Intercape Reviews 

There are cockroaches and it is absolutely disgusting and disturbing

Shuttle service might as well be run as a taxi rank. I had to wait for 3 buses before we could leave from 04:15.. it is currently 05:45 and only 2 buses have arrived. I was informed by the call centre that the last bus was 40 minutes out. What an inconvenience

I booked the mainliner bus and the toilet can’t close and the whole bus reeks pf urine!! Distasteful, no regards for customers. If I could give them a negative rating I would

Bus 823 from CT to JHB. Great trip. Leon & Mike - top class hosts making the journey safe, fast & entertaining.

I recently took the Intercape Mainliner bus from Grahamstown to Cape Town, and the experience was deeply disappointing.

The problems started at ticket purchase. I paid R750 for a ticket that allowed seat selection instead of R550 for a standard ticket. Only afterward did I find out that seat selection was not available on this specific trip. Despite this, Intercape refused to downgrade or refund the ticket. I paid extra for a feature I could not use.

The scheduled journey was already long at around 12.5 to 13 hours, departing at 18:30 and arriving at 07:30. In reality, we only arrived in Cape Town at around 10:00, turning it into a 15.5-hour trip. Because it was overnight, sleeping should have been possible. It wasn’t. A TV screen at the front of the bus repeatedly flashed a bright white screen and played Intercape advertisements roughly every 20 minutes throughout the night. This made proper sleep almost impossible.

The worst part of the trip was the air quality. The onboard toilet smelled so bad that opening the door caused immediate gagging. The stench spread through the bus, forcing me to press my face into a pillow I had brought just to cope. After the trip, I became physically ill, which I strongly believe was due to the prolonged exposure to the foul air.

There were a few positives. The driver was competent, and the ride itself was smooth. The bus also stopped a few times for about 15 minutes at petrol stations, allowing passengers to buy food and use proper bathroom facilities.

Overall, the poor ticketing practices, excessive delays, lack of sleep, and unacceptable hygiene make this an experience I would not repeat. I do not recommend Intercape.

Mike and Leon where so accommodating in their bus . Smiling and joking all the way from Capetown to johannersburg.
Why not I feel I can have a ride back in their bus. What a splendid journey. Actually with Mike it's my third trip.
I will highly recommend intercape to my family and friends thanks again to Mike and Leon
Bus 823

It was a very good 👍 👌🏻 from capetown
Leon the mlungu and Mike give them flowers 💐 👏🏿 😍 those guys are the best
#Vox02

Our trip going there was smooth even though we were running late but coming back from Grahamstown to Park Station was a literal nightmare!!We were stuck at Welkom for over 4 hours with the drivers barely giving us any feedback or telling us what was wrong with the bus and when asked the driver got defensive and even resorted to beating up a passenger ( even though the passenger was the one who threw the first punch) I think everything could’ve been avoided if the driver was not rude!NO MORE SHAME

Im not happy about you budget liner . It's dirty and doesn't not charge plus the sitting plan is not correct and you really do t take care of your passengers . You just care about our money not us .

Great bus and service just not happy with the hygiene of the one bus I was it too many bugs

Intercape service sucks. Busses are always late and when do arrive drivers stand in unfamiliar locations for ours doing who knows what. Departure was suppose to be 09:50 bus arrives 11:45 then made a stop in Klerksdorp for almost 2 hours

It was Tues the 09/25... @ 22:45. It constituted the most lamentable decision that individual could possibly conceive; he may believe he's being stringent, but he isn't. I boarded the gentleman that was driving named Daddy; I cannot recollect his last name. Could that fellow exhibit greater courtesy and cease behaving as though he is bestowing a kindness upon us? We procure tickets; they are not bestowed upon us gratuitously. He is profiting due to the patronage of the populace. Secondly, regarding his cohorts at Cod River as they alternated shifts, he perpetrated an indefensible act: he compelled an elderly gentleman to traverse miles during the night, burdened with his provisions. Even assuming the patron was mistaken, assuredly there existed a means to apprise the old man, as he was completely unaware that it was not the refreshment locale. I'm back to taking a flight then belittled by drivers.

Matter you guys don't even deserve the one star because now all of a sudden terms and conditions apply they don't even care about their clients safety, the bus delayed us but their offices are also kicking us out cause they want to close their gates, I mean is this how you treat your passengers????? Bus was supposed to arrive at 7:30 instead we got here 21:00 pm and there's no transport to where I'm going.. I'm not pleased at all POOOOOR SERVICE!!!!!!!!! First of all I booked intercape yet we were given to The big Sky I'm really not happy

Fools can't organise replacement bus in time, worse they let other busses going the same route to pass. My family spent a night in broken bus, no network, no food. I will never ever let my family and friends to book intercape. Horrible service, all they want is money. No customer service at all

If I could rate the service as zero I would. Today I have been scammed. Here I am having paid for an Intercape mainliner ticket and end up being put into an old blue sky intercity bus that has a foul smell. Intercape needs to refund me my money for falling to provide the service that was promised. I'm not impressed at all.

I am very dissatisfied with their services bus 657 we left park station 30 min later than the departure time and the bus stopped for another 30 minutes in Harrismith near shell garage. The reason for us stopping there was not communicated with the passengers. We were suppose to get off at durban station at 17h00 that time we were dropping people off at PMB.

This review relates to Route IS 2101 from Cape Town to Pretoria via Bloemfontein on date: 23 December 2025. I misplaced my baggage tag, and the driver was extremely rude and unhelpful. Rather than assisting me, he repeatedly threatened to leave with my luggage. I asked him to verify ownership using my bus ticket or to contact a manager or customer service, but he refused to listen or provide any form of assistance. If my father had not arrived at the right moment, the situation could have escalated (to put it more lightly), as the driver was clearly unwilling to handle the matter professionally.

I strongly encourage the company to train its drivers to handle such situations with courtesy, professionalism, and a solution-oriented approach toward customers. Your drivers are ruining the customer experience and reputation as a company.

Very late and the is no form of tracking or update being provided.
The is not enough leg room in the mainliner bus really was not too happy with how things happened on the bus

Worst travelling experience ever i have paid extra for seat and they not letting me sit on my reserved seat