Great service from start to finish

Quality sofas, big range of items to choose from …I am highly recommending.
Thank you KC Sofas.

The quality of the product. The service was excellent, with no pressure. The delivery time was as promised. Well done all involved.

Great company, showroom in Manvers, Joanne was super helpful, discussed and looked into best sofa to fit within budget and the room, the delivery guys Kami and Sam were great, Sofa came 20 mins after time told so no waiting, put the sofa perfectly in place, left no marks or damage, smooth sailing! Highly recommend!!

We had our sofa delivered by Charlie and Sam around a month ago, and we have been super impressed by this company from start to finish. We wanted to go local rather than go to the bigger businesses, as we felt we'd get a better quality product and service and we weren't disappointed! From looking around the showroom where we felt we could browse at our own pace without being bothered by annoying salespeople to the delivery, with regular updates and respect for your home when they arrive. Steve, Charlie and João were really helpful in the showroom too. Overall we had a really good experience with KC sofas and would highly recommend them if you're looking for a sofa! Thanks everyone at the Castleford team ✨

Great service from everyone we dealt with. Would recommend

Great company, great customer service, great sofas! Thank you!

The service I received was excellent .The staff at the showroom and the delivery men were excellent too . Would highly recommend recommend .

So extremely happy with my new sofa! The whole process has been amazing from start to finish! The lovely gentleman Steve who helped us pick and order our sofa was amazing, very knowledgeable and my husband even had a small medical emergency whilst we were there and Steve was amazing and straight on hand to help! Talk about fabulous customer service Steve! Delivery was easy to organise with the delivery team and the 2 very lovely men Kami and Sam who delivered my sofa were great, very kind, professional and couldn't of done anymore to make the delivery as smooth as possible! Overall I am a very happy customer and 100% would recommend KC sofas! A huge thank you to all involved, KC sofas are lucky to have such amazing people working for them :)

Delivered on time and arrived when they said, nothing to much trouble gor the delivery guys.

In store staff were helpful but not pushy. They were honest that delivery would take some time, but it arrived a little sooner than expected. Kami and Sam were very professional when they delivered it, and it came completely covered for protection. They set it up for us, and made sure we were happy before they left.

Great experience from start to finish. Excellent quality sofas and good communication. Thank you

Efficient service and delivery

Hassle free from start to finish. A fabulous range of sofas and friendly helpful staff. A call out to James in the showroom to Tyler and Nath who delivered our furniture.

Very good from start to finish
KC have fantastic staff from showroom to delivery helped with selection and fetching into apartment and placing exactly where the customer wanted it

We got a corner sofa from kc sofas in Castleford about 4 years ago and in the last 6 months I have grown out of love with it so decided to go back into the same store to see if we could find a replacement. We were greeted by steve who was the sales person. He was very knowledgeable about all the suites they had in stock and was very patient with us for all of our duration in the showroom. He was very talkative but also left us alone when we needed to talk between ourselves. Steve talked us through everything we needed to know about the suite we eventually went for. He couldn't have been more tentative and I would recommend going into any kc sofas showroom if all their staff are like Steve.
10/10 for a great service.

Very helpful and polite lads great service

Great family business vibe, excellent service with no pressure tactics from Charlie.

We'd previously heard really good things about KC Sofas in Lincoln, particularly about the staff, so we went in genuinely hoping to buy from them. We're not fans of the bigger chains, and other local independents hadn't appealed to us, so we were actually quite keen to spend our money with KC.

Within a few minutes, we'd found something that fitted exactly what we were looking for. Unfortunately, the salesperson's attitude quickly took the shine off the experience. We found him arrogant and condescending, regularly scoffing at things we said and generally speaking down to us.

Despite that, we were still prepared to spend £2,800 outright — not finance — on a five-year-old ex-display La-Z-Boy set. We were then told that even after agreeing to buy it, we couldn't actually take it until their replacement arrived. Instead, the suite we'd just spent £2,800 on would remain uncovered on the showroom floor, with customers continuing to sit on and use it until KC decided it was ready to leave.

When we asked why our purchased furniture couldn't simply be removed from the showroom while we waited for delivery, the response was essentially, "It's a five-year-old showroom model." The impression we were left with was that, because of its age, it simply wasn't worth their time or money to move it out of the showroom and "someone else would buy it in 5 minutes" if we didnt — despite apparently still being worth £2,800 of our money to buy it.

When we questioned the arrangement further, we were told there was "no negotiation" and "those were the terms."

So, those were indeed the terms — and we decided not to accept them.

We walked away and went straight to one of the big chains we'd specifically been trying to avoid. Ironically, the experience couldn't have been more different. We were treated like valued customers rather than an inconvenience and happily spent £3,000 with them instead.

It's a real shame. We walked into KC wanting to support a local independent business, found what we wanted within minutes and had £2,800 ready to spend. Losing that sale wasn't down to price, finance or the product — it was entirely down to how we were treated and the attitude towards a perfectly reasonable request.

Apparently, a five-year-old showroom model wasn't worth the effort of moving for a customer ready to spend £2,800 on it. Thankfully, another retailer was more than happy to have our business.

Sometimes good customer service really is that simple.

Good quality chair. Helpful and friendly customer service. Delivery lads were so kind and pleasant towards my elderly mother