Independent Water Networks Reviews 

Usually when I spend 28 minutes on the phone to someone, it’s either my Dad needing help with the computer or a customer service department who are less-than-helpful.

The same can’t be said about my experience on the phone to Aggie just now. According to a slew of IWNL emails, my account had been closed, so I phoned up to get things resolved. There was no wait time whatsoever (refreshing) and I was connected to Aggie, who took my details after I explained the issue.

Aggie was properly on the ball with things and found the problem quickly, before looking for a way to resolve it. It turns out my housing developer has already created an account in my name and I was being billed for the water they’d used before I moved in. Charming! Aggie redirected that bill to them and left me with the three days of £0.086 standing charge to pay. A whole 26 pence, which was ultimately written off when the payment system didn’t like my card - lucky me!

It didn’t feel like a 28 minute phone call, which goes to show how good Aggie’s customer service was. In fact, I quite enjoyed it. We both had a laugh at the situation and it improved my day.

If I was Aggie’s boss, I’d be promoting her as quickly as possible; or giving her star of the week at the very least!

Thank you, Aggie. I hope your boss agreed to write off that 26p!

We moved into a new built house where IWNL are the water provider. Unfortunately, the water meter was leaking, which was raised to us by the housing developer. After lengthy back and forth between IWNL and the developer we finally had an IWNL engineer scheduled to fix the issue. Despite raising my concerns that coming water bills won't be reflective of our water usage due to the leak at the time, 6 months on we have received a water bill that you would expect to run a water park rather than a 2 bedroom semi-detached. IWNL have been unable to retrieve any of our exchanges from that time, which has left me having to explain the entire case history again. IWNL now still claim that the amount to pay is justified despite the fact that the water usage is clearly unrealistic and obviously due to the leakage.

Ceri was super helpful and got my account set up very quickly with no issues. She also helped me out with a few follow up emails, where I got respones very quickly again. Thanks!

ho un depuratore IWM da quasi 2 anni e mi trovo benissimo.
lo consiglio a tutti

Amazing service.
Quick response time.

Excellent service

Great customer service, helping me efficiently with my request. Thank you.

The agent on the phone was extremely polite and professional. Even though she said she is new to the team she definitely provided the information I needed. Very impressed how quick and painless it was.

Worst company ever they are taking advantage of covid-19 which is appalling they charged me for march over 300% which is very bad i wouldn’t recommend to use this company

Great and professional

Excellent customer service. Very professional and helpful.

Great Customer Service !

Heather was absolutely amazing ! She was very informative and patient with me and I enjoyed going through my payment process with her. Thanks Heather !

Great customer service, really helpful staff

This is my first time as a IWN customer and I have to say the service I recieved on the phone was excellent. The lady was very pleasant and very clear with the company T&C's. I look forward to seeing if the rest of my customer service continues in the same manner.

Over priced. Conflicting customer service

Very helpful, got everything solved in one phone call. I’m sorry I didn’t catch the lady’s name who I spoke too but she was really good, thank you

Very professional, Friendly and helpful