Quick and fast problem solving team, customer support also was quick and well informed about the process. Mr. Luke visited the property he was professional in his work. He explained me whole process b... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Other than telling us to repeat what we had already done ( switch system on and off) I don't know what else was done. No one else had apparently reported any issue on our development so still unsure... Toon meer
The service overall isn’t always great, the broadband can feel slow and the way it was installed into the house was ridiculous, in the corner of 2 external facing walls away from the centre of the hou... Toon meer
Bedrijf heeft geantwoord
The Fibrenest team were amazing from start to finish when I completely lost my WiFi signal: Called team at 7pm and the engineer arrived the next day. Patel completed a complex due to be having a medi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Contactgegevens
Verenigd Koninkrijk
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Uitstekend
5K reviews
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Support guy coming to the rescue
Just moved into a new build, everything that could have gone wrong was going wrong including my internet didn’t work, called customer support and was helped over the next few hours by one of the support and he was brilliant. By the end of the day we hadn’t sorted and it looked like we needed an engineer to come out BUT the support guy kept looking in to this behind the scenes and continued escalation when needed. Next morning he phoned to say it was sorted and to check a few things and that I wouldn’t have to wait 3 days for an engineer. I know it should have worked from the beginning, but the support was brilliant because support wouldn’t let it go, they were determined to sort this. Thank you!! Much appreciated.
1 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Neil,
Thank you for leaving us a review & some positive feedback.
Sorry to hear you initially had some teething issues with activating the service. I am so pleased you hear you were well supported by a member of the team who managed to resolve the issue, this is wonderful to hear.
I will ensure this positive feedback is raised internally to the team.
Kind regards,
Andrew.
Customer service
Lulo & Anna so helpful
Just joining FibreNest as a new customer
These kind souls have gone out of their to help & guide me through the process of signing up to joining FibreNest
Thank you to you both
Highly recommended customer service & support
2 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Linda,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with both Lolu & Anna, that is wonderful news. It is good to hear the team demonstrated excellent customer service & support and guided you through the signup process.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Excellent customer service!
1 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Vagner,
Thank you for leaving us a positive review. I am so pleased you experienced excellent customer service, this is amazing news.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Excellent service
Excellent service! Waiting was just a few seconds. The devices are very easy to install and use.
1 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Ita,
Thank you for your reply & positive feedback.
I am so pleased the service has been excellent and the devices are easy to use, this is fantastic to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
I was unable to process my application…
I was unable to process my application on-line, so I phoned & it got dealt with efficiently by a very helpful & clear speaking chap
29 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Kim,
Thank you for leaving us a review & such positive feedback.
I am so pleased you were well supported by a member of the team who was helpful and clear, this is fantastic to hear.
I will raise this positive feedback internally.
Kind regards,
Andrew.
I have had a great experience
I have had a great experience. I had a few issues and it was dealt with professionally. Thank you Fibrenest.
Mark
1 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Mark,
Thank you for your review & positive feedback.
I am so pleased you had a great experience with the team and everything was dealt with professionally, this is so good to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
I had excellent help on the telephone…
I had excellent help on the telephone but we weren't able to sort the issue. However an engineer was booked for the following morning, issue sorted & I'm now up & running!
1 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon DJ,
Thank you for your email and feedback.
I am so pleased the team supported you to get the service up & running, it is great to hear you had such a positive feedback.
I will raise this feedback internally.
Kind regards,
Andrew.
Dealt with my query quickly and…
Dealt with my query quickly and efficiently and emailed me to confirm that the service had been activated.
30 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Paul,
Thank you for your reply & positive feedback.
I am so pleased the team dealt with your query quickly & efficiently and ensured they followed up via email, that is great to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Responsive company
Needed to check pricing & response was very quick. I have only had good interactions with fibrenest & they always respond in s timely manner.
1 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Sharon,
Thank you for leaving us a positive review & your feedback.
I am so pleased you received a quick response from the team & had a positive interaction, this is wonderful news.
I will refer this feedback onto the team.
Kind regards,
Andrew.
I've been having SHOKING experience
I've been having SHOKING experience. The developer sais we had to sign up to Fibre Nest so It was done since first day I moved in. Till today nothing been resolved. Tech support is wasting time. They couldn't resolve the problem since first day. Won't recommend
1 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Dumitru,
Thank you for reaching out to us.
Sorry to hear you have been experiencing some issues with the service thus far, this is not the quality of service we aim to provide to our customers.
I can see a member of the team is actively in contact with you to try and resolve this issue.
Should you require additional support, please contact support@fibrenest.com.
Kind regards,
Andrew.
Very helpful and knew what he was…
Very helpful and knew what he was doing.
Very progressional
Name pawel
1 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Nicole,
Thank you for your review & feedback.
I am so pleased you had such a positive experience with our Pawel from our engineering team & he was helpful and professional, this is good to hear.
I will ensure this positive feedback is raised internally to the team.
Kind regards,
Andrew.
Antwoord van FibreNest
Good afternoon James,
Thank you for your reply & feedback.
I am so pleased you had a good experience with our customer support team and they were helpful & gave good advice, this is wonderful to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew,
Mark the FibreNest Engineer
Mark called in good time to let me know he was on his way. He arrived and immediately started diagnosing the issue. After his checks, he recognised it was a physical issue and swapped out the ethernet cable. Mark also noticed that the casing around the optic coming into the property had come loose and replaced that as well.
Mark was very thorough in testing that ALL previous devices were working after the fix (including the ring door bell, my car charger and connectivity in my outdoor office). Mark is everything you want in a situation like this - pleasant and efficient.
My only issue is that I wish FibreNest had sent Mark sooner rather than trying to diagnose the issue remotely for 5 days.
1 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Jay,
Thank you for leaving us a positive review & feedback.
I am so pleased you had such a positive experience with Mark from our engineering team. It is good to hear Mark was pleasant and efficient and supported you to diagnose and resolve the issue.
I will ensure all aspects of your feedback are raised internally to the team.
Kind regards,
Andrew.
As expected, but over priced.
The set up was as expected as is the service. We are in a new build so fibrenest was our only option at this stage. It is incredibly expensive and for that reason we will move over to a new provider as and when new providers arrive on the estate.
10 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Abbie,
Thank you for leaving us a review & your feedback.
FibreNest recognise we are currently the only fixed line broadband provider to your development. FibreNest sent communication to all existing customers in May 2025, making customers aware that we are now part of OFNL, part of BUUK group, and confirmed customer choice will be available in 2026; this means when choice is available in your area, you will be able to review the choice of providers available to you and select a provider that meets your needs.
In addition to the choice of providers within 2026, you are also able to choose a mobile data provider, we recommend using an independent availability checker for the best options available in your area if this is something you are considering.
I will ask a member of the team to reach out so we can discuss this further.
Kind regards,
Andrew.
Fast
Fast , efficient response to my dealings with customer service
28 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Caroline,
Thank you for leaving us some feedback & a positive review.
I am so pleased the team were fast and efficient, this is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
David Cunvin visited today to help with…
David Cunvin visited today to help with our wifi we got a full upgrade and he helped me get it all set up. Very helpful friendly and professional providing lots of advise. Thank you David
29 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hi Bryony,
Thank you for your lovely review.
It's great to hear you had a good experience with our engineer David and he was helpful, friendly and professional. This will be passed onto our team.
Kind regards,
Will
Customer Service Tip Top
Customer Service (Mikolaj) was top notch and answered all questions satisfactory.
29 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hi Raymond,
Thank you for your lovely review regarding our Customer Service Agent Mikolaj. It's great to hear he was top notch and answered all your questions satisfactory.
This will be passed along to our team.
Kind regards,
Will
Wayne the engineer was very helpful
Wayne the engineer was very helpful
27 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hi Andy,
Thank you for your review and feedback.
It's great to hear you had a good experience with our engineer Wayne and he was very helpful. This will be passed along to our team.
Kind regards,
Will
When my broadband had problems Fibrenest were easy to contact and quick to sort out the issue
When my broadband had problems I contacted Fibrenest and had an immediate response. An engineer visit was organised and the repair carried out as quickly as possible. Everyone I spoke to was very helpful and friendly and it's great to know that if anything goes wrong in the future I can rely on getting it fixed without a hassle.
28 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Hi Joanne,
Thank you for your review and feedback.
I'm glad to hear you had a good experience with our Customer Support Team and engineer, and they were able to carry out the repair quickly.
This will be passed onto our team.
If you need further support, please contact us: support@fibrenest.com.
Kind regards,
Will
Antwoord van FibreNest
Hi Rui,
Thank you for your review and feedback.
I'm glad you had an easy set up and was given excellent guidance over the phone. This will be passed along to our team.
Kind regards,
Will
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