Intercape Reviews 

Worst experience!!!

I’ve been on the road for over 18 hours with a rude driver! 100 stops, bus was late and we are fed up!

Intercape is the worst ! SD711

I would like to rate my Intercape trip from Cape Town to East London 10/10 (06/07/26). I have always had a great experience every time I travel with Intercape. Their buses are always on time ever since i started traveling, which makes every journey stress-free and reliable. The Sleepliner 247 is by far the best—it's incredibly comfortable and makes long-distance travel so much more enjoyable. I also want to compliment the drivers for their excellent driving skills. They drove safely, smoothly, and professionally throughout the trip. Thank you, Intercape, for consistently providing outstanding service. I look forward to traveling with you again!

Mduduzi (Intercape driver) on bus 702 was very rude, aggressive, and was shouting at me, telling me he's going to teach me a lesson by refusing with my bag. The other driver intervened and gave me my luggage. This driver was very unprofessional and was trying to intimidate me. He also picked up his girlfriend mid trip that we had to wait extra time for. The bus also arrived more than 2 hours after scheduled time at the destination.

I am on a bus painted as DHL from CPT to EC that left at 19:45, the wiper on the left hand side is broken making it tilt towards the left hand side mirror which causes an uncomfortable sound that makes it difficult for me to sleep. Please fix this.

My 65 year old mom and 5year old son spent 24 hours on the road, whereas the trip was supposed to be about 12 hours. Bus broken down, waited about 6 hours in the middle of nowhere from midnight to 6am, freezing cold for another bus to arrive. Never again.

Very good trip! Excellent service from the drivers. The only disappointment it's that the aircon was freezing me cold all the way! Big Sky

Complaint about misleading bus departure information
I am מאוד disappointed with the misleading information provided regarding bus departures. The website clearly states that the bus departs from Engcobo; however, after booking, customers are contacted and informed that they must instead travel to another town—such as Umtata, Cofimvaba, or Dutywa—at their own expense to catch the bus.
This is both misinformative and unfair, as it leads to unexpected additional costs and inconvenience for passengers. Accurate departure details should be communicated upfront so that customers can make informed decisions before booking.
I strongly urge you to correct this information on your platform and ensure transparency to avoid inconveniencing future customers.

Extremely disappointing experience on Intercape Bus 931 travelling from Cape Town to Durban via Ladybrand.

For over 8 hours, passengers were forced to endure freezing temperatures inside the bus. Multiple passengers complained directly to the drivers, and I personally contacted the customer service helpline several times. Despite repeated assurances that the heating would be turned on and that the issue was being addressed, nothing changed.

What made the situation even more frustrating was the inconsistent explanations given by the driver. Passengers were told the heating was being switched on and off because of mist on the windshield, yet the bus remained unbearably cold for hours. Instead of receiving a genuine solution, we were met with excuses and empty promises.

I am particularly disappointed because Intercape presents itself as a Christian company. Values such as honesty, care, compassion, and accountability should be reflected in how passengers are treated. Unfortunately, my experience showed the opposite. When an entire bus of customers repeatedly raises concerns and those concerns are ignored, it demonstrates a serious lack of respect for paying passengers.

The journey itself was uncomfortable, but what has truly caused me to lose confidence in Intercape is the failure to address a basic passenger welfare issue despite numerous complaints. Customer service acknowledged the problem, but acknowledgment without action means very little.

After this experience, I would think twice before choosing Intercape again.

I am currently on the bus and am very disappointed with the experience.
The bus is extremely cold, making the journey uncomfortable. We have also been informed that we need to wait in Swellendam for a replacement bus. Based on the travel time from Cape Town to Swellendam, I estimate that the delay could be around 4–5 hours.
In addition, the charging ports on the bus are not working, which means passengers are unable to charge their devices during the trip.
Overall, this has been a frustrating travel experience. I would appreciate feedback on how Intercape intends to address these issues and whether any compensation will be offered to affected passengers for the inconvenience and delay.

Bus is super cold, the to screens aren’t playing anything and it’s just an annoying white light in my face, and the drivers won’t switch off the lights for us to sleep, (My phone VPN is on)

On Saturday morning around 00:00am i went to a bus stop here in kimberley to wait for my bus that is leaves around 00:40am the bus arrived around 02:40 and left around 03:00am now I'm just asking myself what will happen to so many ladies if there are alone there since well the bus always delay and kimberley information centre does not work? Okay fine i go to the bus and the were no space i went upstairs and there were space at the back in the mini window i think is seat number 30 something or 37 if not mistaken (the window is up there if you look up in the big window) the window couldn't close , we told the drivers about it and they said they will look into it which they near did i was feeling cold the whole trip which was 11 hour's trip plus we waiting outside kimberley information centre (which is i also caught cold). Fine, when i come back also they opened cold air in the bus i asked politely to come and help me to switch it off they said they will come and never did another hours
After the bus when i got home i wasn't feeling well, since Saturday. Yesterday i went to the hospital not feeling well now they say i must go to clicks and buy medicine worth R510 which is the money i dont have
I wont lie intercape is always giving me bad vibes but i still trusted it till yesterday when i ended up in the hospital with drip and mask feeling dizzy
I'm so disappointed in you guys. I just wanted to leave a review, you guys can do better and I'm still sick with no medicine (i still have those two bus ticket and doctors letter/s if needed) i wish i could upload a picture of thdm

This is totally disgusting. I am on a bus to CT right now 14h05. We were due to arrive in Belville at 13h00. The punctuality is poorer than poor. They allow passengers to shop at the stops for much longer than 15mins. The driver just stops in the middle of nowhere for who knows what. Very very disappointed

Shit service. Depart early but arrive late and poor service from the drivers

Yesterday I was late and the bus was already leaving I stopped and spoke to the drivers they waited then I boarded they were so kind and after all um a regular passenger in a month I travel 3 to 5 times by intercape um so satisfied I just hope I don’t get negative encounters. I love the service for the fact that you can also change your travel times to the one in your favour maybe next day or week that’s convenient.

I have been traveling only with Intercape for many years and take my hat off to the driver Sixolile who this morning again made my traveling from George to Elgin a great experiance.It was very misty and close to Buffelsjags River a long interlink tanker joint from a gravel road onto the N2,due to the cream colour it was hardley visible in the mist but he saw it and slow down in time to avoid a serious side collusion.He never went faster than 100 km/h ,did not take any changes and were friendly.I have a nephew Shawn also working for Intercape and he told me once the efford and training the drivers re
cieve.I travel back home again next week.Well done Sixolile.

Terrible, horrible service! I booked the wrong bus by accident and requested that they cancel it. That came with a fine which I agreed to, but till now, my money hasn't been refunded! It has been 3 weeks now! I keep calling and receive empty promises and lies that it has been sent! I honestly wonder which bank you use that takes decades to reflect, only when YOU HAVE TO REFUND!

Never on time. We depend on things running smoothly to make plans. When the bus departs late or arrives late, it ruins travel plans to get home safely.

For this trip, I specifically chose this ETA to make things easier for my family to pick me up after arriving. Due to delays, my family had to wait hours because the bus arrived an hour late and made 8 stops, making arrival time unpredictable.

Also, I recall numerous times when the aircon wouldn't work and there would be condensation on the inside of the windows because it was so hot and humid. Charging ports often don't work either. I would rather pay triple and take a flight after all these bad experiences, because the buses are too unpredictable. It is a shame because I switched to buses from flying in order to support the industry - but I cannot be given such a compromised level of quality for ticket prices that are comparable to flight tickets...

The entertainment screens are off and dont even show where the next stop is and the drivers dont let you know when you are going to stop for a break until they've already stopped. Bus driver stopping at petrol stations and not letting passengers off

Bus No. 867 from JHB to DBN, is currently on route and taking the very longest route. We can't even smell the N3 freeway, we were not even informed that the bus will be taking this route. This is so annoying and unprofessional, from now onwards I am writing off Intercape. We should have been given an option to take a straight bus to DBN via N3.

Intercape is ALWAYS behind schedule. Always late. Intercape must really work on their time management and become ALOT more strict with their drivers to hurry up and do their job. 5-10 minutes late is fine but 1 hour to 1:30 hours late is NOT acceptable!!