A fast response to my faulty watering can. Vouchers to cover buying a new watering can and postage given. Reordered, vouchers used and an additional £1.45 paid. Very happy with replacement thank yo... Toon meer
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Lees wat reviewers zeggen
Kent a d stow garden tools are the very best in my view. The build quilty is outstanding long lasting and a pleasure to work with. I only buy kent stow gardening tools no other. Rsnd comes close.... Toon meer
The agent I spoke with when wishing to return the watering can with ordering the wrong size did not explain the £5.00 charge clearly. I was advised it was for making an error when the charge was for... Toon meer
K&S Customer Service would get five stars. However, the company is let down by its choice of Evri as its delivery service, hence the overall three stars. However the initial delivery, "mislaid" by Evr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Kent & Stowe, we believe that exceptional garden tools can create extraordinary things. Our commitment to extraordinary design is evident in every product we create, ensuring that each tool performs brilliantly but is also a beautiful addition to your garden shed. Inspired by the timeless beauty and craftsmanship of British gardening heritage, our tools are designed to meet the needs of today’s gardeners while honouring the expertise of generations past. Each Kent & Stowe tool is crafted with precision, using superior materials to ensure durability, comfort, and performance. From hand-forged stainless steel spades to ergonomically designed secateurs our range of tools are thoughtfully created to make gardening a pleasure. We take pride in our commitment to sustainability and our dedication to supporting gardeners of all skill levels. With Kent & Stowe, you’ll find tools that are not just practical, but a joy to use. With the right tools, extraordinary things are possible.
Contactgegevens
Verenigd Koninkrijk
- 01480 443789
- customerservice@kentandstowe.com
- www.kentandstowe.com
4,5
Uitstekend
395 reviews
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A fast response to my faulty watering…
A fast response to my faulty watering can. Vouchers to cover buying a new watering can and postage given. Reordered, vouchers used and an additional £1.45 paid. Very happy with replacement thank you. Having worked in customer services myself, the extra money I paid was fine, but meant you got 4 stars and not 5.
31 juli 2026
Customer service was outstanding when I…
Customer service was outstanding when I had a problem with there product. Wish all organisations ran there customer service like them
30 juli 2026
Traditional Watering Can
Traditional Watering Can. Great quality. Looks good in the garden. Delivered promptly
23 juli 2026
Kent a d stow garden tools are the very…
Kent a d stow garden tools are the very best in my view. The build quilty is outstanding long lasting and a pleasure to work with. I only buy kent stow gardening tools no other. Rsnd comes close. And yes not sponsored by them if you long lasting quilty garden tools buy them you won't be disappointed highly recommended them with good guarantee which they themselfs no there good quilty
13 augustus 2026
Review zonder uitnodiging
A One Stop Shop for all Gardening Equipment
The agent I spoke with when wishing to return the watering can with ordering the wrong size did not explain the £5.00 charge clearly. I was advised it was for making an error when the charge was for the return postage. However, the representative I spoke with yesterday 11 August 2026 concerning the refund was very helpful in organising the refund.
Thank you
30 juli 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Let down by delivery agent
K&S Customer Service would get five stars. However, the company is let down by its choice of Evri as its delivery service, hence the overall three stars. However the initial delivery, "mislaid" by Evri was promptly replaced and is of excellent quality.
29 juli 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We truly appreciate your kind words about our customer service and the quality of our product.
We understand your frustration regarding the delivery experience with Evri, and we are actively looking into ways to improve our delivery partnerships to prevent such issues in the future. We are glad we could promptly resolve the initial delivery problem for you.
Thanks,
The K&S Team
Faulty spade
Excellent company to deal with. Great quality products Faulty spade was replaced without quibble. My only issue was difficulty in uploading photos to support my case. Once that was resolved my replacement was dispatched immediately
15 juli 2026
Review zonder uitnodiging
Antwoord van Kent & Stowe
Hello,
We are so pleased to hear you had a positive experience with our products and service. We appreciate you highlighting the ease of the replacement process once the photo upload issue was resolved.
Thank you for your valuable feedback!
Thanks,
The K&S Team
I'm very pleased with the secateurs.
The ordering,and delivery was excellent. I started to use them immediately and they've been in use very successfully every day since. They're very comfortable to work with and cut well. I'm very pleased with both.
24 juli 2026
Antwoord van Kent & Stowe
Hello,
Thank you for your wonderful review! We are so pleased to hear that your recent order and delivery experience was excellent. It's fantastic that you're enjoying using them daily and find them comfortable and effective.
Thanks,
The K&S Team
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you received good service and appreciate you choosing Kent & Stowe. Your feedback means a great deal to the team, and we hope you continue to enjoy our products.
The,
The K&S Team
Excellent customer service
14 juli 2026
Antwoord van Kent & Stowe
Hello,
Thank you for your 5-star review.
We are delighted to hear that you received excellent customer service. Providing helpful advice and support is something we take great pride in, so it is wonderful to know that your experience reflected this.
Thank you for choosing Kent & Stowe. We hope you continue to enjoy our products for many years to come.
Thanks,
The K&S Team
Antwoord van Kent & Stowe
Hello,
We're so happy to hear you had such a positive experience with our customer service and prompt delivery. Thank you for your wonderful feedback!
Thanks,
The K&S Team
Very good replacement product for one…
Very good replacement product for one that broke.
20 juli 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave such a positive review. We're so glad to hear that our replacement product met your expectations and served as a great substitute for the broken one.
Thanks,
The K&S Team
Great customer service after I made a…
Great customer service after I made a claim using their 15 year guarantee after the wooden shaft snapped whilst using it correctly to aerate a historically poor grass growing area of my lawn which has a hard clay like substrata. No fuss, no quibble with a replacement sent.
21 juli 2026
Antwoord van Kent & Stowe
Hello,
Thank you for sharing your positive experience with us!
We're delighted to hear that our 15-year guarantee provided the peace of mind you deserve and that we could swiftly resolve the issue with a replacement. It's great to know our customer service met your expectations.
Thanks,
The K&S Team
Thank you Kent & Stowe
A replacement pair of new garden shears were made available and shipped to my home promptly and without quibble after providing images of the existing pair which were under guarantee.
Hugely impressed with Kent & Stowes customer car team and will buy their products in future.
A big "thank you," Richard
20 juli 2026
Antwoord van Kent & Stowe
Hello,
We are so pleased to hear that our team was able to assist you promptly with a replacement for your garden shears.
It's wonderful to know that you were impressed with our customer care and that you plan to purchase our products again in the future. We truly appreciate your kind words and your continued support.
Thanks,
The K&S Team
A good buy
I purchased a Kent and Stowe hose spray gun, very impressed with it. I purchased it from Screwfix. I have Osteoarthritis in my hands and it is much easier to use than the plastic ones. And it has a 5 year guarantee.
1 augustus 2026
Review zonder uitnodiging
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so happy to hear our Kent and Stowe hose spray gun is making gardening easier for you, especially with your osteoarthritis. We appreciate you sharing your positive experience with us!
Thanks,
The K&S Team
Antwoord van Kent & Stowe
Hello,
We are so happy to hear you enjoyed our fast delivery and service! Thank you for your wonderful feedback.
Thanks,
The K&S Team
Antwoord van Kent & Stowe
Hello,
Thank you for your wonderful review! We are so pleased to hear that you are happy with the quality and appearance of our product, and that it arrived quickly.
Thanks,
The K&S Team
Garden scissors just what I wanted
Garden scissors just what I wanted. Product is hard to find in shops so was pleased to find them online from Kent and Stowe. Order arrived promptly.
21 juli 2026
Antwoord van Kent & Stowe
Hello,
We're so happy to hear that our garden scissors were just what you were looking for and that they arrived promptly! We appreciate your kind words.
Thanks,
The K&S Team
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