We had Steve Caress a, a field technician call on us today after requesting for someone from IWNL to come and take our water meter reading for us. What a wonderful gentleman, the service we received... Toon meer
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Lees wat reviewers zeggen
When our entire housing estate in Corby lost water. we were lucky enough to have Bradley looking after us. Bradley arrived and immediately set to work. He checked in on residents, made sure... Toon meer
Con artists. Unfortunately my new build development chose to use these crooks for my water supply even though south west water supply the water in this region. I am being charged £125 a month for a 2... Toon meer
Since moving into our new home, they have been nothing but a pain. Stupid direct debit amounts that they refuse to alter (so i cancelled it) so slow to respond (average 5 days) and now i have found my... Toon meer
Bedrijfsgegevens
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Independent Water Networks. Better service at a better price.
Contactgegevens
Verenigd Koninkrijk
- www.iwnl.co.uk
2,6
Slecht
222 reviews
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By far the worst water company in the…
By far the worst water company in the UK .. waiting for a response to my email and complaint after we have been left with no water ..
11 februari 2020
Review zonder uitnodiging
Antwoord van Independent Water Networks
On behalf of Independent Water Networks I would like to personally apologise for the recent network incidents which affected your water supply.
Thank you for finding the time to explain your concerns to us and I am pleased a member of our Customer Service team was able to help you on 21st February. We are working hard to build more resilience into the network to ensure an incident of this nature does not happen again, and hopefully we can earn back your trust in the future.
We will shortly be writing to customers who were inconvenienced by the incidents to provide written apology on behalf IWNL.
Many thanks
Rhys
Awful company, hurt and disappointed
Awful company. Had 2 occasions now where I have been left with no running water for over 12 hours and being a single parent with a young child this is simply unacceptable. No apology issued or compensation. When trying to call customer services they had just disconnected the phone lines so you can't get through.
11 februari 2020
Review zonder uitnodiging
Antwoord van Independent Water Networks
On behalf of Independent Water Networks I would like to sincerely apologise for the two network incidents which affected your water supply. We are working hard to ensure an incident of this nature does not reoccur again.
In the next few days, IWNL will be writing to customers who were inconvenienced by the incidents to provide written apology.
If you would like to talk to us please don’t hesitate to contact us on 02920 028711 or by sending us a contact form: www.iwnl.co.uk/contact-us/
Many thanks
Rhys
Antwoord van Independent Water Networks
Hi Serap
Thanks ever so much for your review!
I am delighted to hear your problems have been resolved, and you've had such a positive experience with us!
Have a lovely day,
Many thanks,
Kyle
Very helpful member of staff who…
Very helpful member of staff who resolved my query quickly.
30 januari 2020
Review zonder uitnodiging
Antwoord van Independent Water Networks
Hi Mrs Morgan,
Thanks so much for taking the time to provide your feedback. I'm really glad our adviser was of help and resolved your query in a timely manner.
Many thanks
Annie
Excellent customer service
I just joined Independent Water Networks and so far I am impressed with their customer service.I spoke to Jonathan last Friday -17th of January and he gave me a comprehensive and precise information about how my billing works and and how to make sure I am on top of my bills and paying for the real consumption of my water .
Thank you for putting my mind at rest and gaining my trust.
20 januari 2020
Review zonder uitnodiging
Antwoord van Independent Water Networks
Hi Nadezhda,
Thank you for your lovely review. I am pleased to hear that you were with the service Jonathan provided.
Kind Regards
Michelle
Excellent service provided
Excellent service provided. Well Done
20 januari 2020
Review zonder uitnodiging
Antwoord van Independent Water Networks
Hi Shanmuga,
Thank you for your lovely review.
Many Thanks
Annie
Quick reply to my phone call
Quick reply to my phone call. Rapid response to enquiry and results. Thank you
19 januari 2020
Review zonder uitnodiging
Antwoord van Independent Water Networks
Thanks for sharing your feedback with us. I'm really pleased to hear you are happy with our service.
Many thanks
Annie
Antwoord van Independent Water Networks
Good morning, thanks for the review!
I'm glad you found our service to be efficient. I hope you continue to enjoy being an IWNL customer!
Many thanks
Kyle
Alex was fab sorted is out
14 januari 2020
Review zonder uitnodiging
Antwoord van Independent Water Networks
Hi Mathew,
Thanks for taking the time to review IWNL and Alex. Really glad Alex was able to help you out.
Many thanks
Annie
Good experience with IWN
I recently spoke to there customer service department about my bill. They checked my account and rectified the issue quickly. Very happy with my service
7 januari 2020
Review zonder uitnodiging
Antwoord van Independent Water Networks
Hi Hannah,
Thanks so much for taking this time to leave a review, I am glad to hear all was quickly resolved.
Kind Regards
Michelle
Good feedback call
18 december 2019
Review zonder uitnodiging
Antwoord van Independent Water Networks
Hi There,
Thanks for taking the time to share your experience.
Many Thanks
Annie
Excellent customer service and very…
Excellent customer service and very patient and customer friendly service. You can ask as many questions as you please and they’d answer with utmost patience.
12 december 2019
Review zonder uitnodiging
Antwoord van Independent Water Networks
Hi Saritha,
Thanks for your glowing review, its lovely to hear our customer service team were patient.
Kind Regards
Michelle
Antwoord van Independent Water Networks
Hi Altin,
Thanks for your review. It's great to hear our team were able to assist.
Kind Regards
Michelle
Customer service was excellent.
2 december 2019
Review zonder uitnodiging
Antwoord van Independent Water Networks
Hi Adil,
Thanks so much for your review, I am glad to hear you were happy with our service.
Many Thanks
Kyle
My opinion is about their customer services
My opinion is about their customer services. They have helped us even when we called 5 minutes before closing and the patient lady helped us through the phone to set up our new account and direct debit. I asked lost of questions and she kindly replied. I have called in 2 opportunities and in both cases they have answered quite fast each time, which is great and no other companies give at the moment, usually long waiting times on the phone for any service company. So far so good. Hopefully everything will be alright with our contract with IWN.
21 november 2019
Review zonder uitnodiging
Antwoord van Independent Water Networks
Hi Ani,
Thanks for your lovely review. Wishing you well in your new home.
Kind Regards
Michelle
Enquires solved
Great help, Shaun sorted all my problems quickly and concisely.
Thank you,
David.
15 november 2019
Review zonder uitnodiging
Antwoord van Independent Water Networks
Hi David,
Thank you for your lovely review of your experience with Shaun.
Many Thanks
Kyle
Amazing customer service
Amazing customer service! Very helpful and efficient!
13 november 2019
Review zonder uitnodiging
Antwoord van Independent Water Networks
Hi Mr Branscombe,
Thanks for your glowing review.
Have a wonderful day,
Kind Regards
Michelle
she was very helpful
12 november 2019
Review zonder uitnodiging
Antwoord van Independent Water Networks
Hi Mr Louis Zacamiar & Mrs Zeenut Zacamiar
Thank you for taking the time to leave us your review.
I am delighted to hear our customer service adviser was so friendly and helpful to you.
Have a wonderful day,
Many thanks,
Kyle
Professional staff easy to deal with
4 november 2019
Review zonder uitnodiging
Antwoord van Independent Water Networks
Hi Richard,
Thank you for taking the time to share your review.
It's great to hear our team were easy to deal with.
Kind Regards
Michelle
Very good customer service
This is a friendly and helpful company.They talked to me in a nice way and sorted it out as soon as they could.
24 oktober 2019
Review zonder uitnodiging
Antwoord van Independent Water Networks
Hi Richard & Usharajani
Thank you so much for your delightful review!
I am very pleased to hear our customer service team have been so friendly and helpful to you.
Have a fantastic day,
Many thanks,
Kyle
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