A fast response to my faulty watering can. Vouchers to cover buying a new watering can and postage given. Reordered, vouchers used and an additional £1.45 paid. Very happy with replacement thank yo... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Kent a d stow garden tools are the very best in my view. The build quilty is outstanding long lasting and a pleasure to work with. I only buy kent stow gardening tools no other. Rsnd comes close.... Toon meer
The agent I spoke with when wishing to return the watering can with ordering the wrong size did not explain the £5.00 charge clearly. I was advised it was for making an error when the charge was for... Toon meer
K&S Customer Service would get five stars. However, the company is let down by its choice of Evri as its delivery service, hence the overall three stars. However the initial delivery, "mislaid" by Evr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Kent & Stowe, we believe that exceptional garden tools can create extraordinary things. Our commitment to extraordinary design is evident in every product we create, ensuring that each tool performs brilliantly but is also a beautiful addition to your garden shed. Inspired by the timeless beauty and craftsmanship of British gardening heritage, our tools are designed to meet the needs of today’s gardeners while honouring the expertise of generations past. Each Kent & Stowe tool is crafted with precision, using superior materials to ensure durability, comfort, and performance. From hand-forged stainless steel spades to ergonomically designed secateurs our range of tools are thoughtfully created to make gardening a pleasure. We take pride in our commitment to sustainability and our dedication to supporting gardeners of all skill levels. With Kent & Stowe, you’ll find tools that are not just practical, but a joy to use. With the right tools, extraordinary things are possible.
Contactgegevens
Verenigd Koninkrijk
- 01480 443789
- customerservice@kentandstowe.com
- www.kentandstowe.com
4,5
Uitstekend
395 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Kent & Stowe
Hello,
We are so glad you are happy with the product! We understand your frustration regarding the delivery speed and are always working to improve our services.
Thanks,
The K&S Team
First Class Kent & Stowe
I love the digging spade but it split and after contacting Kent & Stowe I had a very positive experience and a replacement arrived within 48 hours. I was given gift vouchers for the cost and postage and these worked first time with dispatch being rapid.
An amazing customer service and this company is first class
I love the spade as it is do sharp
20 juli 2026
Antwoord van Kent & Stowe
Hello,
We are delighted to hear about your positive experience with our customer service and the swift resolution of your spade issue.
It's wonderful to know that you are enjoying the sharpness of your spade. We truly appreciate your kind words and your continued support. Thank you for sharing your feedback.
Thanks,
The K&S Team
Very quick to arrive through post.
13 juli 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're pleased to hear your item arrived quickly. We appreciate your feedback.
Thanks,
The K&S Team
Really good customer service after my…
Really good customer service after my garden fork broke. No fuss, just sorted it.
16 juli 2026
Antwoord van Kent & Stowe
Hello,
Thank you for your wonderful feedback! We're so pleased to hear that our customer service team was able to assist you efficiently when your garden fork broke. We appreciate you sharing your positive experience.
Thanks,
The K&S Team
Good service
17 juli 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you received good service and appreciate you choosing Kent & Stowe. Your feedback means a great deal to the team, and we hope you continue to enjoy our products.
The,
The K&S Team
Received what I ordered good quality
8 juli 2026
Antwoord van Kent & Stowe
Hello,
We're so glad to hear that you received exactly what you ordered and are happy with the quality! Thank you for sharing your positive experience.
Thanks,
The K&S Team
Avoid
I was gifted a Kent and Stowe galvanised steel watering can 2 years ago.
Despite being marketed as durable outdoor/garden-grade steel, it has rusted through on the inside and is now rusting on the outside too, after just 2 years of light, normal use. It’s been stored in the shed when not in use and only ever filled with tap water, so there’s no excuse for this level of corrosion. When I raised this with Kent and Stowe, their response was to offer 10% off a future purchase, hardly adequate given the product failed to last. For a “galvanised steel” item, marketed on its durability, this is poor quality and poor customer service.
I would not recommend this product or buy from this brand again.
30 juli 2026
Review zonder uitnodiging
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave a review.
We're sorry to hear of your disappointment with your Kent & Stowe watering can.
We appreciate that you would expect a watering can to provide reliable service for longer than two years, and we understand your frustration after experiencing corrosion and leakage.
Following your contact with our customer service team, we reviewed the information and photographs provided and explained that, while galvanised steel is designed to help resist corrosion, it is not completely immune to rusting over time and under certain storage and usage conditions. As the watering can was over two years old, it was also outside the period covered by the manufacturer's warranty.
Although we were unable to offer a replacement in this instance, we did offer a goodwill discount towards a future purchase as a gesture of goodwill.
We are sorry that this outcome did not meet your expectations and appreciate you taking the time to share your feedback. Customer comments are important to us and are used to help inform our ongoing product reviews.
Thanks,
The K&S Team
Extremely helpful customer service…
Extremely helpful customer service staff and excellent products
13 juli 2026
Antwoord van Kent & Stowe
Hello,
Thank you for your fantastic review! We are so pleased to hear that you had a great experience with our customer service staff and are happy with our products. We truly appreciate your feedback.
Thanks,
The K&S Team
A good example of great customer service
Swift answering of my phone call, commiserations on my spade breakage and swift enactment of the guarantee / replacement policy. I couldn't have asked for better service, thank you K&S!
15 juli 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so happy to hear that our team was able to assist you quickly and efficiently with your spade replacement. Your kind words mean a lot to us!
Thanks,
The K&S Team
Gardening Gloves
Absolutely over the moon with these gardening gloves.Its the first time ive ever found such and comfortable pair of gloves , so they come with a high recommendation.Thankyou
15 juli 2026
Antwoord van Kent & Stowe
Hello,
We are absolutely delighted to hear how much you love our gardening gloves! Finding a comfortable pair can make all the difference, and we're so pleased they've exceeded your expectations. Thank you for your wonderful recommendation; it truly means a lot to us.
Thanks,
The K&S Team
Very receptive to my gardening fork…
Very receptive to my gardening fork issue, and offered a very satisfactory solution. A trustworthy company.
7 juli 2026
Antwoord van Kent & Stowe
Hello,
We're so glad we could help with your gardening fork and provide a satisfactory solution. We appreciate your kind words and trust!
Thanks,
The K&S Team
Antwoord van Kent & Stowe
Hello,
We are so happy to hear you enjoyed our service and the quality of our products. We appreciate your kind words!
Thanks,
The K&S Team
Exactly the tool I needed to cut back…
Exactly the tool I needed to cut back the climbing roses. The box was smaller than I expected but the pruner was the right length and weight for me with it's obvious robustness.
6 juli 2026
Antwoord van Kent & Stowe
Hello,
We're so glad to hear our pruner was the perfect tool for your climbing roses! We appreciate your positive feedback on its length, weight, and robustness. Thank you for sharing your experience.
Thanks,
The K&S Team
Garden Fork Replacement
My garden fork was replaced FoC under guarantee, however when the fork arrived it was the wrong size. I emailed asking what was the best course of action to resolve this but unfortunately still outstanding a response
Kind Regards
Alistair
9 juli 2026
Antwoord van Kent & Stowe
Hi Alistair,
Thank you for your review.
We're sorry to hear that you were disappointed following your guarantee claim.
Having reviewed your case, we can see that we responded directly under ticket #449977 to explain the situation and the options available. The voucher issued was intended to cover the cost of the like-for-like replacement fork originally identified during the claim process. The item subsequently ordered differs from the original product, which is why the dimensions were not as expected.
We've provided details of how we can help resolve this and would be happy to assist further should you wish to proceed.
Kind regards,
The K&S Team
Dealt very efficiently with my problem…
Dealt very efficiently with my problem and solved it!
3 juli 2026
Antwoord van Kent & Stowe
Hello,
We're truly happy we could efficiently resolve your problem. Thank you for your kind words!
Thanks,
The K&S Team
Was disappointed that the spade shaft…
Was disappointed that the spade shaft broke but absolutely delighted by the service and replacement. Quality wins. Thank you.
10 juli 2026
Antwoord van Kent & Stowe
Hello,
We are truly grateful for your kind words and appreciate you highlighting our service. We're glad we could resolve the issue with the spade shaft to your satisfaction. Your feedback on our quality is very encouraging.
Thanks,
The K&S Team
Antwoord van Kent & Stowe
Thank you so much for your wonderful 5-star review! We are absolutely delighted to hear that you were pleased with both our swift delivery and the quality of our products.
Thanks,
The K&S Team
Beautiful, quality product
When the product finally arrived I was delighted with the quality. Just what I’d wanted. There was an issue with delivery which is not surprising as it was EVRI which I have found to be unreliable in the past. In contacting the company they were very helpful. If it had arrived on time it would have been 5 stars. It lost a star due to EVRI
8 juli 2026
Antwoord van Kent & Stowe
Hello,
We're so pleased to hear you're delighted with the quality of your product! We understand your frustration regarding the delivery experience and appreciate you acknowledging our team's helpfulness when you contacted us. We are always working to improve our delivery processes.
Thanks,
The K&S Team
Good quality products at reasonable…
Good quality products at reasonable prices
Though I wish they didn’t use Ervi as their courier as they are unreliable
8 juli 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're glad you appreciate our product quality and pricing. We understand your concerns about courier reliability and are actively reviewing our delivery partners to improve our service.
Thanks,
The K&S Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.