JT Hughes Group Reviews 

"I'd recommend JT Hughes Shrewsbury Hyundai to anyone because, the staff are professional with highly reliable product knowledge. Thus enabling a direct answer to the customer question or query. Their customer service approach is friendly and very helpful, however I am impressed that staff are happy to correct a customer in a nice approach of manner. Also impressed by the customer booking information app used on the mobile by JT Hughes."

Called in on a whim and bought a nice car, very good service and help.

Good convenient service. Service and MOT in less than 2 hours. Quick trip over the road to shops and Costa. No issues. Very happy.

I'd endorse JT Hughes Shrewsbury Honda because their customer service and knowledge about the product they sell and maintain is second to none. Have owned Honda Cars for over 40 years from various garages so from experience can overwhelmingly endorse this dealership."

What can I say? Just went to book a service and Paul sold me another car. 😊 Top man

JT Hughes Shrewsbury Hyundai were great because the work was carried out promptly and on time with the minimum of fuss"

Julie was very professional and helpful, such a nice manner on the phone and in person - thank you Julie

Having bought a new Kia EV6 from J T Hughes Newtown, I wish to convey our thanks to both Neil and John for the excellent customer service we have received at all times. We have dealt with this firm for over 30 years and have never had poor service. We have been kept informed at all times of the progress of our order. It’s good to see a friendly smile when you walk in there. John has been so genuine, not at all pushy, kind and informative at all times. I would recommend J T Hughes Newtown to anyone wishing to purchase their vehicles as I can’t praise them enough for everything they have done for us. Well done all!

My experience at JT Hughes Shrewsbury Hyundai was cracking because, booking my Ioniq in for it's service was extremely efficient. When I arrived I was greeted by friendly faces with lovely smiles and excellent customer service, all work to be carried out was fully explained and completed very efficiently whilst I waited. Another superb visit, thank you very much."

JT Hughes Newtown Kia were helpful because I was well looked after and all replies to my questions were answered quickly. I felt like I was a valued customer and the salesperson was nor pushy at all."

We went to JT Hughes Shrewsbury to look for another car. The salesman was very friendly, helpful and professional. He did not pressure us in anyway. His advice was impartial and we learned a lot from his knowledge. We have used this dealership in the past and would recommend them to others.

All the staff are very kind and helpful they are very good when your having your car serviced so we'll done to all the staff at Honda

The staff at JT Hughes Shrewsbury Honda were good because they are friendly, efficient and know what they're doing. Everything from collecting the car, bringing it back, the service and a good clean were great.

Yet again I have issues getting my motability vehicle serviced.

It was booked in yesterday with a courtesy car yet they didn't carry out the service.

However they want to charge 0.3 litre of oil £43.02.

Beware of this dealership

Sold my car to JT Hughes that was arranged through Carwow. Everything with JT Hughes went fine until it came to the actual collection of the vehicle. I had been liaising with a guy named Ben and I got a call from him prior to collection demanding I send him the details of the bank account for the money to be paid into so that they could pay off the remaining finance on my vehicle.

When I tried to explain to him that this was not financed as such as it was a personal loan and was not secured against the vehicle, he was more adamant to argue with me and insisted that I was wrong and insinuated that in general people couldn't be trusted as I "could just not pay the finance company" and then the vehicle would be seized etc. Despite me repeatedly saying, it was a personal loan secured against me personally, he was completely not interested in listening to me.

Come the day of collection, driver turned up as agreed, he then phoned Ben to agree the transfer of funds and as suspected, this is where it got a little sticky. This resulted in quite a bit of waiting around whilst they were frantically panicking with their finance department who were unable to (not surprisingly) pay the sum of money directly to the bank.

Some time later, I received an expected call back from him apologising and telling me that his finance department have told him that as it's a personal loan, it's secured against me personally and there's no way to pay externally directly into this...

Listen to your customers!

After what I thought was a great purchase of a car, it seems that it has been one of the worst experiences I’ve had in a while! After looking round the Audi Q3 with Robert Armstrong we pointed out a few things which needed sorting such as a small paint chip on the bonnet, a few small dents and the back two tyres needed changing due to being cracked. When picking up the car it looked as if all the tyres had been changed but in reality they haven’t. When driving home the TPS light came on but when looking at the tyres they all looked fine so I reset it and carried on with my day. 3 days later after driving home from work the same tyre warning came up and I had a flat tyre! After being recovered, I spoke with JT Hughes who requested I took my car there but how can I trust them now once this has happened?!? They have not wanted to take any responsibility in regards to replacing the tyres which we agreed in the original sale which just makes me think what other things may of been missed? I would avoid this disloyal company and take your business else where unless you want to made to feel as if they do not trust you etc

We brought our Mitsubishi with JT Hughes in Telford. A couple of weeks after buying the car we had a recall on the vehicle for a fault on the emergency braking system. For various reasons, mostly due to their appalling after sales department, my wife took the car away before they had touched the car and carried out any work on it whatsoever.
However, that didn't stop them putting the recall as carried out!!!
The more I think about it the angrier I become

Brought a brand new car from them.11 months later gearbox went was told it would take a week 6 months later got it back 2 weeks later back into the garage gearbox again crap service manager was a waste of time no Explanation of why it took so long no offer of compensation for loss of vehicle avoid the garage would never recommend them

Bought a car from them only to find they had lied about the service record and the car had to be taken to my local garage for repair. They took responsibility and paid the garage for the work done. Then I find out that they had switch the tyres around so the inside of the tyres were worn and couldn’t be seen. Again pointed out by my local garage. They told us that we had worn the tyres but it was impossible. They have refused to reimburse the cost of new tyres. They sold a car to a family that they had lied about the service they had carried out and with unsafe tyres. Disgraceful.