Absolutely appalling service.
Absolutely appalling service.
My shoes travelled all the way from China, across multiple flights and thousands of miles, without a problem. Yet somehow, once they arrived in the UK, J&T Express completely failed at the final and most important part of the journey.
The courier left my parcel out in the street for anyone to take instead of delivering it safely. Unsurprisingly, it was stolen. I genuinely cannot understand how a delivery company thinks leaving a parcel unattended in the street is acceptable.
When I contacted customer services, they were dismissive, unhelpful and showed no real interest in resolving the issue. There was no accountability and no sense that they cared about what had happened.
The international part of the delivery was more reliable than the UK courier. If you value your parcels, I would strongly advise using a different delivery company. Based on my experience, I will never use J&T Express again.
Antwoord van J&T EXPRESS UK LTD
We’re sorry to hear about your experience and understand how disappointing this must have been.
We take concerns about parcel deliveries very seriously and would like the opportunity to investigate what happened. As we can’t access your shipment details through Trustpilot, please contact our Customer Support team at support@jtexpress.uk or call +44 (0)333 888 0016, quoting your tracking number.
Our team will review your case and do their best to assist you.Thank you for bringing this to our attention. Your feedback is valuable and helps us improve our service.
