Just Landlords Reviews 

I received e-mails saying “Proceed with Cover” but when doing this the website would not allow.
This was as the quote was May and it is now July, however your website doesn’t say the old quote is not valid.
Also you go off the page with the quote reference, and immediately get asked for the quote reference
Alex or was it Alec, very responsive.

Very quick & easy process from getting a quote to completing the policy

Expensive policies, but bringing peace of mind with totally comprehensive cover, including risks that other insurers commonly raise issues over, such as flood risk where the postcode lies in a risk zone, but there has been no flooding and flood defences are strong locally and also tenants behaviour, eg leaving windows and doors unlocked, which a landlord has no control over.

Efficient service

Very helpful and efficient staff. Thank you.

Renewal of annual Premium, no fuss and no problems.

Straight forward but a bit of a pain having to wait 48 hours for a quote to be sent to me by email.

Easy to use quote site and quickly answered phone enquiry service.

Website and information really easy to navigate.

easy to renew online

Had to ring Justlandlords on two occasions, On both occasions they were very polite, helpful and courteous.

The renewal service was very easy to use online & the policy came at a reasonable price.

The insurance itself I have never had to use, however, every year that premium goes up with a sentence saying- 'you have been with us for many years and therefore you will be able to get a cheaper rate elsewhere'. It doesn't seem to quite reward those who are loyal and don't claim.

I like the fact everything is online and when I need support I can email and they respond within the hour.
This year their renewal was late, just 6 days before the deadline date and it was also higher than last year by over 10%. I was away for 4 of those days.
I asked for a reduction and they were unable to do so and offered me the right to search for cheaper elsewhere.
Given the late renewal, I had no time to search elsewhere so accepted but will make plans to seek alternatives next years.

Slightly more expensive than with a direct ins co such as AXA but more competitive than the confused.com etc sites & I believe offers better cover , simple & efficient quotation system - easy to take up the offer with simple DD payment options & interest free, thank you

Very easy to do brilliant services

Hi all!
I've had Insurance with this company for the past few years and not had to claim so no issues.
This year my tenant has not paid his rent since Jan 2021 and I've had to make a claim. My insurance claim seems to be going through Lexelle.
It has been approved via the underwriters however I've been told there may not be enough money in the pot and if that's the case they'll have to ask the underwriters for more money ?
When I do receive any money they take the deposit off and pay a month behind. So at the moment I have missed my rent for 12th Feb, 12th March, 12th April and 12th May. 4 months. I have as of today 19th May received nothing. If I had received anything they would minus the deposit being held from Feb, March April only, not May.
Thought I'd really got myself covered but struggling now. This is my main income. If Just Landlords value their business I'd be grateful for their help in pursuing this matter for me where I could then improve my rating.
By the way the person I am dealing with at Lexelle has been very nice but I can't help feeling I'm being fobbed off for as long as possible now and checking their rating it's very poor.

27th May
Today I received a call from the Head of claims at Lexelle on the back of this review. He was very polite and apologised for the delay in payment. I have been promised my 1st payment next week, the beginning of June. As described above it will be for Feb,March, April minus the tenants deposit being held which works out for me about one and a half months rent. I'll be able to claim for May's rent in June.
Hopefully things will now improve, 🙏

Started new policy online. Price is reasonable. Couple of questions answered by phone very professionally. Very courteous. Cannot fault so far.