Intercape Reviews 

We booked the bus it came late wrong bus .Now we are waiting for more than 30 minutes for someone that was left behind by the bus.We cant go out and buy drinks we are already tired but we havent lwft capetown

Insensitive drivers! We caught our ride from BP Empangeni. They told us to go sit at the back while one of them sat on the two seats that we pleaded for to accommodate a patient with a fresh leg operation so could have some leg room.We had no issues sitting at the back but walking on crutches on that tiny aisle is a hazard. Those drivers were such insensitive morons with no shred of empathy at all. The floating seat next to the cockpit was free, so one could have easily offered the patient a seat instead of hogging all two of them all by himself. That's who represents your stinking brand!!! It's such a pity the Greyhound doesn't go via Empangeni anymore. So we're stuck with insensitive drivers who think their stinking attitude portrays the company's good image! Sies! I hope they burn in hell!!!

I recently took a trip to Empangeni, when you book online it says destination was Shell service station, Assagai motors, 104 main road, the next thing we find out selves at BP garage there was no communication nothing honestly I don't think I will ever use your services anymore, that place is so inconvenience no transport for passages to go home unless if you have a pick up car, I feel like as a company you so selfish you think for Yousef only not for customers BP garage is out of our way!!!!!!!!!

IM0321

The bus comes late and the bus driver is rude and we stop for hours without the bus drivers telling us the problem.We left late and again we stop for the longest time at bosman. Also they left strangers who are not in the bus to get in to bother us we don’t feel safe anymore. Tourliner bus

The bus came late,the bus driver was very very rude on top of that we had to wait for almost 1 hour at bosman bus station and all they had to say to us was that we were waiting for another bus

If I could give 0 stars I would. First the bus is late 7 hours, now the bus is over full but they say not to worry next stop people are getting off driver is rude, people are squeshed in, I payed for a buss from Pietermaritzburg to Ficksburg, it's the 16 of December 2025,how do you do this to your clients, the bus has Liqued dripping out from under driver says it's nothing. Absolutely horrible

Arrival time was set for quarter to nine and currently its half past nine and we are still waiting in another bus for people to arrive from another delayed bus to go to Uitenhage, this a waste of our time

Intercape bus company are scammers and should be blocked to service our people. They refuse to pay my money, when it was their staff incompetence to talk to commutes.

Good evening,
The mistreatment I experienced from one of their staff members.

Yesterday, I traveled on an Intercape bus from Ladysmith to Vereeniging. While loading luggage, the driver assisting with the bags failed to assess that my bag was too heavy and would not fit in the storage compartment. He then instructed me to take the bag onto the bus. When I returned to explain that this was not possible, I was met by another driver, who is the individual I am reporting.

During this interaction, he asked me whether I speak Sesotho, a question I found unnecessary and offensive. I felt disrespected and uncomfortable, as he did not treat me with the consideration expected of a paying customer. I was then made to wait while he continued assisting other passengers, which further added to my distress. His behavior made me feel mistreated and discriminated against.

I was deeply hurt, dissatisfied, and disappointed by this experience. The driver’s attitude toward me was unkind and completely unprovoked. I had done nothing wrong to warrant such treatment.

I kindly request that this matter be addressed. This was my fifth time using Intercape, and I have never experienced such an issue before. However, this incident has left me questioning the level of customer service and staff training provided, particularly regarding how customers should be treated.

I am extremely disappointed with my experience. After missing my bus due to unforeseen circumstances, I immediately contacted customer support hoping for assistance. Instead, I was instructed to buy a new ticket and told that I would not receive a refund, credit, or any form of compensation for the unused ticket.

This effectively meant paying twice for the same journey, which is unreasonable and financially unfair. There was no effort to assist, no flexibility, and no empathy shown by the staff—only rigid enforcement of policy.

For a company that operates in public transport, this level of customer service is unacceptable. Policies should not come at the expense of basic fairness. I would not recommend this bus line to others based on this experience.

Hi Intercape,

I would love to express and say thank you to the best driving , kind and their neatness woow im so impressed. The driver and bongo woow . Keep up the good work

I am currently in bus 923 from Johannesburg to Gqeberha. The driver is rude and lacks communication. He is shouting and struggles to communicate where relevant stops for passengers to have little smoking breaks or toilet breaks. When asked he is guarded and unprofessional. Can drivers be trained on maintenance of professionalism and correct ways to communicate with clients. The bus keeps making irrelevant stops on the way as if there is something wrong with the bus. The driver refused to give us his name

Intercape has really crappy service. The bus was late, and faulty. The door on the driver’s side kept opening, that is not safe. The bus arrived in Durban two hours later than the estimated arrival time, I missed my interview because of that. Very poor customer service, I don’t recommend them at all.

I booked a trip on 10 november 2025, from nelspruit to johannesburg park station. The bus was 7 hours late with no clear explanation. as a result I had to use my money to buy a greyhound ticket because I had a connectin trip to East London. Paid another R100 admin fee to greyhound for them to move me to another bus because I was already late. Intercape in not replying to my emails

Waited 6 hours for late bus. Left as I had 4 year old child with me. They refused to refund me.

Intercape is a scam and they are scamming the poor in particular. On December 7/2025 we were waited for two hours without being notified that the bus was not coming because it was at the police station as taxi operators refused it to load the people. Intercape did not bother to send smses to their customers and when we called them they said it was not their problem that they were late and they will not return our money. This is a day light robbery, we paid them to take us to our destination and they have the money and we didn't arrive to our destinations. That's robbery.

I booked a bus ticket for my children to travel from Cape Town to Durban; however, the bus departed without them. The front desk staff failed to provide any meaningful assistance, and the call centre was equally unhelpful. They were unable to track the bus, arrange for my children to board at an alternative stop, or even contact the driver on their

The bus arrived 2 hours late than the time on the ticket, the bus stucked 2 times on the journey, we got stuck at Cradock for 5 full hours and later got stuck at Queenstown for 2 more hours. The bus arrived at 9pm in Cofimvaba the following day and there is no transport around that time, my son has to sleep at police station for his safety and caught the transport the next morning to our village.

It broke down 2 hours driving. Arrived very late pick up spot. Completey horrible

I am highly disappointed in intercape inl lost my father i asked for my date to changed and now because of autopsy his funeral arrangements changed again now i have to pay first before i can see if my ticked can be refunded, intercape this is the second time you do this and be sure i will expose you because you keep on doing this really where is your humanity the last time i lost 500.00 because of you really is this how you treat your customers this is bad service and whenever i call there is never management available this is such bad service really