Intercape Reviews 

Worst worst ride and ugly experience for my kids from Durban to Jhb , intercape was booked and they put us in BigSky and it went everywhere in KZN without informing us we left Durban at 11h30am bcos of bus mechanic problems arrived in Jhb 21h30, why can't the bus go straight like before and when you try to get answers from the staff the attitude is on the other level this behavior kills lots of business

Our bus was late by an hour, it's understandable that there was an accident and the bus got stuck.

In maritzburg the aircon on our bus stopped working and it took over 1 hour 30 minutes for us to be moved to another bus.

Then on the second bus the aircon was not cold and it felt hot. I'm honestly disappointed

The worst bus ride ever. When I boarded the bus the driver said sit anywhere now in the middle of the trip he wants to start making elderly women stand up for kids because they are white and wanted to sit together. Bus 255 to Capetown from Joburg. It also arrived 45min late and is now speeding to cover up their delays

Failure for management to recify a disappointing customer service encounter. I had booked a bus for my partner and daughter from PMB to EC (14/12/2024). BUS 802 when we called to check why there was a delay, we were told the bus is 83km away. Time of departure was 00:45. We called at 1:30am and again at 2:30am. Bus 802 arrived around 2:40am. After the drenching wait mind you the offices are closed at night we are unable to enquire and secure our luggage. This bus came full with no where for the awaiting passengers to sit. Upon calling the offices we were told to board the bus. When we explained the bus is full our space had been occupied by other people whom we don't know how they boarded since we made the booking 2 days before the travel date. Bus 802 picked up passengers that were left by another bus. And all this cayos left my partner and daughter with no reliable transport means to EC. mind you we had proof of purchase. I have since then requested a refund. And till today intercape offices and customer services are unprofessionally unable to resolve my complaint . I am sent through one line to the next without a resolution that is unfare to me. You know it is disappointing to see such standards and disregard that this company has not come too. My family missed a very important ceremony back home . Due to such..... I am never again booking with intercape. And some. How wish old busses that we once trusted were still functioning. Beyond disappointing service.

I recently traveled on Bus 923 from Durban to Cape Town, and I must commend the journey itself. The ride was smooth, and we actually arrived ahead of schedule, which I greatly appreciated. Kudos to the drivers for ensuring a timely and comfortable trip!

However, my experience took a disappointing turn when I arrived at the Cape Town Station. While waiting for my luggage, I realized my phone had been pickpocketed. As soon as I noticed, I reported the incident to the security staff at the station, but unfortunately, they were unable to assist me. I then went to the Intercape offices to inquire about any available footage that might help, but was told they do not have cameras in place. I was also told that this kind of incident is "an everyday thing" at the station, which left me frustrated and concerned.

If this is indeed a frequent occurrence, I wonder why more measures aren't being taken to address it. Additionally, I noticed that individuals with trolleys are allowed to approach passengers as soon as they disembark, which seems like a potential opportunity for theft. Why are these individuals still permitted to enter the area when so many reports of theft are being made?

Overall, while the bus journey itself was great, the lack of support and security at Cape Town Station has left a bad impression. I hope that Intercape and the station can take more serious action to improve the safety of passengers.

I would like to lodge a complaint regarding a 4-hour delay on the Intercape bus from Queenstown to Cape Town. To make matters worse, I was informed that I might not be able to board the bus I paid for. The staff at the station have shown no concern or assistance regarding this matter. I arrived at the Queenstown Intercape office at 17:00, and it is now 20:47. This level of service is completely unacceptable.

Booked a bus to East London from Joburg. The bus arrived on time in Joburg but then it broke in Free State we were told to wait for at least 2 hours for another bus only for it to arrive 3 hours later. The bus was suppose to arrive in East London at 4am, with the additional 3 hours that makes it 7am. The time is now 8:57 we haven’t made it to East London yet. We were told to get off in King we will be takken to East London by a shuttle, a shuttle that’s not even here yet it’s coming from East London that means we wait another hour. What a bad service intercape has 🙄

Booked a ticket from Springbok to CT. Bus was supposed to arrive at 0:35. 2hours 15 minutes later it’s still not here and I’ve been told it will take another 1hour and a half. This is a connecting transport and now I need to pay more penalties changing y flight for a second time. You think they are cheap but you end up paying extra costs to compensate for their unreliability. At least REMOVE ‘dependable’ from your slogan. Stop lying to consumers

I would like to thank Intercape bus drivers for the save drives I always experience on your busses. Thank you for clean, tidy and neat busses. Can I ask one favour, can you please switch off the aircon during the day, especially in summer time. Thanking you Susan Oberholzer

During peak Intercape seems to forget that they're rendering services. I've been waiting in parkstation for a bus that departed @18:15 in cape town to jhb it's now 21:38 the bus has not yet arrived. What kind of service is that

My mother in law and my brother in law traveled with intercape bus from Pietermaritzburg to Kimberley the bus was robbed in Kokstad and two big bags was stolen from the under carriage which belongs to another passenger and my mother in law out of all the bags only the two biger bags was stolen, how the under carriage was open we still try to understand now intercape dont want to take responsibility for the bags that got stolen they make as if it was lost even shots where fired at the time this happened, they don't want to compensate them for the stuff that was in the bag this is very unprofessional for a company that claim you are safe by traveling with them.

Sent below email to Intercape regarding my moms missing bag only to be told they do not compensate and according to there system my mom got both bags!!!!!

I am sending this email on behalf of my mother who is 77 years old and went on a trip with her club of elders only for her bag to be missing when she returned.



She returned with intercape from Durban to CPT and when returning in CPT her bag was not in the bus.

She got first in the bus in Durban and saw her bags being packed however she got out last in CPT and her bag was not found.

She had 2 bags logged under one baggage number as per attachment 1 which states that she only got her sling bag which weighed 14kg however the second bag which weighed over 20kg and which she had to pay extra for was not to be found. She notified the 2 drivers of the missing bag which they said they will check on the system and see where the bag got missing and someone will be in contact.

I took it upon myself to log the query with the intercape to investigate.



Noma who assisted on this query clearly didn't know what she was doing and was unprofessional.

She called me the first time as she required the ticket number which was in my subject line of the email I sent.

She called as she required a second sticker which I explained was logged under 1 baggage number which she could not accept even though I sent the proof.

She called to tell us on the log sheet it shows both bags were taken by mom. so we have time to run around for a bag we got!

Called again as my mom had to explain how the drivers look?! that information should be on the system or do Intercape not know who drives the route.

Called again as the drivers said no passenger reported a missing bag!!!!



My mom is 77 years old and this is heartbreaking for her as she trusted your service and she always uses Intercape when travelling to Durban and just like that the bag is missing which clearly tells me the driver gave the bag to someone and that Intercape does not care about their passengers as it's a closed case now.



She had all her personal belongings and gifts and quite a few things she bought including money and just to be told the case is closed!!!!!



How can your t&c's state that Intercape is not liable should luggage go missing. That is nonsense! She traveled with you and entrusted your service with her belongings and just like that it's a closed case.

Sent above email only to be told the below:
When any passenger travels on our coach they must check in their luggage and will receive a small stub with the luggage number. The small stub will be handed in at the end destination when they must collect their luggage.



On the date of travel and according to our system there were 6 pieces of luggage checked in upon departure. The Extra Baggage receipt confirms that 2x luggage was checked in for Fatima Augustus and the Luggage numbers was H**********9 & H**********0. The drivers will request luggage numbers and will hand over the luggage and collect the stickers.



According to our system all luggage was handed out and we have received all luggage stickers as proof that luggage has been collected. We can also confirm that no luggage was left behind or not identified.



The drivers over the route were also question in respect of the luggage and they are not aware of any lost luggage queries received from any passengers.



As per our Terms and Conditions that is available on our website, it states the following:
Although INTERCAPE does everything possible to prevent any loss, injury or death to its passengers, INTERCAPE is not liable, to the fullest extent permissible at law, for any loss, damage, death or injury whatsoever and howsoever arising, including but not limited to, claims arising from the transportation or non-transportation of persons or goods or loss or damage to passengers’ luggage, goods, hand luggage, personal effects, personal safety, bodily injury, death or loss of income or profi­ts, and the passenger in accepting the ticket indemnifi­es INTERCAPE to the fullest extent permissible at law against any claims whatsoever and howsoever arising whether direct, indirect or consequential damages, and whether existing, immediate or future loss, damages, death or injury, including any liability that may arise at common law, statutory law, on an equitable basis, natural law, international law, customary law, indigenous law or in terms of any other law or international instrument applicable in any country serviced by INTERCAPE.

INTERCAPE does not provide any insurance cover for its passengers, their property or luggage. All passengers should ensure that they are adequately insured.
Considering the above, no compensation will be granted.

Todays incident of the 24th November 2024. The bus is delayed from 19:20 until 22:00 in king williams town due to engine light that popped in and waiting for a mechanic that indicated long time his on his way from EL

The bus only stopped once from East London to George driver would not let us out to relieve ourselves

I’m very disappointed with intercape, firstly the bus I booked did not pick us up in Midrand we were taken by Big Sky to Park Station, the bus I was supposed to be in apparently had to take others to East London, of which now we have to wait for another bus which took 2 hours to get to park station and that bus was a Budgetliner whereas I booked a Mainliner which is a different plus this bus had no toilet and extremely uncomfortable, then the bus breaks down on the middle of the road, this is unacceptable and your Call Centre is useless and rude, I also need my REFUND ASAP, I paid my money for something way better than what I got. Fix this mess

Title: Disappointing Experience with Disrespectful Staff

I recently traveled with intercape (wed 6 nov 11:30am, jhb -bellville) and I must say it was a frustrating experience. From the moment I arrived at the station, the staff's disrespectful attitude was evident. They seemed disinterested and unhelpful when I inquired about my bus schedule.

To make matters worse, my bus was delayed for over an hour, and there was no clear communication from the staff. When I asked for updates, I was met with dismissive responses and eye rolls, which made me feel undervalued as a customer.

Overall, the lack of professionalism and courtesy from the company's staff overshadowed any potential positives from the journey. I would not recommend this bus company to anyone looking for a pleasant travel experience.

The bus was suppose to arrive at its destination at 8.15 but we got to somerset 4 hours after...bad service

Intercape bus 909 to DBN,left Depature time was 8pm Friday.my corncen is the N3 was closed b4 7pm way be4 bus left JHB PARKSTATION
but the bus choosed to go through the road which was close just to park their clients on the snow.why did we even use same road like we dont ve alternative route? 2rd why did we leave jhb park station if u guys dont use alternative route,you guys parked us there from friday mid nite until surtaday 4pm on cold weather conditions didnt even bother yourself to make a plan taking us back to JhB cancel the trip,safety of your passengers or should i say clients doesnt count on you,only money matters.Anywhere enjoy it while it last same pple u taking them for granted they will notice the bed service from you and they will be no turning back

The check in process was amazing, I booked the ticket online 2times already and in both those occasions it's truly been a joy.
They are very comfortable the buses and also safe, yesterday (15/09/2024) the driver for vehicle 252 Mzakes I think, was absolutely amazing! He was so polite, ensured we knew where the charging spots were and where the bathroom was, at our stop he ensured that everyone was there before he left.
Such a luxurious experience indeed, did I mention they had the air conditioning too?
I will definitely use you again❤️🙂

I have recently started using Intercape to travel to Durban and back from Empangeni and I must admit the trips were way more pleasant than I thought. Buses were airconditioned, drivers drove extremely well. I felt very safe. They were also very friendly polite and informative. Treated every passenger the same. Very neat. Prices were also very reasonable. Will definately continue using them.