Quick and fast problem solving team, customer support also was quick and well informed about the process. Mr. Luke visited the property he was professional in his work. He explained me whole process b... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Other than telling us to repeat what we had already done ( switch system on and off) I don't know what else was done. No one else had apparently reported any issue on our development so still unsure... Toon meer
The service overall isn’t always great, the broadband can feel slow and the way it was installed into the house was ridiculous, in the corner of 2 external facing walls away from the centre of the hou... Toon meer
Bedrijf heeft geantwoord
The Fibrenest team were amazing from start to finish when I completely lost my WiFi signal: Called team at 7pm and the engineer arrived the next day. Patel completed a complex due to be having a medi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Contactgegevens
Verenigd Koninkrijk
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Uitstekend
5K reviews
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
New router but broke after one day
I received a new router but after a day, the router was not working anymore. Called the support and we tried a few things. Unfortunately this didn't help and now a engineer has to come. I am happy with the support but disappointed about the quality of the router.
16 mei 2026
Review zonder uitnodiging
Chris was great
Chris was great. Explained the issue and resolved. Very efficient. Great service.
15 mei 2026
Review zonder uitnodiging
Anna was very understanding and…
Anna was very understanding and patient.
She sorted my technical problems out very quickly and efficiently.
She is a credit to Fibrenest.
16 mei 2026
Review zonder uitnodiging
Replacement of router
Excellent service from customer service enquiry and their reply to keeping me informed of delivery of new router and instructions. Also further help if required.
30 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Lesley,
Thank you for your feedback & leaving us a positive review.
I am so pleased you received excellent customer service from the team & they were helpful. I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Sub standard network, strong customer support
The service overall isn’t always great, the broadband can feel slow and the way it was installed into the house was ridiculous, in the corner of 2 external facing walls away from the centre of the house. But recently when needing support setting up a new router the support team were extremely helpful. Jacob L was very patient and helpful and communicated clearly and I really appreciate it
14 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Joshua,
Thank you for reaching out & leaving us a review.
Sorry to hear you have been experiencing poor speeds/ coverage within the property.
I can see you are currently in contact with a member of the team.
I am so pleased you were well supported by Jacob who demonstrated good communication and was patent & helpful. I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Great customer service
I called twice in a short space of time and spoke with Edji both times. He was very pleasant, knowledgeable and helpful. Very thankful
14 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Neal,
Thank you for leaving us a positive review & feedback.
I am so pleased you were well supported by Edji & he was pleasant, knowledgeable & helpful.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Highly recommended Fibre provider
Highly recommended Fibre provider. Mikolaj answered my query quickly, was knowledgeable and friendly to talk to. Thank you for your help
13 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon,
Thank you for reaching out & leaving us a positive review.
I am so pleased you were well supported by Mikki, who was efficient, knowledgeable & friendly, that is fantastic to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Great quick response and sent a very…
Great quick response and sent a very professional engineer out who contacted me prior his visit. Great service keep it up.
13 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hi Paul,
Thank you for your review and feedback.
It's good to hear you had a great experience with both our customer support agent and engineer. This will be passed along to the team.
If you require further support, please reach out to us, support@fibrenest.com.
Kind regards,
Will
Great service from Kieran
Great service from Kieran (customer support specialist)
12 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Ben,
Thank you for reaching out to us & leaving us a positive review.
I am so pleased you experienced such great service from Kieran, that is fantastic to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Quick and fast problem solving team
Quick and fast problem solving team, customer support also was quick and well informed about the process. Mr. Luke visited the property he was professional in his work. He explained me whole process before and after the work.
13 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Zahid,
Thank you for reaching out to us and leaving us a positive review.
I am so pleased you had a positive experience with our customer support & engineering team. It is good to hear the team were efficient and professional, and helped resolve the issue.
I will raise this positive feedback with the team.
Kind regards,
Andrew.
Disappointed with the internet service…
Disappointed with the internet service and failed attempts to sort an issue during a six week period earlier this year.
Fibrenest team eventually sorted the problem and there have been no further issues.
11 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon John,
Thank you for reaching out to us.
Sorry to hear you have had a negative experience with the service earlier this year, I am pleased this is now resolved.
If you require further support, please reach out to us, support@fibrenest.com.
Kind regards,
Andrew.
Adam Newbound was great
Adam Newbound was great - whilst out of the country he sorted our internet issues out in no time remotely and really saved us a headache.
11 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Matthew,
Thank you for leaving us a positive review & feedback.
I am so pleased you were well supported by Adam who managed to remotely resolve the issue. This is fantastic to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Switch on and off
Other than telling us to repeat what we had already done ( switch system on and off) I don't know what else was done. No one else had apparently reported any issue on our development so still unsure why ours decided not to work this afternoon
11 mei 2026
Review zonder uitnodiging
Excellent service
Anna in customer service is really efficient and helpful. Nothing is a problem. Will and Dave the engineers that attended were really good and explained things in an honest simple way.
11 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Julie,
Thank you for reaching out & leaving such a positive review.
I am so pleased you had such a positive experience with Anna, Will & Dave. It is wonderful to hear you were well supported and the engineers explained everything well.
I will raise this positive feedback with the team.
Kind regards,
Andrew.
Great he helped in a courteous manner…
Great he helped in a courteous manner and resolved my issue quickly and I’m delighted
11 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Peter,
Thank you for reaching out to us & leaving us a positive review.
I am so pleased you were well supported by the team & they supported you to resolve the issue quickly & courteously. This is fantastic to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Luke and Rebecca were absolutely…
Luke and Rebecca were absolutely brilliant, the customer service and quick and easy installation of my WiFi was so quick and easy.
11 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon James,
Thank you for leaving us a review and positive feedback.
I am so pleased you were well supported by both Luke & Rebecca who provided quick customer service and supported you to get online and connected to the service.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
I was having issues with my connection…
I was having issues with my connection after someone installing wallpaper accidentally messed with the fibre optic cable. Pawel came out first thing the next working morning and replaced the cable incredibly quickly. Really impressed with the fast response and excellent service from Fibernest.
11 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Vikrant,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with the team and you experienced a fast response & an excellent service.
This is fantastic to hear.
I will refer this feedback to the team.
Kind regards,
Andrew.
Fed up
Still locked estate refuse to pay prices they are not competitive or fair can’t wait to be able to go elsewhere as well as this the website is rubbish and you can’t choose your own package and change as and when just not worth the headache nice to see all the fake review still giving 5 stars must be a thing you do on sites also sold to bbuk with any luck they’ll just flog it off
2 mei 2026
Review zonder uitnodiging
Excellent customer service
Excellent customer service, polite, very patient, helpful, knowledgeable and fixed my problem. He is an asset to Fibernest.
8 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Cherly,
Thank you for leaving us a positive review & feedback.
I am so pleased you experienced excellent customer service and the team were polite, patient, helpful and knowledgeable, this is amazing to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
set up an account with…
I wanted to set up an account with Fibrenest and had a problem which was fixed as soon as I contacted their customer service department.
9 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon,
Thank you for leaving us a review & some positive feedback.
I am so pleased the team were able to support you to create & set up an account with us, this is wonderful news.
I will raise this positive feedback internally.
Kind regards,
Andrew.
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