Intercape Reviews 

I would rate a zero if that option was available. We wanted to cancel our tickets for a holiday we are planning in November. They don't answer their customer care like so not respond to emails. They made is go to their depo in Centurion just to be told they can't help us. We want our money back.sfaff is rude

Had a horrible experience on the 5th of September on our way to Durban Station from Park Station. One of the drivers tried to extort money from us, saying our 2year old has to pay even after we showed him his birth certificate.

The buses are always one to two hours late. No proper communication and does not allow refunds even if the problem is on their side. The quality of their service has dropped rapidly. There’s not even a compensation for inconvenience to customers.

Worst bud service EVER!!!! Bus drivers gave me the wrong information about the destinations. I called customer care and they too gave me the wrong information. I waited 5 hours waiting for the bus to arrive and eventually called again to find out the bus left already (mind you the same driver that gave me the wrong information)… I spoke to the supervisor named Dominique who was rude and arrogant and implied that I didn’t know how to use their services. I have been using the intercape for yeeeeeaaarrrsss!!!!!!!!!! At the end of the day I was left stranded. No assistance. No refund. It was all my fault according to intercape! It’s a shame that they have become so useless and pathetic. Wish Greyhound was still running!

Absolute chaos again. For some unfathomable reason everyone is forced to "check in" to get a seat number and to check in luggage. Then they don't look at the tag but ask you the same questions like destination again after you stand in the queue again. They let everyone cut in in the queue. The busses leave late because of the "check in". People don't honor the allocated seats. And the best part - they don't even check the tags in the end, you are welcome to take anyone's bag you want.

Worst experience i have had on a bus, al the charging points are not working, 19 hours no entertainment as promised, its like torture been on the bus from yesterday has not stopped again for brake I have spent now 11hours straight no stop,......only stops to pick people up, no communication from the driver which is working in his holiday clothes 😢 I won't ever use this service again terrible experience

The absolute worst experience, the bus is 2 hours late. I phoned well within time and the consulted insisted that I arrive an hour early because the driver might cover the time even after I got an sms saying the bus would be 45mins early. What a horrible experience

The buses are dirty and they are unhygienic

I would like to rate 100% safe driving traveling from Ladysmith at 3pm to Cape Town on the 15th to 16 July and the drive was so friendly and communicate well with clients. He even assist us to charge our phone's because the bus adapters wasn't working. Please keep this driver to your company but i don't his name.
Thank you so much

As someone who has trusted Intercape for almost three years, I was extremely disappointed by the handling of my recent trip (Ref: 2706250398BK073 – Durban to Johannesburg, 27 June 2025).

After checking in on time, passengers were left waiting outside in freezing weather for over an hour, with no proper communication. The only vague SMS arrived at 21:30 stating that we might board on Big Sky — just an hour before the already-delayed departure. No on-site staff provided clarity, and we were left unsure and uncomfortable well past the scheduled time.Big Sky arrived at 22:50 and it was a chaotic boarding, the crowd was not well managed.

While the ride itself was smooth, the lack of consistency and care in how this delay was handled was frustrating and deeply disappointing. It was extremely cold inside the bus, they turn the AC on and off.

I hope you take this seriously and improve communication, staff support, adjust temperature accordingly and operational transparency going forward. Your customers deserve better.

This bus campany is such a joke we now stuck in Harrismith,like why don't they service bus or check them before we departure🚮

It's really sad and disappointing

Once again this company doesn't deliver, seems the Christian held organization is to busy chasing money instead of taking care of it passengers. We have stopped once in 8 hours, which means the bus drivers are also not getting sufficient rest, again drivers rude, stand outside and smoke keep us locked inside bus. DISGUSTING! The sleepliner fir it's price is a joke, seats smaller than they use to be . Toilet on the bus is barely working, almost a 20 hour trip and the stop twice. So you will hungry and thirsty for 99 percent of your journey. This company is a disgrace and I have traveled many years with them, I think it's time to go back to greyhound honestly. Intercape should be ashamed of themselves calling themselves Christian then stealing from the passengers.

Please checkout other options before you do this to yourself.

It is a safe and with good professional drivers and good customer relation.

This company does not care about its clients. All they want is our money that's all.
On the 09/05/2024 I was in Bloemfontein going to Pretoria, the bus was supposed to leave Bloemfontein at 07:30 and arrive in Pretoria at 14:30, but the bus delayed with +5 hours none of the bus service consultants showed that they care about the well being of the passengers....

The company could not organise an alternative transport, they couldn't even refund us so that we can use other transports. The only option was to reschedule the trip or cancel the trip and get a voucher......

My suggestion is that the company should be mindful of punctuality, they should have alternative transport on cases of delays which are 2 hours and more. Because other passenger they travel than where the busses are dropping off and the use other transport. Once a passenger is delayed their lives might be in danger.

When I was searching for travel options, I decided on the bus because there were no hidden costs (or so I thought). When I booked in my suitcases were weighed and I had to pay an additional R93.00. I might as well have taken the plane.
The personnel were friendly, which helped to make one feel a bit relaxed. Unfortunately, the seating was incredibly crammed and the trip uncomfortable to say the least. The entertainment unit was not working either so the trip from Durban to Capetown felt unnecessarily lengthy. I do appreciate the app. It helped but only if one had data to access it. I have always wondered why they do not include a programme that shows the different towns, distance and stopping times. As I mentioned the personnel were professional throughout and we all appreciated their warmth. The website and app have been expertly done. It is a shame that it was not always accessible on route. It was a safe but long and arduous journey.

If I could give half a star I would. Intercape is so unprofessional they don’t care about how much they inconvenience you, I got to my destination 2+ hours later then the scheduled time and you don’t even get an apology or an explanation, as long as they get you there, they are happy, they don’t care how they get you there it’s honestly pathetic

This review is not even deserving of one star. Intercape should be ashamed of themselves for the way they are treating our people. I dropped my family off at the Cape-Town station 2 hours before boarding and all was still going well. They boarded the 18:00 bus from Cape Town to Johannesburg at 16:45. At 18:40 I received a call that there was an issue with the bus, and they still did not leave yet. I called 19:00, still didn't leave, 20:00 still at Cape Town station. They only left at 21:00, three hours later! Just keep in mind that my parents are elderly people. That was not even the end of their horrible experience. My 2 uncles and aunt were waiting for the bus at the Worcester station. I got a call 22:30 to tell me that the bus passed the Worcester station and did not stop to pick up the rest of my family. They called intercape and was told that they were supposed to board another bus earlier. There was no communication about this and intercape just left them stranded in Worcester and they had to arrange for someone at that time of the night to come get them at Worcester (they live in Ceres). My uncles and aunt are also elderly who now had to wait alone in the middle of the night there in Worcester. Intercape should be ashamed of themselves. Horrible, horrible service and experience. I just hope and pray that my family all arrive in Johannesburg safely as they are still on the road as I am writing this review.

You are a very big inconvenience, I’m so disappointed in you. After using your services for the past 3 years with similar behaviour of your Customer Care not answering queries or straight up unreachable I’m starting to believe your “Customer Care” could not care less about customers