Easy website and lots of chances for flights. Hotel options could be more organised according to available ones. Also train ticket options in Europe are limited. The Keytravel team is very helpful alw... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
the customer service rep could have soooooo easily have taken on a sarcastic tone as the mistake was at my end! She didn't, she simply walked me through reflective review of the process, like what ef... Toon meer
Bedrijf heeft geantwoord
Key Travel is a very good organization. The Canadian Professional who took my call worked on different scenarios and was very helpful indeed. Thank you.
Bedrijf heeft geantwoord
My recent experience with Key Travel was fantastic. Rhys Quinn was so supportive and kind on the whatsapp emergency line and afterwards via email, helping me every step of the way to rearrange my book... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 1980, Key Travel by Trip.Biz is the world’s leading travel management company exclusively focused on the unique travel needs of mission-driven organisations. We specialise in supporting organisations where mission, purpose and social impact are central to their objectives, including academic, humanitarian, faith-based, charity, NGO, and other purpose-led organisations. Operating across the UK, Europe, Canada and Africa, Key Travel has a long-standing heritage in serving the not-for-profit sector and was the first travel management company to launch specialist air fares for this market. Key Travel helps organisations reduce the cost, complexity, risk and carbon impact of travel, enabling them to focus more of their resources on delivering their mission.
Contactgegevens
9th Floor St James Building, 61-95 Oxford Street, M1 6EJ, Manchester, Verenigd Koninkrijk
- hello@keytravel.com
- www.keytravel.com
4,6
Uitstekend
886 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Flight booking
Straightforward process. Easy to understanding options before booking was confirmed.
10 januari 2026
Antwoord van Key Travel
So pleased to hear you found the booking process easy to understand Barbara. Thanks for sharing.
Students: Stay Away!!
I am a college student and this company was recommended by my university for booking my flight for a semester abroad. The cost was more than double the average rates my mom found later online, and when I canceled the flight (which I had been told was 100% refundable) they took three weeks to issue a refund and then shorted me $809. Calling to ask for assistance was completely unproductive. The first person said I’d receive a call back (I did not) and the next day the agent said I’d have to write an email.
The website encourages customers to call for the best service, but doe not list their phone number anywhere on their site or on any correspondence I received from them. I had to look them up on Mapquest to find a phone number. I requested that my university remove their recommendation, as this whole experience felt like extortion and highway robbery. I cannot understand how they have such high ratings.
**update** I WISH I were updating today to say that my complaint was addressed satisfactorily. Unfortunately, I was given excuse after excuse that changed daily, and ended with the claim that the AIRLINE was the entity that did not refund my money and that I would have to wait indefinitely for them to address the problem. This company may give helpful service to those who pay their exorbitant fees, but have been the absolute worst to work with in issuing a refund.
25 december 2025
Review zonder uitnodiging
Antwoord van Key Travel
Thank you for taking the time to share your experience. I am genuinely sorry for the frustration this caused, particularly at what should have been an exciting time preparing to study abroad.
We can see that the flight was booked directly via our online booking tool, and the fare selected was subject to a 70% cancellation fee. These conditions are displayed during the online booking process, including before payment is taken. Based on the fare rules, the refund was processed correctly in line with those conditions.
However, we are continuing to investigate any advice you were given verbally about the fare being fully refundable and our Operations team will reach out to you directly once that investigation has concluded.
We can see that the promised call-back did not take place and for that, we are truly sorry. We have raised this internally to mitigate any recurrence.
As we are contracted to provide Travel Management to your organisation, each organisation has a specific designated contact number for their travellers to reach Key Travel, this is to ensure they reach their designated reservation team. We do have a 24/7 emergency contact number which is located on our website and also in the important information section of all of our booking confirmations and are sorry this was not clear enough to identify.
As you mention, we do receive many positive reviews and it is always disappointing to hear of a time when we have fallen below expectations. As mentioned earlier, our Operations team will reach out to you when they have concluded their investigation into the advice you received, however if you need anything further before then, please feel free to email us at hello@keytravel.com
Antwoord van Key Travel
Thanks Camilla, we are very pleased to hear about your experience.
Antwoord van Key Travel
Great to hear, thanks CW.
Antwoord van Key Travel
Great to see this feedback Romaric, thanks for sharing!
Diana
Diana. She kept on going on a pretty tough problem caused by United canceling a flight due to a general strike in Portugal. The strike was known about 7 days earlier but United only canceled very shortly in advance. The only options were getting a refund and rebooking. Most of the flights were at mini-bar prices. We were flexible and she found a way to get us out on a United flight through a Lufthansa code share.
10 december 2025
Antwoord van Key Travel
Thank you so much for your kind review Art! We’re delighted to hear that Diana was able to support you through such a stressful situation. Last-minute cancellations, especially those caused by events outside anyone’s control, can be incredibly challenging, and we’re glad Diana's persistence and problem-solving helped you secure a workable alternative.
Great service
I requested to book a cab pick-up from an airport in Bangkok, and this was handled quickly.
7 december 2025
Antwoord van Key Travel
Hi Cynthia, it's great to hear we were able to sort this for you. Thanks for leaving us a review.
Portal is user friendly.
5 december 2025
Antwoord van Key Travel
Exactly what we love to hear Jo! Thanks for sharing and we're pleased to know you are finding our booking tool user-friendly. Travel can be stressful enough, without needing to navigate complex booking systems!
Excellent service
Excellent service, agents were immediately available. Happy they manage our corporate travel!
5 december 2025
Antwoord van Key Travel
Thanks for sharing this feedback NB. We appreciate you taking the time to let us know that you are enjoying the service.
Antwoord van Key Travel
Merci beaucoup pour votre retour ! Nous sommes ravis de savoir que notre amabilité, rapidité et efficacité ont répondu à vos attentes. Au plaisir de vous accompagner à nouveau !
Antwoord van Key Travel
What lovely descriptive words to hear about your experience - thank you Filoumena!
Antwoord van Key Travel
Glad to hear how responsive you find us to be Chantal - thanks for the review!
Booking with Key Travel is no fun
An exceptionally fussy site; booking is always really difficult, but made bearable because I've developed a lot of work-arounds.
1 december 2025
Antwoord van Key Travel
Hi, we are very sorry to hear you have not had a good experience with our online booking tool. We are surprised to hear this, as when we developed our booking tool, we did so with the input of our customers, to ensure it was a smooth and simple experience. We would like to understand where the barriers to a more positive booking experience are, so we have asked our account manager for your organisation to reach out to you directly to get some direct input from you and to also see if there is anything they can run through with you to make it a better experience.
The Keytravel team is always ready to…
The Keytravel team is always ready to help—very friendly and attentive!
27 november 2025
Antwoord van Key Travel
Thanks Werner, lovely feedback to read.
Your services are excellent and world…
Your services are excellent and world class rated.
29 november 2025
Antwoord van Key Travel
Wow what a lovely review - thank you Jeremiah, we are so happy to hear this.
Facilité et rapidité
C'est facile de réserver et de payer avec vous.
Nous avons un garant en cas d'annulation, de problème avec la compagnie aérienne ou l'aéroport.
Des interlocuteurs trouvables facilement et avec qui on peut prendre langue.
Un bémol, lors de la dernière réservation, je suis tombé sur un agent KeyTravel qui a oublié de confirmer mon vol. Ce n'est que le lendemain, suite à un appel téléphonique de ma part, et avec un autre agent, que j'ai eu confirmation du vol réservé et que j'ai reçu les documents de voyages... Sans conséquences mais...
13 november 2025
Antwoord van Key Travel
Merci d'avoir pris le temps de nous faire part de vos commentaires. Nous sommes ravis d'apprendre que vous trouvez notre processus de réservation et de paiement simple et que le fait d'avoir un interlocuteur dédié vous rassure lorsque vos projets de voyage changent de manière inattendue. Nous sommes également heureux de savoir que notre équipe est facile à joindre et à contacter.
Nous sommes toutefois sincèrement désolés pour le retard que vous avez subi lors de votre dernière réservation. Ce n'est pas le niveau de service que nous souhaitons offrir. Nous vous remercions de nous l'avoir signalé et sommes heureux qu'un autre agent ait pu résoudre rapidement le problème. Soyez assuré que nous examinerons cette question en interne afin d'éviter que de tels oublis ne se reproduisent à l'avenir.
Merci encore pour vos précieux commentaires et pour la confiance que vous continuez à nous accorder pour l'organisation de vos voyages. Si nous pouvons vous aider davantage, n'hésitez pas à nous contacter.
Excellent staff made the whole process…
Excellent staff made the whole process really easy. The booking process was also very easy to use and understand.
22 november 2025
Antwoord van Key Travel
Hi Sarah. We're really pleased to hear how simple you found your interactions with us to be and that you thought our agents were 'excellent' - thanks for leaving this review.
Swift, responsive and flexible
The company got back to me in very short time immediately after my travel request was approved which to me demonstrated commitment to support.
Upon sharing my travel details, the team was able to share with me the different available flight schedules, allowing me to make informed decisions on the best options. This is commendable.
22 november 2025
Antwoord van Key Travel
Thank you so much for your thoughtful feedback Emmy. We’re delighted to hear that our team was able to respond quickly and support you as soon as your travel request was approved. It’s great to know that the flight options we provided helped you make an informed decision.
Your positive experience means a lot to us, and we truly appreciate you taking the time to share it.
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