A fast response to my faulty watering can. Vouchers to cover buying a new watering can and postage given. Reordered, vouchers used and an additional £1.45 paid. Very happy with replacement thank yo... Toon meer
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Lees wat reviewers zeggen
Kent a d stow garden tools are the very best in my view. The build quilty is outstanding long lasting and a pleasure to work with. I only buy kent stow gardening tools no other. Rsnd comes close.... Toon meer
The agent I spoke with when wishing to return the watering can with ordering the wrong size did not explain the £5.00 charge clearly. I was advised it was for making an error when the charge was for... Toon meer
K&S Customer Service would get five stars. However, the company is let down by its choice of Evri as its delivery service, hence the overall three stars. However the initial delivery, "mislaid" by Evr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Kent & Stowe, we believe that exceptional garden tools can create extraordinary things. Our commitment to extraordinary design is evident in every product we create, ensuring that each tool performs brilliantly but is also a beautiful addition to your garden shed. Inspired by the timeless beauty and craftsmanship of British gardening heritage, our tools are designed to meet the needs of today’s gardeners while honouring the expertise of generations past. Each Kent & Stowe tool is crafted with precision, using superior materials to ensure durability, comfort, and performance. From hand-forged stainless steel spades to ergonomically designed secateurs our range of tools are thoughtfully created to make gardening a pleasure. We take pride in our commitment to sustainability and our dedication to supporting gardeners of all skill levels. With Kent & Stowe, you’ll find tools that are not just practical, but a joy to use. With the right tools, extraordinary things are possible.
Contactgegevens
Verenigd Koninkrijk
- 01480 443789
- customerservice@kentandstowe.com
- www.kentandstowe.com
4,5
Uitstekend
395 reviews
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Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased to hear about your excellent customer service experience. We truly appreciate your kind words!
Thanks,
The K&S Team
Great product
Great product. Well made, handle doesn’t look like it will fall off anytime soon
8 juli 2026
Antwoord van Kent & Stowe
Hello,
Thank you for your fantastic review.
We are delighted to hear that you are pleased with your 9L Forest Green Metal Watering Can. Quality and durability are at the heart of the Kent & Stowe range, so it's especially rewarding to hear that the construction and handle have given you confidence that it will stand up to regular use in the garden.
We really appreciate you taking the time to share your feedback and hope your watering can provides many years of reliable service.
Thank you for choosing Kent & Stowe.
Thanks,
The K&S Team
Quality product
Easy and straight forward to order.Hosereel is sturdy ,connectors and spraygun are of excellent quality. Swift delivery . Very pleased .
8 juli 2026
Antwoord van Kent & Stowe
Hello,
Thank you for your fantastic review.
We are delighted to hear that you found the ordering process straightforward and that you are pleased with the quality of your Metal Hose Reel Set. It's especially great to hear your feedback on the reel, connectors and spray gun, as these are all designed to provide reliable performance season after season.
We're also pleased that your order arrived promptly and that the product has met your expectations.
Thank you for choosing Kent & Stowe and for taking the time to share your experience.
Thanks,
The K&S Team
I posted about a damaged watering can…
I posted about a damaged watering can and hadn’t heard anything just an automated response.So I posted a one star review. An hour later I received an email confirming a replacement was being sent . I take it all back ! Thank You Kent and Stowe !
21 juli 2026
Review zonder uitnodiging
Antwoord van Kent & Stowe
Hello,
Thank you for updating your review.
We are very sorry that your original email was overlooked, but we're pleased we were able to resolve the issue and arrange a replacement for you as quickly as possible once it was identified.
We really appreciate you taking the time to come back and share your updated experience, and we're grateful for your patience and understanding.
We hope you enjoy using your new watering can.
Thanks,
The K&S Team
K&S live up to their reputation
K&S have a great reputation and fully deserve it. My most recent experience was a claim under a guarantee. They were transparent, asked the right questions and responded when full situation was known. They provide excellent customer service and have top quality products.
8 juli 2026
Antwoord van Kent & Stowe
Hello,
We are so pleased to hear about your positive experience with us, especially regarding your recent guarantee claim. We truly appreciate you recognising our transparency and the quality of our products and service. Thank you for your wonderful feedback!
Thanks,
The K&S Team
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave your review.
We're sorry to hear that the Long Handled Weeding Knife did not meet your expectations. This tool is designed specifically for removing weeds from narrow gaps, such as between paving slabs, and for reaching deep enough to remove roots from tap-rooted weeds.
As we are keen to understand where our products may not be meeting customers' needs, we would be interested to hear more about the task you were using the tool for and what you felt it was unable to achieve.
We understand you have previously spoken with our Customer Service Team regarding a return. If the tool remains unused and is in its original packaging, you are still within the returns period and may return it to us for a refund. As advised, we do not currently offer a collection service, so the return would need to be arranged directly with a courier of your choice. Once received and inspected, we would be happy to process the refund.
If you would like to discuss this further, please contact our Customer Service Team who will be happy to assist.
Thanks,
The K&S Team
Antwoord van Kent & Stowe
Hello,
We're so happy to hear you're pleased with the quality and received prompt service. We appreciate your positive feedback!
Thanks,
The K&S Team
Lawn shears replacement
I have just received a replacement set of lawn shears from Kent & Stowe- thank you.
The original set were faulty but swiftly replaced by Kent & Stowe. I am pleased to report the new pair work wonderfully.
6 juli 2026
Antwoord van Kent & Stowe
Hello,
We are so pleased to hear that your replacement lawn shears are working wonderfully!
We always aim for complete customer satisfaction, and we appreciate you letting us know about your positive experience with our swift replacement process. Thank you for your kind feedback.
Thanks,
The K&S Team
Beautifully crafted hoes
Received our order of beautifully crafted Kent & Stowe Stainless Steel Long Handled Dutch Hoe & Stainless Steel Oscillating Hoe. Both items do a great job but especially the oscillating hoe as no weed will escape!
29 juni 2026
Antwoord van Kent & Stowe
Hello,
We're so happy to hear you're enjoying your Kent & Stowe hoes!
It's wonderful to know they're doing a great job, especially the oscillating hoe for tackling those weeds. We appreciate your positive feedback.
Thanks,
The K&S Team
Antwoord van Kent & Stowe
Hello,
Thank you for your wonderful review! We're so happy to hear you love our products and that they arrived well-packaged. We appreciate you recognizing the great quality of our garden tools.
Thanks,
The K&S Team
Antwoord van Kent & Stowe
Hello,
We're so glad you enjoyed our product and fast delivery! Thank you for your kind words.
Thanks,
The K&S Team
Antwoord van Kent & Stowe
Hello,
We truly appreciate you taking the time to share your positive experience. It's wonderful to hear that you were pleased with both our service and the quality of our products. Thank you for your kind words!
Thanks,
The K&S Team
Quality product and company…
Delivery delay quickly resolved and gloves are excellent quality
6 juli 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're delighted to hear that the delivery issue was quickly resolved and that you are pleased with the excellent quality of the gloves. We appreciate you sharing your positive experience with us.
Thanks,
The K&S Team
Well designed garden tools
My order was delivered very promptly.
The garden tools were all very well made & perfect for the jobs they were designed for. I particularly liked the adjustable shears which enable one hand working.
Very sharp. Makes light work of trimming shrubs.
3 juli 2026
Antwoord van Kent & Stowe
Hello,
We are so pleased to hear that your order arrived promptly and that our garden tools are perfect for your needs!
We are especially glad you appreciate the adjustable shears and their sharpness for trimming shrubs. Thank you for your wonderful feedback!
Thanks,
The K&S Team
Excellent hand tools
Excellent company, lovely high quality tools. I bought both adult and child size hand tools. I particularly love that the kids tool sets are of the same high quality as the adult ones - excellent value for money when you have a preschooler who helps in the garden almost every day. My only complaint is that I just wish you had a delivery option other than Evri! I'm happy to pay extra to have my parcels delivered by a more reputable courier.
29 juni 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so happy to hear that you and your preschooler are enjoying our high-quality tools! It's wonderful to know they're getting so much use in the garden. We truly appreciate your positive feedback on the value for money.
We also understand your concerns regarding our delivery options. We are actively reviewing our courier partnerships to ensure we provide the best possible service for all our customers. Your feedback is incredibly valuable as we consider future improvements to our shipping choices. Thank you for sharing your experience with us.
Thanks,
The K&S Team
Prompt delivery of my order
Prompt delivery of my order. Shears look good though I have yet to use them.
29 juni 2026
Antwoord van Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're glad to hear your order arrived promptly and that the shears look great! We hope they serve you well.
Thanks,
The K&S Team
I bought a galvanised steel watering…
I bought a galvanised steel watering can that comes with a five year guarantee as a present for my partner. After two years the base has hole in it through rust after contacting the customer service department I was told because I use a water butt with rain water the guarantee is not offered. Very disappointed given the price of the watering can.
15 juli 2026
Review zonder uitnodiging
Antwoord van Kent & Stowe
Hello,
We're sorry to hear you were disappointed with your Kent & Stowe Watering Can.
After reviewing the information and photographs provided, we found the corrosion visible was consistent with deterioration that can occur over time in galvanised steel products during normal use, rather than a manufacturing fault.
We would also like to clarify that this watering can is not supplied with a 5-year guarantee. Manufacturing faults are covered by a standard 12 month manufacturer's warranty, however the watering can was over two years old at the time of claim.
During our correspondence, we provided information about factors that can contribute to corrosion in galvanised steel, including prolonged exposure to moisture and the use of collected rainwater. This information was intended to explain the assessment of the product and was not the reason the claim was declined.
We appreciate this was not the outcome you were hoping for and are sorry for the disappointment caused.
Thanks,
The K&S Team
Excellent product and helpful customer…
Excellent product and helpful customer service staff
3 juli 2026
Antwoord van Kent & Stowe
Hello,
Thank you for your wonderful review! We are so pleased to hear that you are happy with our product and that our customer service team was helpful. We truly appreciate your kind words.
Thanks,
The K&S Team
Antwoord van Kent & Stowe
Hello,
We're so happy to hear you appreciate the product's lightweight design, strength, and style. Thank you for your wonderful feedback!
Thanks,
The K&S Team
Antwoord van Kent & Stowe
Hello,
We're so glad to hear that our tools met your expectations for fair pricing and quick delivery. Thank you for your positive feedback!
Thanks,
The K&S Team
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