Kendrick Homes Reviews 

The house is nice and build quality average. The aftersales care is non existent. Kendrick are very quick to absolve themselves of ANY responsibility, and take fare too long to rectify their own mistakes. Basic plumbing was wrong and took over a month for them to send the correct person. In the end we had to arrange our own contractor. The Air source heat pump does not have adequate drainage, the outside wall is not finished with large nails sticking out of it. The site manager doing the handover knew nothing at all about the heating system and actually lied to us when he said appliances had been tested when they clearly had not as no water was coming to the dishwasher or washing machine. All in all a company keen on profits and building new homes with no customer care. Sadly we have had to go through NHBC to try and get issues resolved.

My reply to ADAM (emailed also)
Dear Adam (are you a real person)

Further to your reply on Trust Pilot. I think you must be living in the dark regards any high standards of customer service as we have not experienced any!

I would like to correct you if I may. The Project Manager, has NOT resolved the issue with regard to adequate drainage of the AIR SOURCE HEAT PUMP, and I can see why you have felt the need to justify yourselves on Trust Pilot but be rest assured I will be posting more on there to ensure people are made aware of what they are letting themselves in for when buying a Kendrick Home. Either the project manager does not know what is going on within his business, or is being difficult on purpose? Perhaps they would like to clarify which by way of personal contact. The contractor Steve who came said he didn't want to do the drainage as it would mean removing pipes and he wasn't qualified. He said we needed a plumber. A heating engineer came, Craig, he confirmed that it WAS possible to create drainage without the need to remove the pipework. So which is it? Does anyone really care? We now believe, having read other comments on here about Kendrick Homes that the way in which this company operates is this. When a customer raises an issue post build that needs rectifying, Kendrick make the customer wait so long, that we all invariably lose patience and arrange our own contractors to deal with the problem. Kendrick then, almost immediately let you know that by doing so we have invalidated any warranty that Kendrick offer by way of their 2 year warranty or the NHBC warranty. A win-win for Kendrick, as they never got to fix the issue and have now absolved themselves of any future responsibility. Not the nicest way to run a business! How disappointing.

The people who installed the Air Source Heat Pump failed to commission it was Daikin (the supplier of the unit). Now in a battle to try and get it warranted by Daikin as Kendrick failed to ensure their installers commissioned it at the time. All in all very slack.

Items not resolved:-

Adequate drainage for air source heat pump

An outside wall in the communal yard has not been finished, nails sticking out, bricks missing, needs finishing off.

Crack in first floor window

Continuously we are fobbed off, in fact I doubt that you are even a real person but just an autobot.

More to follow.

Moved in 3 months ago after a stress free purchase. Kasia was great on site throughout the sale and up to move in date. She was always prompt with her responses. The build is good. It’s reassuring when senior managers walk the site and ask about snagging. Quietly confident of course. Only 10 minor faults to be rectified. Site manager and staff polite as they work around us. Head office staff very efficient especially Sue Adams (no relation).

The journey of buying the house and the whole process was straightforward.
It was the first time we have bought a brand new house.
We were given full support along the way. Thank you Kasia and the site Manager.
The house looks and feels amazing. High quality finish inside. Thoughtful attention to lots of detail and finish. A few snagging issues, normal with a new build, resolved very quickly and efficiently. Excellent communication. We are thrilled with our lovely new house and home. I would buy again from Kendrick Homes.

We moved into our house a week ago and can not believe the excellent standard and customer care given by Kendrick homes site managers & sales lady Kasia - even the builders are respectful . Nothing is too much trouble for anyone. Buying off plan is worrying but we should have listened to Kasia when she said everything would be fine- we haven't stopped smiling yet. Obviously every new build has some issues, but here they are minor and most sorted already. Highly recommend Kendricks and the lovely lady kasia.

Dalony and I would like to thank Angela Taylor and Kendrick Homes for their after sales service. After moving to our new home in Worminghall last year, we have had some of the usual issues with new builds but these have all been resolved promptly through their Clixifix online system. More recently we needed our dishwasher replacing and Angela very kindly organised the installation and integration of the new one for us.

The houses look great and the buying and handover process is fine. Don't expect to much meaningful information/update via the Kendrick Homes Clixifix system though. As mentioned by other commentators, the speed of closing unresolved issues is exemplary. For example, we have had an ongoing issue with our roof. It's so bad we dread any sort of high winds as the banging noise coming from the roof makes it impossible to sleep and dislodged tiles are commonplace. Case closed by Kendrick.

We have suggested to Kendrick's that in our humble opinion our roof has not been installed to the correct standard and does not conform to BS5534.

No formal response has been provided by Kendrick's to our observation/complaint. The problem still persists.

We would absolutely think twice about buying another home from this company.

Kasia at Kendrick Homes guided us into our new build home from start to finish and I have to say if not for her it would have been a lot more stressful. She did a fantastic job and is a credit to the company. Since moving in we have found nothing to quibble about. The build quality is premium and nothing is done on the cheap. We are so pleased with our new home and so grateful we had Kasia to guide us. Thank you Kendrick Homes!

Great design, expertly built to a very high standard. Kendricks are a pleasure to deal with.

Professional service from sales through handover and after moving in

Buyers be aware. Pre-sales was shabby, After-sales was worse. Build quality was poor and reflected their rush to hit the Stamp Duty deadline. Eg sockets unusable because the joinery blocked access (really), windows that leaked, under-sink plumbing so badly installed that it flooded the kitchen, TV wiring that would never have worked (we repaired at own cost and the experienced tradesman said he had never seen worse work), lawn not laid for months, and topsoil as a skim layer with blocks and kerbs dumped 2 inches down, bedroom ceiling cracked across entire length as joists had moved (don’t even want to think about that), showers leaking because sealant not applied to screen - and on and on for several dozen snags. That is all pretty poor but mostly it gets repaired to varying standards, sometimes their supplier lets you know they are coming - other times they just turn up and if you don’t let them work right then, you might not see them again. We now have 70 rear paving slabs rocking, and several tradespeople saying it was so terribly laid the whole patio needs lifting - we have had this on Clixifix for 10 months with so many liars/lies involved in promising action that has never materialised, we are resigned/sad about it. We have a Carbon Monoxide alarm malfunctioning (intermittent beep making living room unusable) - second time it has malfunctioned in 10 months and the new unit previously supplied has failed (dodgy wiring ?). Clixifix is a disgrace - the attitude of the people involved in monitoring/responding atrocious - all designed to delay and defray cost until their 2 yrs is up. So we will invest in our home to finish the job properly, and correct Kendrick’s “couldn’t care less approach” but any buyer of a Kendrick home needs to be wise to the experience they are likely to endure. Unpleasant, and unnecessarily so.

Absolutely horrendous after care. Have been in the property nearly two years and have just been informed they need to dig up half the garden and patio as they’ve put in an electricity box which apparently should have been in my garage on my neighbours side. They very arrogantly assume I am happy to go along with this. No apology. No compensation for the mess and inconvenience. Appalling customer service. Do not care about their customers once they have your money.

Poorly built house, constant issues that has had to be rectified on a monthly basis. Thought we were paying for a higher quality but the workmanship is poor

Overall experience good, well designed quality home

The design and build is good. The garden has an ongoing drainage problem - as do most of the houses on site. There are lots of niggly snagging issues which appear to be as a result of tradesmen rushing towards the completion date. These are yet to be resolved.
In general, I would recommend Kendrick Homes.

I should be enjoying my house but the whole experience has been a nightmare and I wish I hadn’t bought it, given the shocking after sales service. In summary, I have had a major issue with my lawn (through no fault of my own) for a year and nothing has been done, despite promises from Bill (the former useless site manager), Shadia (sales negotiator) and the later site manager (Martin) that the lawn would be relaid. After a year of being fobbed off, Kendrick told me that they are now NOT relaying the lawn and instead will simply scarify it and scatter more seed (which they did yesterday - I literally sobbed when I saw it). This will NOT fix the problem. The lawn is in a terrible state (and has been from day one of being laid very unprofessionally), with very uneven sections, raised clumps of grass and lots of bald patches with major gaps between where the turf sections were originally laid. I have 2 boys and we have been unable to use our garden for a year now which is completely unacceptable (the uneven patches are very dangerous to walk/play on). This will be the second summer we cannot use our garden. To make matters worse, I have to look out at the stark contrast between my lawn and my neighbours' (even the field at the back looks better than my lawn!) I am extremely stressed as a result of this matter - it has affected my health and I am not sleeping properly. I am utterly disgusted at how I have been treated by Kendrick - they fail to respond to Clixifix messages (months go by before they respond). The front lawn next to my house was originally also laid very badly using dry, shrivelled turf with gaps between turf sections from the start (I watched the contractor do this) - this was all subsequently taken up and relaid. I do not understand why I should have to put up with bad workmanship and Kendrick staff failing to inform me when my lawn would be laid (as I was not living there at the time - see below). This is an outline of key facts (which Kendrick have been aware of from the start back in May 2020):
• Kendrick forced me to complete on 18 May 2020 before I could physically move in on 3 June due to COVID lockdown (my removal company did not reopen after lockdown until the first week in June). Kendrick knew this.
• On completion date (18 May), the house was not even finished e.g. the lawn was not done, the garage door did not lock, there was no latch on the back gate (so this could not be locked), the porch was not finished and the house was very dirty (i.e no final proper cleaning had been done) as well as a long list of "snagging issues" (which has taken months and months to chase). One painting repair in my lounge has now been made even worse by a contractor - not only did he not fix the problem, but there is now a large streaky section on the main wall in the lounge where his paint does not match up with the rest of the wall. Appalling!!!
• With regard to the lawn, I was initially told by Bill and James P on 18 May (completion day) that my lawn would be laid on 26 May. I went out and bought a hose pipe and sprinkler straight away so I was ready to water it each day (as made clear in the homeowner’s manual about caring for your lawn). This would have been an inconvenience to me as I was not living at the property but I was prepared to visit to ensure the watering would be done.
• When I went to the site on 27 May (to give Bill the snagging report and to check on the lawn) Bill specifically told me that the people laying the turf were not laying any lawns that week due to the extremely hot and dry weather, and that the earliest my turf would be laid would be from 1 June. I said that he needed to let me know as soon as the turf was laid to allow me to look after it properly. He said he would (but failed to do so).
• To my absolute dismay, I visited the property on Sun 31 May and discovered the turf had already been laid on the hottest day of the year (presumably Fri 29 May, as I had visited the property on the Thursday and it definitely wasn’t there then). Nobody at Kendrick informed me that the turf would be laid on that date and I had received no phone call afterwards to let me know what they had done (despite me asking to be notified). Kendrick were well aware I was not living at the property so they would know that I would be unaware of the turf being laid. I immediately informed Kendrick of the appalling state of the lawn.
• The first response I had back in Clixifix was on 30 Nov 2020 (i.e. 6 months later after constant chasing!). Disgusting customer service!
• I'm meant to have a tree in the garden but that has never happened either (again, I have to look out at my neighbours' gardens who've all had trees planted by Kendrick).
I simply want a garden I have paid for - I don't think I am asking for anything I am not due. Kendrick have been given every chance to sort this but refuse to do the right thing. I am disgusted and exhausted.
AVOID!!

Design good, decoration finish could have been better quality.

Our Kendrick home was the second new build we have purchased. I couldn’t recommend them more. With the experience of buying elsewhere first I know these guys are much easier to deal with, especially in challenging (covid) times

So I never thought I would buy a New Build until I saw Kendricks Homes. Was looking to relocate from London to Warwickshire area. When I first saw the development was impressed with the quality of the houses and how the interior and exteriors were to a very high standard. It's very rare to get a new build that has 4 double bedrooms and was surprised by how the house was so light and airy. Now Winter has kicked in is very well insulated and holds the heat. The quality of the appliances, doors, wardrobes etc. is made to a very high spec. The only thing would change is the carpets as not suitable for my dog but that is more of a personable requirement. I would definitely recommend Kendrick Homes and the staff are very professional and helpful.

Having bought a Kendrick Home in 2020, we not only had our high expectations met in terms of finish and quality but also service. Difficult times with COVID-19 but our sales negotiator kept everyone up to date with progress. The site foreman personally and Sales manager via the efficient on line Clixifix system, quickly and efficiently sorted any post move problems which were very few.
Quality of fittings and finish was excellent.
Overall, delighted with our new home and would happily recommend anyone to consider Kendrick Homes.

Buying process ok but as expected tried to put too much pressure and few threatening emails etc. After care is simply not acceptable. Snags from the inspection which was promised to be resolved in 2 weeks time before we moved in but haven't been looked at and fixed even after 9 months of living in the house. Build quality is quite poor for the money you pay for these houses. The person who deals with the clixifix and the inspection process is absolutely ridiculous. She's very good at closing the issues for no reason.....just bonkers. So buyers be aware. Sales person is good but be aware of what will happen after that. Very very slow in looking at issues and they don't bother to fix any of them. How long can they keep giving excuses due to the pandemic situation!