Absolutely in love with Kawaiies! 🥹✨ Everything is so adorable, unique and irresistibly cute. The perfect place to find a special gift or treat yourself to something cosy and fun. Their products brin... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
J'ai passé une commande le 21 juillet et depuis aucune nouvelles. J'ai envoyé deux mails et pas de réponses pour le moment. Je laisse encore un ou deux jours puis je lance un litige PayPal. Heureuse... Toon meer
Bedrijf heeft geantwoord
I bought one of the bunny plushies for my daughter because she's always asking for something soft to cuddle at night, and it's honestly become her favourite thing. She takes it everywhere around the h... Toon meer
Bedrijf heeft geantwoord
Ordered on 2 July, heard nothing until I chased them a week later. They then claimed my parcel was cancelled due to “new EU import tariffs” (which were announced back in February!) and asked me to sen... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
A store dedicated to selling you the cutest plushies, building blocks, home decorations, and more! Kawaiify your home today! Quality and excellent service guaranteed.
Contactgegevens
12 Park Lane, RG31 5DL, Reading, Verenigd Koninkrijk
- info@kawaiies.com
- www.kawaiies.com
3,9
Goed
1K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 42% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Good quality, as described
I wasn’t sure at first as it’s always a gamble ordering from abroad. I was quite reassured by the online reviews so decided to give Kawaiies a try.
Happy I did! They kept me informed, replied to emails promptly and were really helpful.
I ordered a hoodie, which arrived in good time and, most importantly, is really good quality and just as described. Would use again!
13 december 2022
Review zonder uitnodiging
Antwoord van Kawaiies
Thank you for taking a chance with us and I'm glad you had a lovely experience shopping at Kawaiies. And thank you for leaving a review so that other people can see. Have a lovely festive holiday and we hope to see you again soon.
Great quality plushies, excellent customer service
Great quality plushies, arrived in good time. Emailed the team to check on the whereabouts of my order (delayed in the UK due to postal strikes) and I received a really helpful reply quickly from them. Excellent customer service.
12 december 2022
Review zonder uitnodiging
Antwoord van Kawaiies
Thank you for leaving us an honest review Jennie, we hope you have a lovely festive holiday. See you soon.
My package from Kawaiies got mixed-up…
My package with two plushies from Kawaiies got mixed-up because of the higher amount of orders during the Christmas season. Kawaiies had written the correct address onto the two parcels but a logistical team put the two parcel into one parcel and wrote the wrong address onto it. After contacting Kawaiies they answered very quick in my opinion and promised to send me my two plushies. It is not my first parcel from Kawaiies. Therefore I know that they usually send the right items. By the way the plushies from Kawaiies are really adorable cute little joy bringing products I can highly recommend.
7 december 2022
Review zonder uitnodiging
Antwoord van Kawaiies
Thank you for leaving a detailed review of your experience with us, we're glad our team resolved your issues and that you love our plushies. Have a wonderful festive season ahead.
One pillow case turned into two!!
Was disappointed that only one pillow case was delivered with a queen doona/ sheet set. Kawaiies sent a new pillow case after reading a poor review I had posted somewhere else. They were so keen to rectify the error; when I just thought I’d ordered poorly. Would recommend and order again from Kawaiies with no hesitation.
1 december 2022
Review zonder uitnodiging
Great every time!
I have purchased from this company a few times now and every time has been great. Shipping was quick and prices are fair. This last time I made a mistake when ordering but they took care of it quickly and without issue. Look forward to more great products and purchases in the future.
4 december 2022
Review zonder uitnodiging
Antwoord van Kawaiies
Thank you for your continued support Ken and for leaving us a review. We're glad that you found us and continue to shop with Kawaiies. Have a lovely festive holiday ahead and stay safe.
Excellent
Adorable, high quality products. Excellent customer service. Perfect experience from start to finish.
30 november 2022
Review zonder uitnodiging
Antwoord van Kawaiies
I'm glad you had the perfect experience with Kawaiies. We hope to see you again in the near future, but for now have an awesome festive holiday.
Muy buena atención al cliente
Hice un pedido que vino en dos fechas. El primero llegó muy rápido. El producto se ve de buena calidad. Me gustó que tuve una duda con la forma de lavado y me respondieron enseguida cuando les escribí al e-mail. El segundo paquete tardó algo más pero siempre dentro, incluso algo antes de la fecha estimada.
21 november 2022
Review zonder uitnodiging
Great service & great products
Ordered a few things using Kawaiies, everything arrived safely and quickly 💜💜
27 november 2022
Review zonder uitnodiging
Great customer service
Great customer service! Love that I can communicate with real people, NOT robots!
25 november 2022
Review zonder uitnodiging
Antwoord van Kawaiies
That's right, we work around the clock as well! We wish you a wonderful festive holiday and we hope to see you again in the future.
Helpful customer service
24 november 2022
Review zonder uitnodiging
Antwoord van Kawaiies
I'm glad you found our customer support team helpful! We hope to see you again at Kawaiies, have a lovely festive holiday.
Happy days
I just received my first order and I couldn't be happier, the quality of the items I purchased are excellent, I know my daughter will be thrilled on Christmas morning when she opens them, kawaiies kept me informed about shipping and made the whole experience both simple and stress free, overall a great company with great products, which makes them an easy recommend to any potential customers. I'll be ordering from kawaiies again very soon
22 november 2022
Review zonder uitnodiging
Everything was perfect and as expected
Everything was perfect and as expected! The order arrived really quick and with a little present :)
24 oktober 2022
Review zonder uitnodiging
Antwoord van Kawaiies
We're glad you had a perfect experience with Kawaiies. Have a lovely festive season ahead and stay safe.
Love ordering from Kawaiies
Love ordering from Kawaiies. Everything I have purchased was great quality. Great customer service. I know I will be buying from them again.
15 november 2022
Review zonder uitnodiging
Antwoord van Kawaiies
I'm glad you love our store and customer support, Georgina! We hope you have a lovely festive holiday.
Excellent customer service
Loads of great items to choose from and the customer service is exceptional, immediately tracking down and resending an item that had not arrived. Thank you Kawaiies Team!
4 november 2022
Review zonder uitnodiging
Antwoord van Kawaiies
I'm glad you had a lovely experience with our customer support team, Kylie. I wish you a lovely festive season
Was a good experience buying from…
Was a good experience buying from Kawaiies! Charlie was super helpful in clearing up the confusion with the deliveries and everything has arrived and its all lovely! Very happy would buy from here again!
2 november 2022
Review zonder uitnodiging
Their customer service is great
Their customer service is great! I emailed about question of my delivery and they were very quick to email back. 100% would order from them again!
29 oktober 2022
Review zonder uitnodiging
Never received my full order only one…
Never received my full order only one item out of three, so in the end I paid almost 100 for a cheap bag
30 september 2022
Review zonder uitnodiging
Antwoord van Kawaiies
Hi Saskia, I am sorry to hear this. It would have been great to contact us first to resolve this.
However, it appears that the delivery for the two products were delivered to you on a later date from our tracking system, but it failed and then it was requested to redirect to another address and delivered as stated by DHL tracking system. Please can you contact us on info@kawaiies.com for a resolution. Kind regards.
Excellent and helpful service
Excellent and helpful service, quick replies from the customer service team, items are adorable and good quality. 10/10 will be purchasing again.
15 oktober 2022
Review zonder uitnodiging
Antwoord van Kawaiies
You're amazing, thank you for taking the time to leave us a review. Have a lovely festive holiday and we hope to see you again.
Banana Shark
Arrived within the timeframe, and was an extremely soft and high quality product. My sibling loves it!
11 oktober 2022
Review zonder uitnodiging
Antwoord van Kawaiies
I'm glad you and your siblings love your new plushie and thank you for leaving us a review. Have a lovely festive season.
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