolving the matter.

I hope Intercape will take customer complaints seriously, investigate the matter properly, and provide me with an explanation regarding my missing R1,000.

Very disappointing customer service and handling of a serious complaint.

I am extremely disappointed in this bus company. They failed me not once but twice in one week. On the 8th of August i booked a bus (mainliner) from DBN to JHB when I get to the station I am told to get into a big sky bus of which I have never agreed to, the bus only left after an hour with no explanation as to what caused the delay, on my return trip the bus arrived 2 hours late … I booked the mainliner bus that supposed to arrive in Durban at 15:00 but we only arrived around 8pm along the way we had stops of which those stops were not mentioned when booking.

Intercape it has always been a reliable company. it's fleet a clean and provides outstanding service with clear communication - drivers are very friendly, not to mention the tracking headquarters of intercape they monitor their Fleet checking if drivers have observed the speed limit. Thank you so much 💓 💗 💛 💖 ☺️

Horrible every single time. We have used the busses many times and every single time it just arrives later and later. The prices keep going up (yes probably because of the fuel prices), but still the same bad service. No option for compensations. No sorries... No nothing... Might as well start walking and you'll arrive earlier than the bus.

I am extremely disappointed with the service I received from Intercape at Johannesburg Park Station. I paid R740 for my ticket and expected professional customer service, but instead I was treated with disrespect and left stranded.
I arrived to board my 5:00 PM bus, but the staff refused to check me in because it was already 5:00 PM, even though that was the scheduled departure time. There was no attempt to assist me or offer a reasonable solution.
The behaviour of one staff member, Themba, was especially disappointing. Instead of trying to help, he appeared to influence the other staff members not to accommodate us. The staff acted as though they were above the customers, showing no empathy or professionalism.
As I write this review, I am still sleeping at Johannesburg Park Station because of what happened. It is unacceptable that a paying customer can be left in this situation after spending R740 on a ticket.
I urge Intercape management to investigate this incident, particularly the conduct of the staff on duty at Johannesburg Park Station. Customers deserve respect, fairness, and proper service. My experience has been unacceptable, and I cannot recommend Intercape based on how I was treated.

The bus drivers on bus 924 is very accommodating and kind.
Inside the bus is alot of cockroaches on-and-under the seats in the bus.

Intercape has truly lost it's value. This is my second time being on a bus with multiple cockraches in a span of 3 months. I sent them a video of the cockroaches the last time and the took it so lightly. Not only do we have to deal with buses being constantly delayed; multiple rude drivers and poor customer service; we have to be on a bus infested with roaches🤢

The ride was smooth no complaints, just disgusted there was a cockroach in the the bathroom, the one driver was a bit rude. Other than that it's alright. Take care of the pests! 🤢🤢🤢

Driver not friendly on bus 826 7am to Mthatha on the 25th July.

If there was a minus 10 stars I would select that. I've never experienced such a bad service from intercape. I took the bus from Cape Town to Oudtshoorn on Monday 20 July. The bus was not comfortable and not having a toilet made the trip longer than what it supposed to be. I was scheduled to return 23 July 2026 but the bus broke down in Graaf reniet and because I had to check out form my accommodation or risk paying another night and then missing the bus I had to stand in the cold in Oudsthoorn from 920pm u til 24 July 2026 0400am. My QUESTION IS this don't the driver check the serviceablity of the bus before they go on the road, they risking our lives when taking these broken down busses. Then when the bus eventually arrived the bus was not in a good state regarding hygiene it was filthy and had a awful smell, this was the the replacement bus. Then when I found the seat that was available for me it was not serviceable,it goes all the way back on to the passenger behind me lap resulting that I had to sit straight up until someone dissembarks from the bus. Bare in mind I was waiting in the cold for almost 7 hours. Why don't the scratch this budget liner bus and use mainliner for this route aswell you have elderly passengers and the need to use the toilet frequently resulting in the budget liner stopping on the N2 somewhere near to the bush or not even. For ladies and elderly to relieve them selves infront of oncoming traffic or in dark Un desirable places. I am very disgusted in the state of the Mainliner bus Intercape has to do something about this. To add we had someone get a ceasure on the bus and he had be removed and a ambulance was called. Some of the people has been on the bus since 1100am 23 July til 24 July 2026 a full day on a bus with no toilet and uncomfortable seats.

Very bad experience the bus had a delay for almost 3hours with the explanation. When I raised a complaint I was told at least they completed the service. No consideration of ripple effect caused the delay

This is the worst bus experience I’ve had in my entire life… the worst

I booked a sleepliner bus, I am currently on the lower level part of the bus. The bus is leaking a yellow liquid from the top I don’t know what this yellow liquid is it’s not juice and It’s all over my jacket and fleece. 5-6 hours left for my journey I’m afraid for my life if they tell me this is raw sewage.

It really depends who your driver is, overall i had good drivers i just recommend bringing toilet paper, a neck pillow and big blanket to sit on! They do stop for refreshments (let's say 10-20 min stop)
And it's also recommend to be there an hour before the bus comes they are usually early

Very bad 😞 my bus was supposed to arrive at Klerksdorp 19:30 and i was 1 our early while waiting for them they texted me my bus got delayed with 5 ours break down they must start looking after their busses last time i will ever use intercape

It's 00:00 the cold air con has been blowing so hard. It's freezing my feet even went numb😭 the lights are on. This is a 12hour trip. Yoh!