From the day I visited the showroom in Chester to going for a proper road ride today, I can honestly say I'm 100% impressed and overjoyed I can cycle again, when I thought my days were over. Somehow... Toon meer
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Visted the new Chester showroom. It was rather hard to find initially, but after being guided in I found the Chester Jorvik showroom. Make sure you you read the signs for Central trading estate a... Toon meer
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My trike was stolen and I was devastated but Jorvik did much to boost my confidence in claiming on the insurance and in choosing a replacement model. I've lost count of the number of times I've contac... Toon meer
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My visit to York really helped me to choose my trike. I still find road cambers a bit challenging, but getting easier. The only problem is the battery charge lights only show 75% when charged. The... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
The UKs leading Adult Tricycle Brand. Jorvik Tricycles is born out of love. When James Walker’s father, Stuart, was diagnosed with Parkinson’s disease, a tricycle was the best option for him to continue cycling. However, the market was limited, and the choices that did exist were outdated and expensive. The first ever Jorvik Tricycles trike was built to help James’ dad continue doing what he loves and so that mission continues – now focusing on supporting other people and their families who are looking for a reliable, aesthetically pleasing and affordable tricycle to help them keep their independence.
Contactgegevens
North unit Millfield Industrial Estate, YO19 6NA, York, Verenigd Koninkrijk
- 01904405338
- info@jorviktricycles.com
- www.jorviktricycles.com
4,7
Uitstekend
1K reviews
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So far my experience has been exemplary
Had a visit for a demo with James yesterday in Eastleigh, he was super helpful and had a lot of patience with all my questions.
The centre is well set out with a small track to give you a basic feel of the handling whilst all the features and functions are well explained.
The trike I specifically travelled to see was the FRELSI as it looked to finally meet all my criteria, it was so good I put my order in and can't wait for it to arrive!
I personally wished it included onboard indicators but they do have some additional ones you can place for £30ish which I added, and the estimated delivery date is almost a month longer than the dispatch advertised online but these are very slight issues and so far my experience has been exemplary.
2 juli 2026
Review zonder uitnodiging
Antwoord van Jorvik Tricycles of York Ltd
Thank you so much for your wonderful review! We're delighted to hear you had such a positive experience with James at our Eastleigh showroom. He'll be thrilled to know his patience and support made your visit so enjoyable.
It's great to hear the FRELSI met all your criteria and that you felt confident enough to place your order on the day. We're also pleased the demo track and feature walkthrough helped you get a real feel for the trike.
Thank you for your feedback regarding the onboard indicators and delivery times. We really appreciate you highlighting these points, and we're glad the additional indicator option was a suitable solution. We understand the wait can feel long, but we hope you'll find it's well worth it once your new FRELSI arrives.
Thank you again for choosing us. We can't wait for you to receive your new trike, and we wish you many happy miles ahead!
All Good at the end of the day.
Bike eventually arrived although no prior warning from delivery company very nearly resulted in a further delay as I was just on my way out when lorry arrived.
The bike was well packaged and fully assembled as requested.
Personally speaking I think when you are purchasing something for close on £3k a follow up courtesy call from Jorvik would be a good idea.
Would recommend The Drakkar trike.
1 juni 2026
Antwoord van Jorvik Tricycles of York Ltd
Thank you for taking the time to leave us a review and for recommending the Drakkar trike.
We're delighted to hear that your trike arrived well packaged and fully assembled as requested, and that you're pleased with your purchase.
We're sorry that you didn't receive any advance notice from the delivery company, and we completely understand how frustrating that must have been. We also really appreciate your suggestion about a follow-up courtesy call. Feedback like yours is invaluable, and we'll certainly pass it on to the team as we continue to improve our customer experience.
Thank you again for choosing Jorvik Tricycles. We hope you have many happy adventures on your Drakkar trike.
Happy cycling! 🚲😊
Fantastic customer service
James gave me the confidence that I needed to ride a trike. I was a little apprehensive as I had fallen from my previous 2 wheeled bike and broken my leg. I wanted to continue cycling but without damaging my leg further. The Jorvik is the perfect solution. The attention that James gave me in making my decision was excellent. I met a young lad from the York office (sorry I don’t remember his name) who took me round the track initially and he was very impressive and knowledgeable too.
Altogether a very positive experience… and I’ve purchased a Jorvik trike😃
2 juli 2026
Review zonder uitnodiging
Antwoord van Jorvik Tricycles of York Ltd
Thank you so much for sharing your experience and congratulations on your new Jorvik trike! 😃
We're delighted to hear that James was able to give you the confidence you needed after your previous cycling accident. We understand how daunting it can be to get back on a bike after an injury, so it's wonderful to know that your Jorvik trike has provided the stability and reassurance you were looking for.
We'll also be sure to pass on your kind words to the team, including our colleague Brooklyn from the York office. It's great to hear that both James and the team made such a positive impression and helped you feel comfortable and confident throughout your visit.
Thank you again for choosing Jorvik Tricycles. We hope you have many happy adventures on your new trike and enjoy every mile!
Happy cycling! 🚲😊
Both the girls on reception were very…
Both the girls on reception were very helpful as was Sam who sourced the parts I needed. He despatched the parts very quickly and kept me informed. All in all the service was faultless.
I have had my trike for over two years and as I suffer from Parkinson’s Disease, it has been a great asset.
4 juni 2026
Antwoord van Jorvik Tricycles of York Ltd
Thank you so much for taking the time to share such a wonderful review!
We're delighted to hear you had such a positive experience at our Southampton showroom. Brooklyn and James will be thrilled to know they helped you find the perfect tricycle for your needs. We always encourage customers to try different models, so it's great that your test rides gave you the confidence to choose the Rida X.
It's especially lovely to hear that your initial worries disappeared once you experienced the stability and freedom of riding the trike. Knowing that you've found a tricycle that gives you confidence, comfort and enjoyment is exactly what we hope for every customer.
Thank you again for your recommendation and for choosing Jorvik Tricycles. We hope you have many happy adventures on your new Rida X.
Happy cycling! 🚲😊
Southampton Jorvk tricycles, great experience
I visited the Southampton Jorvik Tricycle showroom and had a great experience. Brooklyn and James were incredibly polite, helpful and informative. Brooklyn asked a few questions so I could test ride the best tricycle for my needs. I tried three tricycles but it was the first one that I had a test ride on, the Rida x, that I purchased. It was such fun experiencing the freedom of a power assisted ride and the stability on wheels that I need. The Rida x has everything that I need together with a great design. I had been worried about riding a tricycle but the worry left as I whizzed safely round the test track.
The showroom was easy the get to, plenty of parking, always a worry when mobility isn't great, and the showroom was clean, bright and inviting. Overall a great experience and I totally recommend Jorvik Tricycles.
1 juli 2026
Review zonder uitnodiging
Antwoord van Jorvik Tricycles of York Ltd
Thank you so much for taking the time to share such a wonderful review!
We're delighted to hear you had such a positive experience at our Southampton showroom. Brooklyn and James will be thrilled to know they helped you find the perfect tricycle for your needs. We always encourage customers to try different models, so it's great that your test rides gave you the confidence to choose the Rida X.
It's especially lovely to hear that your initial worries disappeared once you experienced the stability and freedom of riding the trike. Knowing that you've found a tricycle that gives you confidence, comfort and enjoyment is exactly what we hope for every customer.
Thank you again for your recommendation and for choosing Jorvik Tricycles. We hope you have many happy adventures on your new Rida X.
Happy cycling! 🚲😊
Fantastic company to deal with
Fantastic company to deal with, easy process from beginning to end with brilliant customer service. I’d strongly recommend!
22 juni 2026
Review zonder uitnodiging
Antwoord van Jorvik Tricycles of York Ltd
Thank you so much for your lovely review and recommendation!
We're delighted to hear that you found the whole process easy from beginning to end and that our customer service made such a positive impression. We work hard to make every customer's experience as smooth and enjoyable as possible, so your kind words really mean a lot to the whole team.
Thank you for choosing Jorvik Tricycles. We hope you have many happy adventures on your tricycle.
Happy cycling! 🚲😊
⭐⭐⭐⭐⭐
I cannot recommend Jorvik Tricycles of York highly enough. From my first enquiry through to receiving my tricycle, the whole experience was outstanding.
The team were incredibly knowledgeable, friendly and patient, taking the time to answer every question and making sure I chose the right tricycle for my needs. Nothing was too much trouble, and their customer service was exceptional throughout.
The quality of the tricycle is fantastic—it’s well built, comfortable to ride and has given me a real sense of confidence and freedom. It’s clear that Jorvik genuinely cares about its customers and takes pride in both its products and aftercare.
If you’re considering buying a tricycle, don’t hesitate to choose Jorvik Tricycles. You won’t find a better combination of quality, expertise and customer service. Thank you to everyone at Jorvik for such a wonderful experience!
2 juli 2026
Review zonder uitnodiging
Antwoord van Jorvik Tricycles of York Ltd
Thank you so much for your incredibly kind words and for taking the time to share your experience. Reading feedback like this really does make our day!
We're delighted to hear that you felt supported throughout your journey with us, from your first enquiry right through to receiving your tricycle. Our team is passionate about helping every customer find the right trike, so it's wonderful to know that our advice and service gave you confidence in your decision.
It's even better to hear that you're enjoying your tricycle and that it's given you a sense of confidence and freedom—that's exactly why we do what we do.
On behalf of everyone at Jorvik Tricycles, thank you for your recommendation and for putting your trust in us. We wish you many happy, safe, and enjoyable rides, and we're always here if you ever need any advice or support in the future.
Happy cycling! 🚲💙
I just wanted to take the time to say I…
I just wanted to take the time to say I can’t recommend Jorvik Tricycles enough.
From my first enquiry to purchasing the tricycle - they couldn’t do enough.
I didn’t really know anything about the tricycles or whether it was the right purchase and they answered every question I had and made me feel very reassured.
The service was first class and we love our tricycle ❤️
Thank you Jorvik
29 juni 2026
Review zonder uitnodiging
Antwoord van Jorvik Tricycles of York Ltd
Thank you so much for your wonderful feedback. It truly means a lot to all of us at Jorvik Tricycles.
We're delighted to hear that you felt supported from your very first enquiry through to purchasing your tricycle. Choosing the right trike is an important decision, and we're so pleased we could answer your questions and help you feel confident in your choice.
Knowing that you're loving your tricycle makes everything we do worthwhile. Thank you again for taking the time to share your experience and for recommending us—it really does mean the world to our team.
We wish you many happy miles and adventures on your Jorvik tricycle! ❤️
Refused to refund the outgoing postage palette delivery charge of £80
Although the staff are perfectly polite and helpful I have lost trust in this company. At the time of an over the phone purchase I asked if they charged for a 100% build. They told me explicitly that they do not charge for fully building the bike but just £80 for a large palette to send the fully built bike on. That is the only charge. However on the receipt it shows built/delivered against the £80 which is misleading as it makes it look like the £80 is for building the bike and delivering it. The bike was not suitable and returned to Jorvik. They then held back my £80 outgoing palette/delivery charge of £80. This was a standard bike sent via standard delivery but just on a larger palette.
They seem to believe that a fully built bike is a personalised or customised bike. It isn’t. It’s a standard bike put together in full.
They also emailed me with the following - I also note your statement that you have raised a chargeback and intend to leave a one-star review. Given that this matter is currently the subject of an ongoing dispute, this could reasonably be viewed as an attempt to apply pressure whilst the matter remains under consideration.
However Jorvik have already dismissed my complaint by saying - As our position has been fully explained, I do not intend to enter into further correspondence regarding this matter.
I cannot recommend this company. I returned the palette back with the bike on it it and the law says the company cannot refuse to refund the outgoing postage delivery charges. In this case the postage was the £80 for the large palette.
THE UK LAW IS CLEAR -
Only custom-made, bespoke, or personalized goods are specifically exempt from the standard 14-day "cooling-off" cancellation period where the retailer must offer a full refund including original delivery/postage. Jorvik Tricycles does advertise nor sell custom-made, bespoke or personalised tricycles.
Custom-made means an item is produced, built, or designed specifically for a particular person or purpose, rather than being mass-produced. The tricycle was not produced specifically for me as an individual it was a standard off the peg mass produced tricycle
Bespoke is often used in the UK for formal wear and highly individualized tailoring or made to measure. The tricycle was not requested to be made to measure
Personalized means tailored exactly to your preferences, measurements, or unique needs. The tricycle was not made to my unique needs
Under UK consumer law, combining standard, off-the-shelf components to fulfill a request does not make an item "bespoke" or "personalised". Consequently, customers retain full statutory cancellation and return rights
To legally qualify as bespoke or personalised under the Consumer Contracts Regulations 2013, goods must be “uniquely made” to a consumer's exact specifications and be unresalable to others. In this case Jorvik tricycles can resell this tricycle without any loss whatsoever
Assembling a tricycle from a fixed menu of standard, off-the-shelf components or building a mass produced standard off the shelf Jorvik tricycle at a customer’s request does not constitute a customised, bespoke or personalised service because Jorvik can easily resell the standard parts.
Following Jorvik’s response here my review remains the same as this is my true account. I remain distrustful of this company and a customer needs to trust a company when parting with a lot of money for an electric tricycle. That is what counts at the end of the day when making a choice as to whether to buy goods unseen from a company. I can not recommend this company.
28 april 2026
Review zonder uitnodiging
Antwoord van Jorvik Tricycles of York Ltd
Thank you for taking the time to leave your review.
We are sorry to hear that you remain dissatisfied with your experience, as our team made every effort to assist you throughout this process.
At your request, the tricycle was fully assembled prior to dispatch. We carried out the assembly free of charge as a gesture of goodwill, although this is normally a chargeable service. The £80 fee was not for assembling the tricycle, but for the specialist palletised delivery required to transport a fully assembled tricycle safely.
This specialist delivery service was discussed with you before purchase, including the additional pallet charge, and you agreed to proceed. The charge was also shown on your invoice before dispatch. The tricycle we normally supply is approximately 95% assembled, but because you specifically requested a fully built tricycle, specialist pallet transport was required instead of our standard delivery method.
After receiving the tricycle, you decided it was not suitable for your needs and exercised your right to return it. We booked in the return and promptly refunded the full purchase price of the tricycle. The only amount not refunded was the £80 specialist pallet delivery charge, as this related to a delivery service that had already been completed and for which the transport costs had already been incurred.
Throughout our correspondence, we have remained open and transparent in explaining our position. We also provided you with the contact details of a named Trading Standards Officer so you could seek independent advice. We believe this demonstrates our confidence that we have acted fairly, communicated the charges clearly before purchase, and applied our Terms & Conditions consistently.
We appreciate that you disagree with our position, and while we respect your right to share your experience, we do not agree with the suggestion that the charge was hidden or misleading. The specialist pallet delivery was requested by you, explained before purchase, agreed to during the sales process, and documented on your order before dispatch.
We are sorry that we have been unable to reach a resolution that meets your expectations and wish you all the best for the future.
Service ok
Service ok, but had to get a new battery - the other was less than 2 years old. Took ages.
2 juni 2026
Antwoord van Jorvik Tricycles of York Ltd
Thank you for your feedback. We apologise for the delay in replacing your battery. Unfortunately, the batteries were out of stock at the time, which was noted on our adverts. We're sorry if this wasn't clear enough, and we'll look into making this information much more prominent going forward. We appreciate your patience and understanding.
Hi Roy the ebiker
Hi, the bike I bought arrived fully built which was great the battery fully charged which was great 👍 this is a great bike I should have had sooner, the bike takes a big getting used to but keep speed down and learn about the bike. The roads here I live are terrible a disgrace but the bike handles it well, we have a park ten minutes away I go there the bike has plenty admirers so keep up the good work 👏 the norse connection is how I found the site on the Internet, a great big thanks, Roy the ebiker
21 mei 2026
Great service helping me to purchase…
Great service helping me to purchase what I needed.
1 juni 2026
Antwoord van Jorvik Tricycles of York Ltd
Thank you for your kind feedback! We're delighted to hear that you received great service and that our team was able to help you find exactly what you needed. We really appreciate you taking the time to share your experience and thank you for choosing Jorvik. We hope you enjoy your purchase and wish you many happy rides ahead! 🚲😊
Very helpfull
28 mei 2026
Antwoord van Jorvik Tricycles of York Ltd
Thank you for your feedback! We're delighted to hear that you found our team very helpful. Providing friendly and supportive service is always our priority, and we truly appreciate your kind words. Thank you for choosing Jorvik, and we hope you enjoy many happy rides ahead! 🚲😊
Antwoord van Jorvik Tricycles of York Ltd
Thank you for your wonderful review! We're so pleased to hear that you were happy with our service and prompt delivery. Best of all, it's fantastic to know that you love your tricycle! ❤️
Thank you for choosing Jorvik and for taking the time to share your experience. We wish you many happy, safe, and enjoyable rides for years to come. 🚲😊
They were very good with helping me out…
They were very good with helping me out with my condition on getting back to freedom and adapting the trike for my condition
28 mei 2026
Antwoord van Jorvik Tricycles of York Ltd
Thank you for sharing your experience. We’re so pleased we could help adapt your trike to suit your needs and support you in getting back to enjoying your freedom and independence. It means a great deal to know that the team was able to make a positive difference. We wish you many happy and comfortable rides ahead Wayne .
Love my JMT13 Trike it has changed my…
Love my JMT13 Trike it has changed my life. A few slight niggles quickly sorted. Great company thank you.
20 mei 2026
Antwoord van Jorvik Tricycles of York Ltd
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you love your JMT13 Trike and that it has made such a positive difference in your life. It's also great to know that any small niggles were resolved quickly by our team.
Your kind words mean a lot to us, and we're grateful that you chose Jorvik. We hope you continue to enjoy many happy, comfortable, and enjoyable rides on your trike for years to come.
Thank you again for your support!
Antwoord van Jorvik Tricycles of York Ltd
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that once we made contact, the transaction was smooth and straightforward for you. We always strive to provide a helpful and efficient service, and it's great to know we were able to deliver that experience.
Thank you for choosing us, and we hope you enjoy your trike for many years to come. If there's ever anything we can help with in the future, please don't hesitate to get in touch.
Antwoord van Jorvik Tricycles of York Ltd
Thank you for your kind feedback. We’re delighted to hear that you found our team helpful, and we truly appreciate your support.
The friendly staff
22 mei 2026
Antwoord van Jorvik Tricycles of York Ltd
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you found our staff friendly. Providing a welcoming and helpful experience is something we pride ourselves on, so it's wonderful to know this stood out during your visit.
We really appreciate your support and hope you enjoy many happy miles on your Jorvik tricycle. If there's ever anything we can help with in the future, please don't hesitate to get in touch.
Very easy process for my order and…
Very easy process for my order and delivery. Lovely teal colour and comfortable to ride. Comprehensive instruction manual. Have enjoyed cycling around the lanes and using the extra power of the battery occasionally.
15 mei 2026
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