Easy website and lots of chances for flights. Hotel options could be more organised according to available ones. Also train ticket options in Europe are limited. The Keytravel team is very helpful alw... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
the customer service rep could have soooooo easily have taken on a sarcastic tone as the mistake was at my end! She didn't, she simply walked me through reflective review of the process, like what ef... Toon meer
Bedrijf heeft geantwoord
Key Travel is a very good organization. The Canadian Professional who took my call worked on different scenarios and was very helpful indeed. Thank you.
Bedrijf heeft geantwoord
My recent experience with Key Travel was fantastic. Rhys Quinn was so supportive and kind on the whatsapp emergency line and afterwards via email, helping me every step of the way to rearrange my book... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 1980, Key Travel by Trip.Biz is the world’s leading travel management company exclusively focused on the unique travel needs of mission-driven organisations. We specialise in supporting organisations where mission, purpose and social impact are central to their objectives, including academic, humanitarian, faith-based, charity, NGO, and other purpose-led organisations. Operating across the UK, Europe, Canada and Africa, Key Travel has a long-standing heritage in serving the not-for-profit sector and was the first travel management company to launch specialist air fares for this market. Key Travel helps organisations reduce the cost, complexity, risk and carbon impact of travel, enabling them to focus more of their resources on delivering their mission.
Contactgegevens
9th Floor St James Building, 61-95 Oxford Street, M1 6EJ, Manchester, Verenigd Koninkrijk
- hello@keytravel.com
- www.keytravel.com
4,6
Uitstekend
886 reviews
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Antwoord van Key Travel
We appreciate you sharing that you found our service to be friendly and professional. We look forward to supporting your need booking with us Robert.
Alejandro was fantastic!
31 januari 2026
Antwoord van Key Travel
Thanks for sharing this Antonio. We'll be sure to inform both Alejandro and their manager.
I am forced to use this organisation…
I am forced to use this organisation for booking accommodation via work trips. Regardless of the price of the medium to budget room I book it's it's worst room in the hotel, usually the accessible room. The ladt one had no heating. Current one smells of smoke and only has a single bed. On top of this I could have booked this cheaper going direct with the hotel . This organisation seems to have made a bargain with chain hotels to give the worst rooms at a higher price.
27 januari 2026
Review zonder uitnodiging
Antwoord van Key Travel
Hello Jen, thank you for taking the time to share your experience. I am very sorry to hear about the issues you have encountered during your stays.
We would like to reassure you that rooms are not intentionally allocated as “worst available” or lower quality. Accommodation content is provided via established global accommodation partners, and room types, such as bed type or accessibility features, are displayed at the point of booking. The hotel is responsible for allocating a specific room within the category booked, and unfortunately this can sometimes result in outcomes that do not meet expectations.
Issues such as lack of heating, strong smells, or an incorrect room setup are not acceptable. In the first instance, we always recommend raising these directly with the hotel, as they are best placed to resolve room-specific problems quickly. If this does not resolve the issue, our team is available to step in and support you while you are on site, including liaising with the hotel on your behalf.
Regarding pricing, rates can differ from those shown on hotel websites due to availability, demand, or the inclusion of corporate or managed travel terms. However, we absolutely understand how frustrating it feels to see a lower price elsewhere, and this is something we take seriously.
We also actively feed back concerns about hotel quality and guest experience to our accommodation partners. Where standards are consistently not met, properties can be reviewed or removed from search results.
We would appreciate the opportunity to look into your bookings in more detail. Trustpilot will contact you directly to request your booking reference and email address so we can investigate fully and follow up with you.
Thank you again for raising this. Feedback like yours helps us identify where improvements are needed.
Antwoord van Key Travel
Thank you for the review David. Glad to hear you found the process and our booking tool quick and easy.
Antwoord van Key Travel
So pleased you have found us to be flexible and responsive in your interactions with us Yinebeb. Thank you for writing us this review.
the fact that round trip imply just one…
the fact that round trip imply just one flight company is not practical. the fact that one cannot organise a whole journey with both train and plane is no practical. the fact that you cannot sort from the latest departure possible is not practical
22 januari 2026
Antwoord van Key Travel
Hello Nathalie, thank you for taking the time to share your feedback.
You are right that the system currently allows results to be sorted by earliest departure only. While it is possible to use the filter to remove the earlier departure times, we appreciate that a ‘sort by latest departure’ option would also be helpful. We will pass this suggestion on to our IT team for consideration.
In terms of combining flights and rail, it is possible to build a journey across different modes. You can add a flight to your basket, then search for a rail journey or hotel and add that as well before proceeding to book all elements together. We are sorry if this was not clear during your booking experience.
Thank you again for your comments. Feedback like this is helpful in highlighting where we can improve both functionality and clarity for our users.
Easy navigation in the app.
21 januari 2026
Antwoord van Key Travel
Thanks Regelyn, we appreciate you sharing this feedback.
Antwoord van Key Travel
Thanks Raheleh for such a great review. We certainly can't ask for more than that and are happy to hear about your experience.
Requested and booked what I thought was…
Requested and booked what I thought was a business class flight. One of the seats booked on economy, keytravel will not admit to mistake and asking for £££ to change it now. ALSO when Heathrow had to shut because of the power outage, they were zero help in getting colleagues rerouted so they could attend their conference. They had to plan and book it themselves. Would avoid.
16 januari 2026
Review zonder uitnodiging
Antwoord van Key Travel
Hi Penny, thank you for taking the time to share further information with us and for giving us the opportunity to review what took place. We are sorry to hear about your disappointment with this booking and appreciate how frustrating it can be when a trip does not meet expectations, particularly when booking premium travel.
We understand the booking was made via our online booking system and that our team have explained how search results are based on the main, longest flight sector rather than enforcing the same cabin on every shorter connection. This means some itineraries can include mixed cabins unless additional filters are applied or each flight segment is reviewed in detail before confirming the booking. This approach is designed to ensure travellers still see viable options where certain cabins are not available on shorter routes.
Full cabin details and fare inclusions are available at the point of booking through the filters and information icons, which allow bookers to check each flight sector before purchase.
We recognise that experiences like this can be disappointing and we value the feedback you have shared. It helps us identify where greater clarity may be needed within the online booking process, and we will continue to use customer insight to improve how information is presented and understood at the point of booking.
With regards to your colleagues experience during the Heathrow outage in March 2025, we supported hundred's of customers with flight amendments and rescheduling during the initial outage and also through the following days due to the knock-on effects. As we don't have the details of your colleagues case we can't offer any further detailed insight, but we are happy to investigate further if your colleagues would like. Please let them know they are very welcome to reach out to us directly at hello@keytravel.com.
Supportive
Supportive
Key travel was there to support me during the day even the night.They accompanied me until the problem was resolved.Thanks to your support i attended the meeting in Philippines.
keep it up!!!
18 januari 2026
Antwoord van Key Travel
What great feedback to hear Jean Claude. First of all we are so pleased you were able to attend the meeting and secondly it's great to hear about the support 'night and day' that you received from the team to help you. Thanks for sharing this.
Good for booking flights
Good for booking flights, fairly easy to compare options, filter etc.
17 januari 2026
Antwoord van Key Travel
Thanks for the 5 stars GreenJ. Glad you've found the booking tool helpful in securing the flights you need.
Excellent Service!
17 januari 2026
Antwoord van Key Travel
Thank you for sharing your feedback about our service. It's great to hear that you found our service 'excellent'!
Antwoord van Key Travel
Just what we like to hear Chiamaka! We know how stressful travel booking can be, so to hear how we were able to reduce that for you makes us very happy!
Booking With Key Travel is Always Smooth!
Always such a smooth and helpful experience booking with Key Travel! They are quick to respond and always provide great options to choose from.
17 januari 2026
Antwoord van Key Travel
Thanks for the feedback Mark, we loved hearing about the smooth experience you had and are pleased to note how helpful you found our agents.
Resolved flight cancellation
You were able to resolve the cancelled flight to Beijing wiht an alternative provider in a vry short time with the minimum of disruptions.
14 januari 2026
Antwoord van Key Travel
Hi Osvaldo, it is really good to know our team were able to assist you quickly during the travel disruption you experienced. It can be a very stressful time having a flight cancelled!
Helpful and polite staff
The staff were polite and helped me book a hotel not available online. They communicated clearly and in detail and my request was fulfilled in a fairly timely manner. I had a positive experience and would recommend.
17 januari 2026
Antwoord van Key Travel
Great to hear about your positive experience Mary, thank you for leaving us a review!
Very professional and very helpful.
17 januari 2026
Antwoord van Key Travel
Thanks Jim, we appreciate you sharing how professional and helpful you found your interaction with our team.
System is easy to follow
System is easy to follow, when looking to book what we our requirements are.
14 januari 2026
Antwoord van Key Travel
Hi Tina, we're pleased you found our booking tool easy to follow. Thanks for sharing the feedback!
Antwoord van Key Travel
Thanks Matteo, our agents are great at managing and sorting out travel related issues, but it's always nice to see a review calling this out.
Simple and easy if it's a straight forward journey
As I made the booking myself it was straight forward, no need for any intervention by KeyTravel staff. All info was there for me to choose from.
12 januari 2026
Antwoord van Key Travel
Hi Michelle, our booking tool was created in collaboration with our customers to ensure it was as simple and straight forward as possible, so this is just what we love to hear.
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