A no nonsense Website that is easy to navigate and order from. Delivery is as fast as anyone else. Products are excellent definitely in the top tier. Ordered the kids garden tools these are exact mi... Toon meer
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Lees wat reviewers zeggen
A fast response to my faulty watering can. Vouchers to cover buying a new watering can and postage given. Reordered, vouchers used and an additional £1.45 paid. Very happy with replacement thank yo... Toon meer
The agent I spoke with when wishing to return the watering can with ordering the wrong size did not explain the £5.00 charge clearly. I was advised it was for making an error when the charge was for... Toon meer
A replacement pair of new garden shears were made available and shipped to my home promptly and without quibble after providing images of the existing pair which were under guarantee. Hugely impress... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Kent & Stowe, we believe that exceptional garden tools can create extraordinary things. Our commitment to extraordinary design is evident in every product we create, ensuring that each tool performs brilliantly but is also a beautiful addition to your garden shed. Inspired by the timeless beauty and craftsmanship of British gardening heritage, our tools are designed to meet the needs of today’s gardeners while honouring the expertise of generations past. Each Kent & Stowe tool is crafted with precision, using superior materials to ensure durability, comfort, and performance. From hand-forged stainless steel spades to ergonomically designed secateurs our range of tools are thoughtfully created to make gardening a pleasure. We take pride in our commitment to sustainability and our dedication to supporting gardeners of all skill levels. With Kent & Stowe, you’ll find tools that are not just practical, but a joy to use. With the right tools, extraordinary things are possible.
Contactgegevens
Verenigd Koninkrijk
- 01480 443789
- customerservice@kentandstowe.com
- www.kentandstowe.com
4,5
Uitstekend
401 reviews
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Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review. We are so glad you are happy with the tools and their quick arrival.
Thanks,
The K&S Team
Great as described. Good quality
Great customer service , delivered on time. Packaging unusually flimsy for such a heavy item but did the job.
24 april 2026
Antwoord van Kent & Stowe
Hello,
We're happy to hear you received great service and timely delivery! We appreciate your feedback regarding the packaging and will certainly review it.
Thanks,
The K&S Team
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review. We are glad to hear that you are happy with the service provided.
Thanks,
The K&S Team
Good product
30 april 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are very happy to hear that you like our Carbon Steel Weeding Knife.
Thanks,
The K&S Team
Everything is great customer service…
Everything is great customer service and tools only the best for my husband
30 april 2026
Antwoord van Kent & Stowe
Hello,
We're happy to hear that you had a great experience with our customer service and tools! We appreciate you sharing your positive feedback with us.
Thanks,
The K&S Team
Promptness of response and sorting out…
Promptness of response and sorting out of a problem Well done
30 april 2026
Antwoord van Kent & Stowe
Hello,
We appreciate your positive feedback! We are so glad we could resolve the issue promptly and meet your needs. Thank you!
Thanks,
The K&S Team
Antwoord van Kent & Stowe
Hello,
We appreciate you sharing your positive experience with our products and service! We are so glad you are happy.
Thanks,
The K&S Team
Extremely good customer service.
Extremely good customer service.
Quick response to my query and very satisfactory resolution.
20 april 2026
Antwoord van Kent & Stowe
Hello,
We're happy to hear that you received excellent customer service!
We appreciate your feedback and are glad your query was resolved satisfactorily.
Thanks,
The K&S Team
Good reliable quality...does the job
28 april 2026
Antwoord van Kent & Stowe
Hello,
We're happy to hear that our product meets your needs with reliable quality. Thank you for your positive feedback; we really appreciate it.
Thanks,
The K&S Team
Good prompt response.
21 april 2026
Antwoord van Kent & Stowe
Hello,
Thank you for your lovely review. We’re delighted to hear you received a good, prompt response from our team.
We really appreciate you taking the time to share your feedback.
Thanks,
The K&S Team
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time for leave us a review. We really do appreciate your feedback.
Thanks,
The K&S Team
Great customer service
27 april 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review. We really do appreciate your feedback regarding our Customer Service team and will make sure this is passed on to them!
Thanks,
The K&S Team
The quality of the garden hose cannot…
The quality of the garden hose cannot be criticised.
It is the instruction leaflet to help users to assemble it which is confusing …..the print is not only too small, but does not make it clear how to assemble the three different connectors. I needed to get a technician to assist me . Martin SLIJPER.
26 april 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave your review. We’re really pleased to hear you’re happy with the quality of the garden hose and our service.
We’re sorry to hear that the instruction leaflet caused confusion during assembly, particularly around the connectors. We appreciate your feedback regarding the clarity and print size, and we will pass this on to our product team for review.
We’re glad that once assembled the product met your expectations, and thank you again for sharing your experience.
Thanks,
The K&S Team
We have never received our order and…
We have never received our order and Kent & Stowe have not even contact us! Total waste of time and I want my money back!!
24 april 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave your review. We’re very sorry to hear that your order has not arrived.
We can see that your order was dispatched on 24th April via Evri and tracking shows movement up to 27th April, after which there have been no further updates.
We are not always proactively notified by couriers when a parcel becomes delayed in transit, so we do rely on customers letting us know if there is an issue so we can investigate promptly. We also don’t currently have any record of contact from you regarding this order.
We will reach out to you directly to resolve this as quickly as possible
Thanks,
The K&S Team
I contacted customer service due to the…
I contacted customer service due to the base of my watering can being blown therefore it won’t stand up. I have purchased many tools from Kent & Stow previously and not had a problem but based on the quality of the watering can and the poor level of customer service I rate this company 1 star. No where does it mention the watering can only has a 13 month guarantee and more importantly I’m not sure which gardener expects to purchase a watering can annually. Very disappointing, needless to say I won’t he purchasing anymore tools
8 mei 2026
Review zonder uitnodiging
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review. I would like to start by apologising that you experienced an issue with your watering can, particularly as you have previously had positive experiences with our tools.
Regarding the warranty, unless otherwise stated, all of our products come with a 12-month manufacturer’s warranty. If a manufacturing fault arises within this period, we will of course arrange a replacement. Although your item falls outside of this timeframe, we do review cases individually and are always happy to consider goodwill solutions where appropriate.
We have already responded to your original email to request a few details so we can arrange a replacement for you. As soon as we receive the information requested, we will be happy to proceed.
We value feedback of all kinds and always aim to resolve genuine concerns as efficiently as possible.
Thanks,
The K&S Team
Items were exactly what I needed
Items were exactly what I needed.
Well packaged.
Great delivery.
Like Kent&Stowe tools.
24 april 2026
Antwoord van Kent & Stowe
Hello,
We're happy to hear that the items met your needs and were well-packaged. We appreciate your feedback regarding the great delivery and your satisfaction with Kent & Stowe tools.
Thanks,
The K&S Team
Garden rake Happy with service and product look…
Happy with service and product look forward to using it in autumn.
16 april 2026
Antwoord van Kent & Stowe
Hello,
We're happy to hear that you are pleased with our service and product. We appreciate your feedback and hope you enjoy using it!
Thanks,
The K&S Team
Stainless steel blade snapped
Sadly, within the first week of using it, the lower blade snapped off the stainless steel.
Had been using it to edge grass and the front of the house, and unfortunately snapped off at the lower base.
30 april 2026
Review zonder uitnodiging
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're very sorry to hear that the blade broke so soon after you began using it.
Please can I ask that you contact our customer care team at customerservice@kentandstowe.com with this information along with images of your tool and we will happily resolve this for you.
Thanks,
The K&S Team
Antwoord van Kent & Stowe
Hello,
We're happy to hear that you had a great experience with our company and tools! Thank you for your positive feedback and for choosing us.
Thanks,
The K&S Team
Antwoord van Kent & Stowe
Hello,
Thank you for your lovely review. We’re delighted to hear you’re so pleased with your Stainless Steel Digging Fork and that you value its quality build.
We really appreciate you taking the time to share your feedback.
Thanks,
The K&S Team
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