iSpring Solutions, Inc. Reviews 

I was looking for a simple inexpensive SCORM wrapping tool. I used the chat to ask about their products and told them exactly that. They didn't try to upsell me anything more and directed me to the exact product that I needed, the iSpring Converter Pro 11. I appreciate the no-hassle sales experience.

I have been looking around for a good LMS or e-learning product. There are quite a bit of things that I am still learning about. What I appreciated most was the Tech Support Engineer that accompanied me as I was studying the information on the website. The Engineer that was assisting me was Tina. She was proactive to ask if i needed any help. She was also able to provide answers promptly! Thank you !!!

Very quick with answers to all of my questions. I will definitely reach out to them again when I need assistance.

Tina was very responsive and very understanding. She offered a multitude of solutions and asked for further clarification of my situation when it was unclear to her. Go Tina!

I would like to take this opportunity to commend you for your outstanding performance in providing online customer service to our clients. Your dedication and commitment to ensuring that our customers have a positive experience are truly commendable.

Your professionalism, patience, and attention to detail have been consistently impressive, and you have gone above and beyond to assist our customers with their inquiries and concerns. Your ability to communicate clearly and effectively has been a great asset to our team, and your positive attitude has helped to create a welcoming and supportive environment for our clients.

Your performance has not gone unnoticed, and we have received numerous positive feedback from our customers regarding your exceptional service. Your efforts have not only helped to build a positive reputation for our company but also contributed to the overall success of our business.

Once again, I would like to express my sincere appreciation for your hard work and dedication. Your commitment to excellence is an inspiration to us all, and I look forward to seeing your continued success in your role.

Set up iSpringlearn on the morning of Day 1. Easy. Quick. Sorted iSpring Suite with a little help from Tina. Many thanks.

It's very easy to create a quiz or lesson, and it can connect to 3rd party software or websites. iSpring has many options for making your course.

Tina was prompt, curteous, and answered my questions. I liked the chat interface better than others too. I can’t speak to the product since I’m still researching. But customer service was a great first impression.

It was 8 pm on a Friday night, and I was able to IMMEDIATELY chat with a very friendly and knowledgeable Customer Service rep who helped me figure out which version of Spring Suite I should download. Her answers were very quick and I can't wait to try out the software.

Fui muy bien atendido por el ejecutivo Armando Sanchez, siempre disponible.

It is my first time creating an eLearning course and Spring has been very helpful. I love that it is a PowerPoint add-in since I am very accustomed to using PPT. I love the ease of adding interactions and other engaging elements. I am also happy with the service I got from the Tech Support team. I engaged with Marisa and she answered my questions spot on and very timely.

The Executive provided me with the accurate solutions without any delays. I appreciate such response.

Thank you again.

So kind, know about platform, made the right question to understand my problem and guided me to solution

I use the product since a few years and works very well. Support is quick and effective. If only could set up background tranparencies..... wold be perfect (for my use case)

Update:
Unfortunately I have just heard word from my trusted colleague that his recent experience with an Alex S from iSpring did not go nearly as smoothly. He was basically told you're not a on trial or a paying customer (which isn't true he very much is on a trial and is evaluating the product as am I) and was basically told to kick rocks...

This is really unfortunate and after seeing the chat log myself have to change the review as it wasn't up to par at all. I guess it is hit and miss with their support staff.

iSpring tech support was excellent and I'm technically not even a customer yet. Ran into an issue (user made not from their plugin), and despite being on a trial evaluation period Audrey, a tech support representative, was very willing to go back and forth with me to resolve the issue. They even had me export the entire project and send it to them so they could check it slide by slide and send me screenshots back of other things to try. The program works great as well. Been using Captivate to create the same project which took me 2.5 days. Between PowerPoint and iSpring it took me a singular day to accomplish the same project, with the additional time I saved I was able to start part 2 of the project. Really great service, fairly simple program, helps a lot in powerpoints short comings.

Any time I have submitted a request for assistance iSpring have responded within the hour or advised accordingly that a "deeper dive" is required to resolve the concern I am faced with.
Audrey and Alice have been exceptional in the responses and understanding the concerns I have been faced with, given my companies LMS is all iSpring based I look forward to future interactions.