Just Landlords Reviews 

Great product. Only received one renewal reminder a month before renew date. No further follow up until policy had expired. Had to start a new policy. A simple further reminder email or call would have made it all the better.

Initial problem however this was easily sorted with a phone call. Pleased that call waiting time was minimal. Website is easy to use. All in all great system and service for quote and payment. Given I live overseas it makes life easy when the company I deal with has a good website and is easy to contact via skype

Took a few days to be clear what was covered would have liked to be able to physically speak yo an agent to discuss what I couldn’t quite grasp.

Phone answers quickly, staff are knowledgeable, super efficient and polite.
The price is also excellent and I have full confidence in this company.

simple to complete, great rates...unable to comment on customer aftercare, as not made a claim

Not good. The lady I spoke to who said her name was Toni was rather bombastic when I said paying on line was hardly increasing security when you ask for my name and date of birth over the telephone. I think some retraining is called for there. I did receive the email OK and made payment on line with no problem.

Toni the consultant I spoke with and chatted on line was exceptional. Dealt quickly and efficiently with my query

It would have been 5 stars BUT this is the second time I have not received a renewal quote and had to go through the whole process again to insure a property.I tried to phone but was put on hold for ages before I just gave up.I also left a message on chat but nothing came back.I insure 2 properties with you but you make it hard work to get a renewal. Regards,Martha Harrold

Agent wasn’t at all helpful when I tried to negotiate my annual quote. I was simply told once you get a quote there’s nothing we can do about it - I’m a long standing customer

Helpful over phone, easy to use web site, quick and efficient service

They provide the cover we need as a landlord and make it easy for us to renew each year and remain covered. We have not yet had cause to make a claim so can not comment of this element of their service but have been with them for years and are very happy with how convenient it is with online services.

A very straight forward process - thank you.

Had to phone twice. First payment wouldn't go through, so had to start again after a further 'phone call. A renewal form should be included in renewal notice.

Just taken out insurance on a house I have which is up for sale. Process was simple and easy to understand. Of course how good the insurance is, is in the proof of the eating, and I cannot comment further at this stage. Thanks

Policy is clearly written and in plain language.
Payment methods are convenient and well set up