Quick and fast problem solving team, customer support also was quick and well informed about the process. Mr. Luke visited the property he was professional in his work. He explained me whole process b... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Other than telling us to repeat what we had already done ( switch system on and off) I don't know what else was done. No one else had apparently reported any issue on our development so still unsure... Toon meer
The service overall isn’t always great, the broadband can feel slow and the way it was installed into the house was ridiculous, in the corner of 2 external facing walls away from the centre of the hou... Toon meer
Bedrijf heeft geantwoord
The Fibrenest team were amazing from start to finish when I completely lost my WiFi signal: Called team at 7pm and the engineer arrived the next day. Patel completed a complex due to be having a medi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Contactgegevens
Verenigd Koninkrijk
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Uitstekend
5K reviews
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent phone manner
Excellent phone manner, very courteous and professional
8 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Andrew,
Thank you for your review & feedback.
I am so pleased the team had excellent phone manner & were both courteous and professional, this is fantastic news.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Awful service
Awful service. Tried to cancel, and they charged me an extra month
13 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Chris,
Thank you for reaching out to us.
Sorry to hear you have had a negative experience with the service. I can see the account is now cancelled and no longer a valid subscription.
If you need further support from the team, please reach out: support@fibrenest.com.
Kind regards,
Andrew.
Antwoord van FibreNest
Good afternoon Victoria,
Thank you for leaving us a review & positive feedback.
I am so pleased the staff have been friendly, this is wonderful to hear.
I will raise this positive feedback onto the team.
Kind regards,
Andrew.
Fibrenest South Wales…
Fibrenest support go out of their way to put things right 👍
1 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Anthony,
Thank you for leaving us a review & positive feedback.
I am so pleased the team were able to support you and resolve the issue & went out of their way to do so, this is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Was easy to cancel subscription but we…
Was easy to cancel subscription but we had to go back and amend our request as the new broadband supplier could not connect to our fibernest so had to stay
8 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Jane,
Thank you for leaving us a positive review & feedback.
I am so pleased the customer service team were supportive for the cancellation request. This is good to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Scott came out and had a look at my…
Scott came out and had a look at my router as my internet kept dropping. He was professional and friendly throughout the process
8 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon,
Thank you for reaching out to us & leaving us a positive review.
I am so pleased you were well supported by Scott who was friendly and professional, this is wonderful news.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Brilliant customer service all checks…
Brilliant customer service all checks carried out and explained throughly.
7 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Garry,
Thank you for your kind words and positive feedback.
It is wonderful to hear the customer service has been excellent and the agents fully explained everything to you, this is fantastic news.
I will raise this positive feedback internally.
Kind regards,
Andrew.
What a fresh breeze of polite and…
What a fresh breeze of polite and helpful support that actualy speaks English after years of Virgin on the ridiculas!
7 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Dave,
Thank you for your review & feedback.
I am so pleased the team have been polite and helpful, this is so wonderful to hear. I will ensure this positive feedback is raised with the team.
Kind regards,
Andrew.
Suzanne Keogh, so helpful, just brilliant.
Suzanne Keogh, she has been brilliant and understanding to my situation, she really helped me feel at ease and put my mind to rest straight away, Fibre nest has alwasy been reliable, I have not had a bad experinece once, and I wish I could be taking it with me to my new home, thank you all, you are all a great team :)
6 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Dawn,
Thank you for reaching out to us & leaving a positive review.
I am so pleased you were well supported by Suzanne and she was understanding, brilliant and put your mind at ease. It is so lovely to know the service has been reliable.
Best of luck with the move to the new property.
Kind regards,
Andrew.
Been a fibrenest user for 6 years and…
Been a fibrenest user for 6 years and overall happy with the service. I had some trouble a few months back with the connection tripping but it was sorted upon informing them.
7 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Anoop,
Thank you for reaching out to us.
It is really good to hear how happy you are with the service. Sorry you had a blip a few months ago, I am so pleased the team resolved this for you.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Great service
Great service. Very helpful, friendly staff with prompt supportive responses to any problems.
6 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Gee,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with our team and they were helpful & friendly, this is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Excellent Service
The young man who came to our house was very polite and friendly, he was also very helpful and got our broadband service set up and we were online and ready to stream in no time.
5 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon,
Thank you for leaving us a review & positive feedback.
I am so pleased you were well supported by a member of the team who was helpful, polite & supported you to get connected.
This is wonderful to hear.
I will pass this feedback over to the team.
Kind regards,
Andrew.
Exceptional service from Marcus
Marcus came out to us today to help us with a broken cable that left us without internet. We were very happy that FibreNest arranged to have someone sent out just a day after contacting them. Marcus was very friendly and very helpful, after realising we had the wrong set up for the past few months he even took the time to show me how to set everything up for maximum connection after fixing our issue. We are very very happy with the service received on all ends, and will be looking to stay with fibrenest once our contracts come to renewal. Thank you all.
6 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Maisy,
Thank you for reaching out to us and for leaving us a positive review and your feedback.
I am so pleased you had such a positive engineer experience and were well supported to resolve the issue. It is good to know Marcus was friendly and helpful.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Great job
Great job, set up everything really quickly and explained everything very well,
6 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Zeeshan,
Thank you for leaving us a review & some positive feedback.
I am so pleased everything was set up quickly and everything was well explained, this is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Antwoord van FibreNest
Good afternoon Emil,
Thank you for reaching out to us & leaving us a positive review.
I am so pleased the customer care team have been excellent, that is wonderful news.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Great service but...
Great service but...
Great customer service doesn't make up for:
Being twice the cost of comparable suppliers on Openreach networks
Terrible routers that constantly overheat
Persimmon having chosen to create a money spinning monopoly rather than offer customers the service they actually want - Openreach
And to top it all they insist they have to rub your face in the price twice, every single month, and when you challenge them they just prove how little they know by stating they are required to for DD purposes... when did you last get more than one payment schedule for your Council Tax DD for the whole year?
So all in all. No. Just no.
5 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Andy,
Thank you for reaching out to us.
Sorry to hear you have not had a positive experience. I have tried to locate your account to reach out to you, but have been unsuccessful. Please contact us: support@fibrenest.com, so we can assist with this.
Kind regards,
Andrew.
Extremely helpful with solving a…
Extremely helpful with solving a problem I had . Extra booster supplies which gives me what I needed .
Highly recommend Fibrenest
29 april 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Wayne,
Thank you for leaving us a review & positive feedback.
I am so pleased the team have been helpful in resolving the issue, that is wonderful news.
I will raise this positive feedback with the team.
Kind regards,
Andrew.
The Fibrenest team & engineer Pawel resolved my issue
The Fibrenest team were amazing from start to finish when I completely lost my WiFi signal: Called team at 7pm and the engineer arrived the next day. Patel completed a complex due to be having a media wall and needing to run a new cable. He went above and beyond to ensure the wall wasn’t damaged but also explained what he was doing to fix the problem. Pawel texted me the night before to confirm the job and at 8am the next day called to confirm the time he would be. He also asked me questions about the situation to ensure he could complete it successfully. I now have my WiFi back and the media wall isn’t damaged at all. Absolutely amazing engineer!!! Great communication and workmanship!
5 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Gillian,
Thank you for leaving us a review and positive feedback.
I am so pleased you had such a positive experience with our customer support & engineering team and they displayed excellent communication and workmanship, that is fantastic news.
I will ensure this positive feedback is raised internally to the team.
Kind regards,
Andrew.
Had an issue with our connection
Had an issue with our connection. Scott was friendly and resolved the issue with our broadband quickly. Can't fault his customer service.
5 mei 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Craig,
Thank you for reaching out to us and leaving us a positive review.
I am so pleased you had such a positive experience with Scott from our engineering team and he was friendly and helped resolve the issue, that is wonderful news.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Installation of fibrenest.com
I had difficulty signing up but the support team, in particular Jonathan, was very helpful. The WiFi works well now
26 maart 2026
Review zonder uitnodiging
Antwoord van FibreNest
Good afternoon Helen,
Thank you for your review & positive feedback.
I am so pleased you were well supported by Jonathan, from our customer support team who helped you during the sign-up & activation process, this is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
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