Intercape Reviews 

I am highly disappointed in intercape inl lost my father i asked for my date to changed and now because of autopsy his funeral arrangements changed again now i have to pay first before i can see if my ticked can be refunded, intercape this is the second time you do this and be sure i will expose you because you keep on doing this really where is your humanity the last time i lost 500.00 because of you really is this how you treat your customers this is bad service and whenever i call there is never management available this is such bad service really

This was by far the worst service I have ever experienced. On 28 November 2025, we were three passengers who were left behind even though the bus departed exactly at its scheduled time. We were busy weighing our bags a process we were instructed to do by their own staff yet the employees who were supposed to stop the bus and ensure all passengers were on board showed absolutely no interest in helping us. They simply watched the bus leave without making the slightest effort.

To make matters even worse, the consultant Luthando Buyana was shockingly rude and dismissive. Instead of taking responsibility or using his authority to assist us, he deliberately sent us to the offices knowing full well he could have resolved the issue right there. His behaviour was unprofessional, careless, and showed complete disregard for stranded passengers.

The lack of accountability, the carelessness of the staff, and the disrespect from Luthando Buyana made this experience infuriating. This company clearly does not value their customers. I would strongly advise anyone to think twice before booking with them.

We're still stuck at Bedford since 00:20 firstly it was late the departure time was 15:20 then it arrived at 18:00🤦‍♂️, after we got stuck here were told that there is a bus coming from East London to take us and continue wit journey but still nothing Intercape🚮🚮🚮🚮🚮🚮 bus no 701.

My wife is on the bus as I'm typing this, the bus conductor didn't walk down the aisle to communicate well the stop for somerset west people I'm really disgusted for she is on board with our children now the cost of ubering from Capetown to somerset is really not we planned for I'm disappointed at such an unprofessional manner of doing his duty and bad communication. I held you always in high regard before but now not so much train your staff

Everything went wrong. We got picked up with the wrong bus at the bellville station which was the intercape mainliner and not the sleepliner approximately 2 hours later than the anticipated time and on the way the bus broke down and that delayed us with a further 5 hours as we had to wait for a bus that was coming from Bloemfontein which was intercity mainliner while we paid for sleepliner. I wouldn’t recommend intercape

Your toilets in the bus no Hygience I never enjoyed my trip from Jozi to Phalaborwa and from Phalaborwa to Jozi I was sitting next to the toilet door I felt like vomiting🤢🤕🤮🤢 the smell of the urine it's a zero tolerance everyone who was sitting at the back was complaining about the smell of the urine. There's no hygiene. They need to leave Domestos in the toilets🙄🙄🙄😭😭🤬🤬🤬💔💔💔🙊🙊🙊🙊🙊

Slow customer service, I've been waiting for an available agent for 2 hour now I Ned help just to reschedule my ticket nothing much, now I'm thinking of canceling my ticket they still don't wanna help me with that too, I have been waiting

I wanted to give a 5 Star review of Intercape, the only long-distance bus service in SA that one really feels safe in, but if you are a smoker, don't make use of Intercape, use someone else who's drivers doesn't play God on a gruelling 1,600km, 26 hour trip, from Pretoria to Malmesbury, some of the drivers really understand the need for a smoker to quickly take a few 'puffs' while a new traveller get's on or of, but then you get really unpleasant drivers like the two drivers that took over in Upington from the initial drivers, who started the trip from Pretoria Station, who was really accommodating, but being left behind at a garage by an arrogant self consumed driver that thinks he owns the company, is not a good image for the company, have travellers running after the bus after the driver decided he will simply and aggressively drive of with his bus, just because he is late or the bus for that matter is behind schedule, that is just not how you treat your clients. 7 November 2025 / Riaan De Witt (ICG 925 GP)

The worse bus company to EVER Exist!!Save your money and book and brand. You will get value for your money i swear

Bad customer service from the guy who is working on reception.The way he talks is very rude he doesn’t smile all he is showing is attitude as I was talking to him he wasn’t paying attention. I believe someone who represents company should treat everyone the same and smile towards passengers not to be grumpy. I don’t know his name but he was wearing glasses.

On 13 October 2025, I travelled from Windhoek to Oshakati with Bus 808 at 18:30 . This review and shout out is going to the driver. He was kind, very communicative of where we are, or why there's a delay, not to forget his people skills. He assisted an elderly so well throughout. Really showed a sign of respecting your elders. Thank you very much for selecting drivers with excellent people skills.

Bus is horrible.

On Tuesday 7th October travellings from park station to durban ,I forgot the bus number but it departed at 9pm ,I was sitting almost at the back seats the smell of the toilet was horrible imagine travelling a 8hr trip inhaling that kind of smell and then again on my return from durban bus no 161 ,there was a trainee driver in that bus ,how could intercape be so careless about passengers at that time of the knight ,that was a risky and dangerous move ,why not do that day time that is why we even arrived late at johannesburg the next day ,we arrived 1hr 30 minutes later when we were picked up 30 minuted later ,this is just unprofessional and unaccepted. If there was a zero I would definately rate zero .Basically my review for the toilet smell is for the 7th then another one on the 8th

I felt safe. I’m a 63 year old lady that traveled alone. They were kind and helpful. Was a great experience for me and will do it again. Thank you InterCape.

Been confirmed by Pick n Pay and denial by Intercape that they are withholding pensioners discounts of 15%. Not loaded on Pick n Pay or Checkers as well system by Intercape in spite of Intercape advertising that they do give discounts of 15% on normal price tickets

Apparently I have to buy ticket for my two year old. And the bus is full, will have to book for tomorrow. In Upington office. I will never and would not advise anyone to use Intercape. They do as they like to their customers.

Safe, Dependable, Affordable.

The 701 bus ( 2/10/25, 11:30 bus from Mthatha to PE/CPT) smells strongly of cleaning chemicals (madubhula) Traveling such a long distance with this unbearable smell makes me feel dizzy.

The driver lost my suitcase and when I speak to him he said "if I homeless person came and stole my suitcase it's non of his business". And when I called the call center they said it must've been swapped with someone else my question is what's the ticket system for then and why don't you just let us sit besides our bags so that we don't inconvenience the drivers?

Another thing is that this not the first time someones belongings are missed places or lost, while on the way to my destination there were bags that were given to another intercape bus going in the opposite direction.

It's been 48 hours and my suitcase is still not with me.

That one driver is very rude and, thinks his doing me a favor. He must find another job, if this isn't up to his caliber

As I'm writing this, we're stuck in Komani. Even getting here from Mthatha was a battle. Bus kept getting stuck in the middle of nowhere with no communication with us passengers as to what's the issue. At this point I'm wondering when I'll get to CPT. In xhosa we say "liphandlwa kube kanye." Never again shall it be that I'm found using their service.