Key Travel is a very good organization. The Canadian Professional who took my call worked on different scenarios and was very helpful indeed. Thank you.
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Lees wat reviewers zeggen
Easy website and lots of chances for flights. Hotel options could be more organised according to available ones. Also train ticket options in Europe are limited. The Keytravel team is very helpful alw... Toon meer
Bedrijf heeft geantwoord
the customer service rep could have soooooo easily have taken on a sarcastic tone as the mistake was at my end! She didn't, she simply walked me through reflective review of the process, like what ef... Toon meer
Bedrijf heeft geantwoord
My recent experience with Key Travel was fantastic. Rhys Quinn was so supportive and kind on the whatsapp emergency line and afterwards via email, helping me every step of the way to rearrange my book... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 1980, Key Travel by Trip.Biz is the world’s leading travel management company exclusively focused on the unique travel needs of mission-driven organisations. We specialise in supporting organisations where mission, purpose and social impact are central to their objectives, including academic, humanitarian, faith-based, charity, NGO, and other purpose-led organisations. Operating across the UK, Europe, Canada and Africa, Key Travel has a long-standing heritage in serving the not-for-profit sector and was the first travel management company to launch specialist air fares for this market. Key Travel helps organisations reduce the cost, complexity, risk and carbon impact of travel, enabling them to focus more of their resources on delivering their mission.
Contactgegevens
9th Floor St James Building, 61-95 Oxford Street, M1 6EJ, Manchester, Verenigd Koninkrijk
- hello@keytravel.com
- www.keytravel.com
4,6
Uitstekend
885 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Key Travel helped me arrange travel…
Key Travel helped me arrange travel efficiently, and the booking process was straightforward. The team was professional and responsive, providing support whenever needed. The travel options were suitable for our organization's requirements, and overall I had a positive experience using their services.
13 augustus 2026
Antwoord van Key Travel
Hi Ismail, thank you for sharing such detailed feedback on your recent booking experience. We were pleased to read about your positive experience and look forward to supporting your next booking.
Antwoord van Key Travel
Thank you for your review Calum, we are pleased to hear that you enjoyed using our booking website.
Seamless response to requests
Seamless response to requests. Satisfactory service delivery.
12 augustus 2026
Antwoord van Key Travel
Hello Tolulope, thank for sharing your feedback on how you found our support of your booking. We appreciate you taking the time to do this.
Very helpful
11 augustus 2026
Antwoord van Key Travel
Hi Zuzana, we appreciate you sharing this feedback. We love to hear how helpful the team have been!
Antwoord van Key Travel
Great to hear about your experience Catherine. Thanks for sharing how quick and helpful the team were in assisting you.
Antwoord van Key Travel
Hi Bhim, thanks for sharing your experience with our reservations agents, we appreciate you taking time to leave us a review.
Timely response
7 augustus 2026
Antwoord van Key Travel
Hi Rosa, we appreciate you sharing your experience with us and are pleased to hear how timely you found our responses.
Flight booking via KT Online
A couple of issues initially (KT Online account had been deactivated, presumably because it had been a while since I booked travel, and it took until the evening to get a reply to my subsequent email request for quotes). However, the reply to my email was helpful and friendly and, once back on KT Online, it was very easy to find airfares and book flights. Also, I used the chat option to find out why one airline that operated that route wasn't showing and the reason was explained by an agent swiftly and clearly.
1 augustus 2026
Antwoord van Key Travel
Hi Lynn, thank you for your thoughtful review and for sharing such detailed feedback. We are sorry that you experienced some initial issues with your account access and the time taken to receive a response to your quote request. As you suspected, we do deactivate dormant accounts for security purposes.
We are pleased to hear though that, once resolved, you found KT Online easy to use and that our team was able to explain the airline availability clearly and promptly through chat. We really appreciate your patience and are glad the overall experience was a positive one.
Very prompt response and feedback.
31 juli 2026
Antwoord van Key Travel
Hi Jonah, thank you for your review. We are delighted to hear that you received a prompt response and helpful feedback. We really appreciate you taking the time to share your experience.
Good service
Good service. Sometimes website a bit challenging but a very good company.
3 augustus 2026
Antwoord van Key Travel
Thank you for your five-star review and your kind comments Ronald. We are pleased to hear that you have had a positive experience with Key Travel. We also appreciate your feedback about the website and will make sure it is shared with the relevant team.
Easy to use
Easy to use, reliable. And the people involved are helpful if there are specific issues to overcome.
29 juli 2026
Antwoord van Key Travel
Hi Billy, thank you for leaving us your feedback . It is great to know that you found our booking tool easy to use and when you needed some additional support you found our team helpful.
Antwoord van Key Travel
What a lovely review to read! Thank you Camila.
The service is quick and timely…
The service is quick and timely delivered for my request.
24 juli 2026
Antwoord van Key Travel
So pleased we were able to support your request in the quick and timely manor you described Alemayehu. Thank you for sharing your feedback.
Antwoord van Key Travel
Thank you for sharing your feedback Cameron. Great to hear how Tamera was able to support you. We'll be sure to let her manager know!
Anita Vu and Erin were prompt
Anita Vu and Erin were prompt. Anita was patient and super helpful as always
23 juli 2026
Antwoord van Key Travel
Thanks for leaving this review Sam, we'll be sure to let Anita and Erin's manager know about the positive experience you had and we are pleased they were both able to help you get everything sorted.
Antwoord van Key Travel
We appreciate the review Renfei. Thank you for sharing your experience.
Very timely responded
15 juli 2026
Antwoord van Key Travel
Hi Gunawardena, we are happy to hear about your experience and how our team were able to support. Thank you for leaving us your review.
It took several iteration but got done…
It took several iteration but got done in timely fashion.
18 juli 2026
Antwoord van Key Travel
Hello Vahe, thank you for your review. We are pleased we were able to get everything resolved within a timely manner, although we appreciate it took a few iterations to reach the right outcome. Your feedback is valuable and will help us continue improving the experience for our customers.
Antwoord van Key Travel
Great to hear how we were able to assist you LC, thanks for providing a review!
excellent customer service - incontext help
the customer service rep could have soooooo easily have taken on a sarcastic tone as the mistake was at my end! She didn't, she simply walked me through reflective review of the process, like what effective teachers do with kids. It enabled me to identify my mistake, own it, and move on!
really important for a pompous, mid career professional like myself!
7 juli 2026
Antwoord van Key Travel
Thank you for such a brilliant review. We are so pleased our colleague was able to help you work through the issue with patience, kindness and absolutely no sarcasm involved!
We all make mistakes, and it is great to hear that you felt supported to identify the problem, own it and move on. We will make sure your lovely feedback is shared with the team.
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