Johnson Cleaners Reviews 754

A great cleaners, and what an absolutely lovely team. Lynn and Jill always have a warm welcome and a smile for their customers and always go above and beyond with their service, that’s why I come back again and again.

Do not ever use their service. They will blame customers for their own mistakes and ruin your clothes. Unfortunately my clothes can not be bought again as their were limited edition. Don’t EVER use them. Especially as a regular customer I feel really sad to not get any refund, when they have made the mistake.

I popped into the Lancaster Johnsons in the Asda store.
Lovely girl behind the counter.
Wanted a zip put in my work pants.
They were very helpful and explained what they would be doing. When it would be ready and thd price.
The material on my pants was tricky. But they did an amazing job. On time
Will be going back again.i have told my friends to go there.
Thankyou.

When to the cleaners to get out a stain on my coat but they couldnt get it out.instead i when to the shop and got vanish stain remover which done the job so i waisted money going there wont again in a hurry.

I would like to say my Gucci clutch bag was cleaned by the handbag Hub and it came back fantastic and returned to me in a lovely dust bag also. The costumer care lady Sarah Was simply fantastic as were the Hub team I highly recommended taking your high end bags five star ⭐️ service.

I would like to thank the young man, in Johnson’s Newcastle under Lyme, on Friday 11th of April, who helped me to print off my photos . He was patient and kind, a pleasure to talk to him. Please pass on my thanks . Linda

WORST DRYCLEANERS EVER, DO NOT GO, AVOID AT ALL COSTS. Brought my Burberry suede jacket and ballgown worth over £400 to be cleaned and both came back ruined with marks on the jacket and the zip broken, and the dye having been made to run on the dress. They did not give me a refund even for the "cleaning service" and suggested I take it up with customer care, having produced a supposed report which claimed it wasn't their fault with dubious reasoning. Customer "care" then refused to give any compensation despite evidence from the manufacturers that both products were up to manufacturing standards, and said they would only give a refund with a report from one specific third party dry-cleaning analysers which would cost over £250, evidently to deter people from making claims. Shocking cleaning service provided and even more appalling customer service, save your money and your clothes and go to a respectable company.

Excellent service duvet cleaning turnaround in less than 6 hours. Staff friendly and helpful

Great Service & very friendly staff, it’s very close for me as I live locally, Jenny & Ellen are always on hand to offer advice on specialised items 😊

Littleover Burton Road branch. Always have great service here. Many thanks to Sue and Jenny. Would especially like to thank Sue for her amazing gesture of kindness today. It has gone along way to restoring my faith in humanity.

On sat March 22nd I brought a large multi coloured rug into the sutton coldfield branch to be cleaned. I wasn't holding up much hope as its never been cleaned.i knew it'd be cleaned but not as expect it would . I recieved a text message the same day to say it's ready. I went today tues to collect it - all I can say I was very pleased with the result colours came back very vibrant & fresh. The assistant that worked there was very friendly ( wish I took her name ! ) please say thankyou to her.

Dear Chloe,

Thank you for your prompt reply.

I am aware that Johnson’s consider the shrinkage to my blinds to be reasonable. However, the shrinkage of 7cm has rendered the blinds unusable. The outcome speaks for itself.

Your report is also flawed. It refers to measurements that do not tally with the original measurements provided by the makers. The measurements in the report appear to be the measurements of the shrunk blinds- not even the “rough and ready” measurements taken in store to assess price.

I am disappointed by the failure to acknowledge the photos supplied to your customer care team showing the extent of the damage.

I am in contact with the manufacturer of the fabric with a view to identifying a truly independent expert to commission a report. However, given the extent of the shrinkage (the outcome speaks for itself) I feel very disappointed to be forced by you to do this.

I’d also point out that I HAVE been in correspondence with your customer care team who have consistently replied selectively to my points, ignoring the fact that the blinds are ruined and not commenting on the photos.

Kind regards,
Diane Matthews

Ruined my coat completely. Garment sent back with black stains all over it (not there before the dry clean), all leather belt buckles damaged, cracked and ruined!!
It's brand new designer coat!!!
Don't trust this business. how can someone damage a garment and have the face to send it back like nothing happened at all? Employee of Johnson Cleaners know nothing about garment care???

Burton upon Trent, Staffordshire
Great service time and time again. The staff member who served my daugther and I went up and beyond to answer my daughter’s questions and to put her mind at ease about her special dress being cleaned. Thank you, it is
Much appreciated 🫶🏻

Visited the Sleaford Branch at 0830 this morning. Although we didn't need any assistance as we were just there to print a photo the lady behind the counter offered her assistance should we need it and was incredibly friendly and chatted to my son about his day. It was a lady with short grey hair. Very friendly and happy. Great service. Than you.

Chloe at the didsbury branch is wonderful! always great service! She always smiles and greets me well. Chloe has helped me with my Asian clothes and other clothes that needed dry cleaning. I have problems with my mobility and she always help me. I love seeing her in didsbury village and always pop in an say hello. She gives great customer service. Thank you. Mrs Paul

I sent in my rab down coat for dry cleaning and it basically went flat and lost some of it's down. It went in for a tech report and just got handed back to me saying it wasn't their fault and to send it back to rab. So poor and an expensive coat ruined.

Visited the Sleaford Branch for ID photos. The lady who dealt with me and my brother was friendly and managed our sense of humour well. Very efficient and done and dusted in I'm sure was record time. Went through the process with us on how to use them online aswell.

Johnsons - Malton branch.

So I took in a jacket for repair and a duvet to be cleaned on 13th Jan and was told I’d get a text message when the duvet was ready and a text with a price for the jacket.

No communication that week so telephoned on 18th Jan and spoke to someone who was clearly stressed and told me the duvet was ready and was told it’ll take atleast 3 weeks to get a cost which is a bit much. Anyhow I went and collected the duvet on 20th and happy with it and I mentioned the coat repair and she said she was meeting with the seamstress on 21st and I’d get a call, surprise surprise no call. I just want the coat back now and take it to somewhere I trust.

The lady who did the most excellent work on my window seat cushions was Hazel.
I cannot believe the quality of her work.
I would have thrown the covers out but Hazel resurrected them and now they've got a whole new life.
Absolutely thrilled to bit. Thank you so much.
Marie