Intercape Reviews 

The ticket was easy to book on the intercape website & the bus was on time. Great start!
Met very friendly and helpful staff.
We travelled really well. No complaints whatsoever😊

The bus service staff was so rude i departed from springbok 3:30 on 13 august tuesday the staff is unprofessional the driving was nerve reacking we left late so to make up time we overtook trucks on the way to joburg terrible driving....

Intercape pay back my money

I am not happy at all with Intercape.
I’ve booked the bus twise and in both occasions the toilets were not in good condition. Urine could be smelt on the bus.🤢

Very bad experience with this bus line.

Avoid it at all times!

They don’t wanna give me my refund!

On 13june 2024 i was traveling from Beaufort west to Bloemfontein what bad day for me,i departure from Beaufort west 18:20 and arrived bloemfontein 2:30 i experience bad news when i get bloemfontein when i need my luggage,apparently someone toke my bag the question is for what intercape give us ticket for your bag while they dont check it when u arrived at your destination.when you report at the office they only give you this number to call 0213804400 when u call they said hold until your airtime is finish i wonder what they think were we get that money to buy that airtime,intercape bus is bad and i will never travel again with that bus.They keep saying safe.Dependable.Affordable.All i need is bag becouse they is important particulars in that bag.
Departure:18:20
Arrived :02:30
Date:13/06/2024-14/06/2024
Bus ticket no:1306240181KK844

On 30 June 2024, an intercape sleep liner bus scheduled to depart from Bloemfontein to Johannesburg was delayed with 8 hours… a sad part is that the notification of the delay reached us 26 minutes before the departure time which was 07:30 am.

Firstly, the management team did not bother to pitch so that they can engage customers with dignity over the matter. Secondly, the staff couldn’t answer with certainty if the bus will be available after all.
Thirdly, nothing was offered to the loyal paying customers as a relief, like tea, water or even a mere lunch, as a sign to for caring, instead intercape management carried with their life as if there is no crisis at all, we were not even allowed to reach their actual numbers, we were only referred to the famous line 021 389 4400 which will not be answered at all. When the call finally went through, the lady just forwarded it to another line that rang for about 25 minutes without being answer until it dropped.

This is a sign of how intercape treats its loyal customers, especially because only black customers were affected by this non sensory issue….
How does one act as if the situation is normal while customers are stranded in your bus station for about eight hour, in a cold Bloemfontein weather….

To top it off, there was one person with disability among clients that were affected by this but intercape simply did not care..

I really demand full payment of my monies including the petrol fare of going to and from the bus station. I ultimately had to make alternative arrangements for my child to be furried to Joburg because of fear of what will happen to her if she arrives there in the early hours of the morning….

Please just assist me with my full refund…

Regards

Dear Intercape Officials ,

I am writing to express my disappointment and frustration with the rude behavior of your staff on 09th of June during my son’s commute on bus 801 from JHB to Mthatha.

The ticket checker and driver were dismissive and unhelpful when we had to sign a form for my child who was traveling alone. When we had to sign the guy by the door chased us to ask the driver to sign, when we get to the driver he also chased us to the guy who checks tickets, this is not the first time to receive such attitude from JHB staff for such instance. They became confrontational and rude, making me feel uncomfortable and disrespected.

The behavior of your staff was unacceptable and did not align with the level of service I expect from your company. I hope you will take necessary actions to address this issue and ensure that your staff treats passengers with respect and courtesy.

Details:
Ticket number: 0906240262YQ597
Bus Number: 801-
Date: 10/06/2024
Time: 18:30
Location: JHB Park station

I hope to hear from you soon.

If I could give Intercape 0/5 stars, I would. Bus was delayed by 4hr20min (as per sms sent) but left an hour earlier than the time INTERCAPE specified. When you contact the call center, they shift the blame to the customer saying you should be an hour early, but the ticket says 30min. You are then forced to forfeit your ticket and refund, and if you are desperate, buy another ticket. I would not recommend ANYONE who values their time and money to ever use Intercape. Not accountable and not dependable at all.

Was travelling from PE to Pretoria. Bus was spot on time arrived in Pta 30min before time. Bus 213 Sleepliner staff very friendly and helpful. Seats was comfortable. 16 hour trip was a breeze. Thank you.

I booked a bus ticket for my brother for the 28/04/2024.

This bus was supposed to leave Butterworth at 16h40 and arrive in CPT just before 10am the next day, the bus was 5 hours late and it’s infested with cockroaches. They do not have a bus terminus in Butterworth, no proper waiting area, that place IS NOT SAFE!!!!!!! Intercape’s motto is “ safe, dependable, affordable” However their service is the opposite… it’s HORRENDOUS !!!!! I am so DISGUSTED!!!! The call centre agent’s aren’t helpful, no one has attended to my complaint and they just don’t give a f*%c…. THIS IS NOT VALUE FOR MONEY, NO PUNCTUALITY, NOT CUSTOMER CENTRIC… that was not it, the bus broke down in PE apparently there was an issue with the breaks!!! What mockery is that????

To whoever is reading this, DO NOT BOOK THIS NONSENSICAL TRANSPORT! DO NOT. ZERO STARS FOR ME.

One of the worst services.
Took a bus from Port Elizabeth to Johannesburg. Departed 16:30... Moved to another location waited 2:39 for students on the queue buying tickets..Around 2Am the bus broke down in Aliwal north. A mechanic came couldn't fix it. Now 6:34 another bus just came.. We are still 6:30 away from Johannesburg.
Never using this service ever again

Speeding down the mountain passes van reenens... town hill... Fields hill in the fast lane... with minimal breaking... scary.... No toilet paper ...head rest
covers were dirty...

I've been using this service for years now , today i was very much dissatisfied, and disappointed with their inhuman behaviour and response that I recieved from one of their cashiers or consultants.... whatever they call themselves..... It's so sad that when n you are 5 minutes late, you can't board a bus and they tell you point blank that you need to buy a new ticket.... whenever the bus is late , you must just accept and wait for the bus to come..they don't give you a few minutes grace , irregardless if you had an emergency or you were stuck in traffic... They just leave you behind and you forfit the money that you had spent....

I traveled from CPT to Pretoria on the 25th February 2024,The drive was perfect but I had to play exterminator for +- 20 hours, the bus was infested with cockroaches which I could not handle .

I couldn't sleep because I had to shake cockroaches off by bag and blanket continuously.
Guess that was the last time I am travelling with Intercape Busses

I am travelling on bus 233 Sleepliner from Pretoria to Grootbrak - 19, 5 hours of travelling on a bus filled to capacity. Intercape claims extra legspace on the sleepliner. This is total deception. The 2nd row left on the top deck has a maximum of 8cm legspace when the front row reclines (which is all the time). No human legs can fit in that small space- not even a child. What do I do with my legs for 19 plus hours? I have to sit in one position with my knees being knocked non-stop. The most uncomfortable trip EVER. I will not use Intercape again!

Safe, Dependable, Affordable is their slogan. What a joke. Unreliable and never on time and definitely not "Affordable" compared to better priced competitors. More than 2 hours late to destination. No repurcussions, no apologies.

Intercape bus is a death trap

It is high time the government close this useless transport company down

Bus is stuck in the middle of the road at midnight, the owners must be criminally charged for endeangering people life. This is not a good company, please desist from using this intercape buses

I booked a bus ticket and boarded the bus from Durban to Newcastle, when the bus arrived at Pietermarirzburg I got off the bus to buy coffee. To my surprise when I got back into the bus someone was sitting in my seat. The bus driver and co-ordinater gave them my seat and had to sit at another place just because the passenger had a minor and wanted to watch them. This is my last time I ever board another InterCape. Nonsense service 😡😠

I'm not happy with the service I got and how Intercape is misleading their consumers. I bought 4 tickets 2 were for adults and 2 for kids and the 10% discount that they are advertising it did not apply to my kids. As we were boarding the bus urine smell welcomed us. The sits are dirty it just tells that it was not cleaned. I'm appelled
Next of Kin details were not required as per the person who was assisting me at the ticket office, when I asked the guy gave me a lame excuse that the details will delay us........ Checkers does a sterling job with booking compared to what I experienced at your desk.