From the day I visited the showroom in Chester to going for a proper road ride today, I can honestly say I'm 100% impressed and overjoyed I can cycle again, when I thought my days were over. Somehow... Toon meer
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Visted the new Chester showroom. It was rather hard to find initially, but after being guided in I found the Chester Jorvik showroom. Make sure you you read the signs for Central trading estate a... Toon meer
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My trike was stolen and I was devastated but Jorvik did much to boost my confidence in claiming on the insurance and in choosing a replacement model. I've lost count of the number of times I've contac... Toon meer
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My visit to York really helped me to choose my trike. I still find road cambers a bit challenging, but getting easier. The only problem is the battery charge lights only show 75% when charged. The... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
The UKs leading Adult Tricycle Brand. Jorvik Tricycles is born out of love. When James Walker’s father, Stuart, was diagnosed with Parkinson’s disease, a tricycle was the best option for him to continue cycling. However, the market was limited, and the choices that did exist were outdated and expensive. The first ever Jorvik Tricycles trike was built to help James’ dad continue doing what he loves and so that mission continues – now focusing on supporting other people and their families who are looking for a reliable, aesthetically pleasing and affordable tricycle to help them keep their independence.
Contactgegevens
North unit Millfield Industrial Estate, YO19 6NA, York, Verenigd Koninkrijk
- 01904405338
- info@jorviktricycles.com
- www.jorviktricycles.com
4,7
Uitstekend
1K reviews
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From ordering to delivery everything…
From ordering to delivery everything went as expected. The staff was very helpful in helping me choice the right e trike for me (which is a load of fun to ride). Would definitely recommend buying a e trike from Jorvik
9 juni 2026
Antwoord van Jorvik Tricycles of York Ltd
Thankyou for such a lovely review , we are so pleased and I have fed this back to the team.
Thanks Emma
Fantastic cycles
Staff choice the right cycle for me.
Staff gave good guidance when I came onsite and rode the cycle around the course.
I believe it is beneficial for customers to try onsite course, as I live in a hilly location withe lots of different level drive cambers. I struggled the first couple of times. Now I am out every day and even on cross-country paths.
It has given me a new freedom.
15 juni 2026
Antwoord van Jorvik Tricycles of York Ltd
Thank you so much for your wonderful review! We're delighted to hear that our team helped you choose the right tricycle and provided the guidance you needed during your visit.
It's fantastic to know that the opportunity to test ride the trike on our on-site course helped prepare you for riding in your local area. We understand that adapting to a tricycle can take a little time, especially with hilly terrain and varying road cambers, so it's great to hear that your confidence has grown with each ride.
Best of all, we're thrilled that you're now out riding every day, even exploring cross-country paths. Knowing that your tricycle has given you a new sense of freedom is exactly why we do what we do.
Thank you for choosing Jorvik and for sharing your experience. We wish you many more happy, safe, and enjoyable adventures on your tricycle! 🚲😊
Antwoord van Jorvik Tricycles of York Ltd
Thank you for your lovely review! We're delighted to hear that you found our team friendly and helpful, and that you enjoyed visiting our showroom.
It's great to know that our test ride circuit helped you experience the tricycles and find the model that was right for you. We believe there's no better way to build confidence than trying a trike in a safe and relaxed environment.
Thank you for choosing Jorvik and for taking the time to share your experience. We wish you many happy, safe, and enjoyable rides ahead! 🚲😊
Jorvik Tricycles were really responsive…
Jorvik Tricycles were really responsive and helpful with my enquiry to source a new part for a 2nd hand tricycle. They worked with me to find the correct part and I got it very quickly. I am very happy to have chosen a Jorvik model after much research and now their customer service has proved just as fantastic as the product.
11 juni 2026
Antwoord van Jorvik Tricycles of York Ltd
Thank you so much for your wonderful review! We're delighted to hear that our team was able to help you identify the correct part for your second-hand Jorvik tricycle and get it to you quickly.
It's especially rewarding to know that, after all the research you did before choosing a Jorvik, our customer service has lived up to your expectations and matched the quality of the product itself. We believe that every Jorvik owner deserves excellent support, whether they purchased their tricycle new or second-hand.
Thank you for your kind words and for taking the time to share your experience. We wish you many happy, safe, and enjoyable miles on your Jorvik tricycle! 🚲😊
Brilliant service
Brilliant service. Very helpful and friendly team. Sam delivered my trike and showed me the ropes with great patience - even when I did a u-turn in the middle of the road. My Vandra II is wonderful.
9 juli 2026
Review zonder uitnodiging
Antwoord van Jorvik Tricycles of York Ltd
Thank you so much for your wonderful review! We're delighted to hear that you received such brilliant service from our team.
It's fantastic to know that Sam made your delivery experience so positive. His patience and dedication to making sure you felt comfortable and confident on your new trike are exactly what we strive for—and we're sure he'll smile when he hears about the U-turn! 😊
We're also thrilled that you're enjoying your Vandra II. Thank you for choosing Jorvik and for taking the time to share your experience. We wish you many happy, safe, and enjoyable rides ahead! 🚲💙
Great facility and Service
Terry really made the experience visiting the Southampton showroom very easy and informative.
He greeted us both and offered us drinks before sitting us down to assess our needs.
He demonstrated and explained each model throughly, make sure we were happy with the features and we were able to test each suitable model around their large indoor test area.
We settled for 2 Rida+ models.
Very happy with the service from Terry and a great product.
Thank you
10 juli 2026
Review zonder uitnodiging
Antwoord van Jorvik Tricycles of York Ltd
Thank you so much for your fantastic review! We're delighted to hear that Terry made your visit to our Southampton showroom such an enjoyable and informative experience.
It's wonderful to know that you felt welcomed from the moment you arrived and that Terry took the time to understand your needs, explain each model thoroughly, and ensure you were comfortable with all the features. We're also pleased that you were able to make full use of our indoor test area to try the tricycles before making your decision.
Congratulations on choosing your two Rida+ models! We truly appreciate your kind words about Terry and our products, and we'll be sure to pass your compliments on to him.
Thank you for choosing Jorvik. We wish you both many happy, safe, and enjoyable adventures on your new tricycles! 🚲😊
Superb tricycle, challenging delivery.
My only criticisms would be it took about a month for my order to arrive, and the packaging/assembly was much more difficult to deal with than I'd been led to expect. That said, the tricycle itself is absolutely superb.
12 juni 2026
Antwoord van Jorvik Tricycles of York Ltd
Thank you for taking the time to share your feedback. We're delighted to hear that you're enjoying your tricycle and that you think it's absolutely superb—that's wonderful to hear!
We're sorry, however, that the delivery time and the packaging and assembly didn't quite meet your expectations. We understand that waiting longer than anticipated and finding the assembly more challenging than expected can be disappointing, and we appreciate you bringing this to our attention. Your comments are invaluable and help us identify areas where we can continue to improve both our communication and our delivery experience.
Thank you again for your balanced review and for your understanding. We truly appreciate your support and hope your new tricycle brings you many years of enjoyable, comfortable riding. 🚲😊
Superb after sales/ technical support
Superb after sales/ technical support. Well done.
9 juli 2026
Review zonder uitnodiging
Antwoord van Jorvik Tricycles of York Ltd
Thank you for your wonderful feedback! We're delighted to hear that you were so pleased with our after-sales and technical support. Providing ongoing support to our customers is something we take great pride in, so it's fantastic to know we've met your expectations.
We really appreciate your kind words and your support. Thank you for choosing Jorvik, and we wish you many happy and enjoyable rides! 🚲😊
Owning to having a wee injury to my…
Owning to having a wee injury to my hips have not managed to get out on the bike yet.
5 juni 2026
Antwoord van Jorvik Tricycles of York Ltd
Thank you for letting us know. We're sorry to hear about your hip injury and hope you're recovering well.
Please take the time you need to heal, and when you're feeling ready, we're sure your Jorvik tricycle will be waiting to help you to have many enjoyable rides.
We wish you a speedy recovery, and if there's anything we can help with in the meantime, please don't hesitate to get in touch.
Take care and get well soon.
Antwoord van Jorvik Tricycles of York Ltd
Thank you for your feedback! We're delighted to hear that you were pleased with the speed of our service and delivery. We know how important it is to receive your tricycle promptly, and we're pleased we were able to meet your expectations.
Thank you for choosing Jorvik and for taking the time to leave a review. We hope you enjoy many happy and enjoyable rides on your tricycle! 🚲😊
Jorvick have always been help and Terry…
Jorvick have always been help and Terry was efficient and quick as I’ve come to expect
9 juli 2026
Review zonder uitnodiging
Antwoord van Jorvik Tricycles of York Ltd
Thank you for your kind review! We're delighted to hear that you've consistently found Jorvik to be helpful and that Terry once again provided the efficient and prompt service you've come to expect. We'll be sure to pass your lovely feedback on to him.
We truly appreciate your continued support and confidence in our team. Thank you for choosing Jorvik, and we wish you many more happy and enjoyable rides! 🚲😊
Excellent introduction to the product.
Excellent introduction to the product.
8 juli 2026
Review zonder uitnodiging
Antwoord van Jorvik Tricycles of York Ltd
Thank you for your kind feedback! We're delighted to hear that you received an excellent introduction to our product. We believe that taking the time to explain everything clearly helps our customers make the right choice and feel confident with their purchase.
We really appreciate you taking the time to leave a review and thank you for choosing Jorvik. We hope you enjoy many happy and enjoyable rides on your tricycle! 🚲😊
Jorvik have outdone themselves!
I have ridden a Jorvik trike very happily for over four years but now at 92 I feel the need for more security. The new facility in Chester is very welcoming and there I was able to try the new Frelsi - what a superb machine! All my questions answered, everything demonstrated clearly, nothing too much trouble. Mine ordered.
8 juli 2026
Review zonder uitnodiging
Antwoord van Jorvik Tricycles of York Ltd
Thank you so much for your wonderful review. It means a great deal to us that you've been happily riding a Jorvik trike for over four years, and we're honoured that you've chosen to stay with us as you move to the Frelsi.
We're delighted to hear that you enjoyed your visit to our new Chester showroom and that the team made you feel so welcome. It's fantastic to know that all of your questions were answered, everything was clearly demonstrated, and that you felt confident in choosing your new trike.
At 92 years young, your passion for cycling is truly inspiring, and we're thrilled that the Frelsi offers you the extra security and confidence you were looking for.
Thank you once again for your continued trust in Jorvik. We wish you many more years of safe, comfortable, and enjoyable riding on your new Frelsi. Happy cycling! 🚲😊
I visited Southampton showroom ,every…
I visited Southampton showroom ,every thing is quality
the service the product and importantly the advice given by Terry on all models.
I would say that I felt I was buying a quality car and came away knowing I had made the right decision.
many thanks.
Tony
8 juli 2026
Review zonder uitnodiging
Antwoord van Jorvik Tricycles of York Ltd
Thank you so much for your fantastic review, Tony!
We're delighted to hear that your visit to our Southampton showroom was such a positive experience. It's wonderful to know that you were impressed with the quality of our products, the service you received, and, in particular, Terry's advice and expertise. We'll be sure to pass your kind comments on to him.
Hearing you say that the experience felt like buying a quality car is a real compliment and means a great deal to us. We always strive to provide not only high-quality tricycles but also the knowledge and support our customers need to feel confident in their decision.
Thank you for choosing Jorvik. We wish you many happy, safe, and enjoyable rides on your new tricycle! 🚲😊
Antwoord van Jorvik Tricycles of York Ltd
Hello
Thankyou for your lovely review .
The Jorvik Team
The item ordered was sent very promptly…
The item ordered was sent very promptly and arrived in good condition the next day.
Not so satisfied with the help desk response with no apparent suggestions to solve why my trike is non operational at present. I am now taking my trike to an independent repairer in Longtown as my confidence in Jorvik is somewhat dented.
10 juni 2026
Antwoord van Jorvik Tricycles of York Ltd
Hello,
Thank you for your response.
I'm sorry to hear that you're feeling frustrated. I've reviewed our phone and email records and, unfortunately, the only previous communication I can find relates to a question regarding an invoice from approximately nine months ago.
If you could please call our office and ask to speak with Alison or Louise, they will be more than happy to assist you further and help resolve the matter.
I have made them aware to expect your call.:)
Kind regards,
Emma
Food supply of spares
6 juni 2026
Antwoord van Jorvik Tricycles of York Ltd
Thankyou for your kind review :)
Excellent visit
Excellent visit . Friendly helpful staff . Great selection of cycles on display. And after finally getting something that allows me to once again enjoy cycling , from your store you got one very satisfied customer. Thank you
6 juni 2026
Antwoord van Jorvik Tricycles of York Ltd
Thank you for your wonderful review! We're delighted to hear that you had such a positive experience during your visit. It's great to know that you found our team friendly and helpful, and that you enjoyed seeing the range of tricycles we have on display.
Most importantly, we're thrilled that you've found something that allows you to enjoy cycling again. Knowing that we've helped you get back to doing something you love is incredibly rewarding for us.
Thank you for choosing Jorvik and for taking the time to share your experience. Congratulations and we wish you many happy, safe, and enjoyable rides ahead! 🚲😊
Good Product and Service - Delivery Woes
The pre-ordering service was superb. A whole series of my questions were answered in detail and I was signposted to an ex-display model at a significant discount. The sales person I spoke to also took me through the VAT deduction and identified the fact that I would be eligible. He even did that bit of the paperwork for me.
It went downhill a bit after that. The delivery process only seemed to start when I emailed to ask what was happening. I was directed to the Shop app for tracking, which was not much help at all, so I then went direct to the TPN Connect (courier website). They only seemed to get into gear when I rang someone at Jorvik to (again) ask what was happening. I was assured that the courier would ring to confirm a delivery date and time. It didn't - and the bike was dumped in my drive whilst I was out, although I was able to talk to the courier on Ring and give him instructions. Not very good at all and I was considering bringing the rating down to 4 stars as a result, but relented.
On the plus side, the trike seems to be very well designed and built. I have only done 50 miles as the weather has been awful, but it's done everything I required. Jorvik very quickly supplied a missing cap cover - well done!
Slight reservations:
1. The motor sometimes surges more than it reasonably should. Not much of a problem for me as I'm used to electric bikes but maybe even dangerous for a novice.
2. Some of the instructions don't seem to refer to this bike, so I'm still puzzling over e.g. the workings of the digital display and I still haven't found out how to work the light.
3. The control cables hang very low down and seem quite vulnerable.
4 juli 2026
Review zonder uitnodiging
Antwoord van Jorvik Tricycles of York Ltd
Thank you for taking the time to leave such a detailed review. We're delighted to hear that your pre-order experience was such a positive one and that our team were able to answer all of your questions, help you secure an ex-display model, and assist with your VAT exemption application. We'll be sure to pass your kind comments on to the team member who looked after you.
We're also pleased to hear that you're happy with the quality and design of your trike and that it has been performing well during your first 50 miles. It's great to know we were able to resolve the missing cap cover quickly too.
That said, we're genuinely sorry that the delivery experience didn't meet the high standard we aim to provide. We understand how frustrating it must have been to repeatedly chase updates and then have your trike delivered without the expected call from the courier. Your feedback regarding the tracking information and communication has been noted, and we'll be sharing this with our delivery partners to help improve the experience for future customers.
Thank you as well for your constructive comments regarding the motor assistance, user manual, and cable routing. Customer feedback like yours is invaluable and helps us continue to improve our products. If you're still unsure about any of the display functions or how to operate the lights, our technical support team would be more than happy to talk you through everything over the phone or by email.
We truly appreciate your balanced and thoughtful review, and we're grateful that you chose Jorvik. We hope you continue to enjoy your trike, and we look forward to supporting you for many miles to come. 🚲😊
Hi there,
Hi there,
I have received an email saying how was your purchase. We have paid in full but still awaiting goods.
4 juni 2026
Antwoord van Jorvik Tricycles of York Ltd
Dear Christina and Reece,
Please accept our apologies. It appears that Trustpilot has sent a review request prematurely. Unfortunately, these emails are automated within the Trustpilot system not Jorvik.
I can see that your order is currently on pre-order and includes a full build along with your free accessories credit . I can also see that you have been in contact with Angela in our office. She will give you a call as soon as your trike has been fully built and dispatched.
I have also fed this back to Trustpilot, as the review request should not have been sent before your order was dispatched from our side. We sincerely apologise for any confusion this may have caused.
As always, we're here to help. If you need anything in the meantime, please don't hesitate to contact Angela directly.
Kind regards,
The Jorvik Team
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