Easy website and lots of chances for flights. Hotel options could be more organised according to available ones. Also train ticket options in Europe are limited. The Keytravel team is very helpful alw... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
the customer service rep could have soooooo easily have taken on a sarcastic tone as the mistake was at my end! She didn't, she simply walked me through reflective review of the process, like what ef... Toon meer
Bedrijf heeft geantwoord
Key Travel is a very good organization. The Canadian Professional who took my call worked on different scenarios and was very helpful indeed. Thank you.
Bedrijf heeft geantwoord
My recent experience with Key Travel was fantastic. Rhys Quinn was so supportive and kind on the whatsapp emergency line and afterwards via email, helping me every step of the way to rearrange my book... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 1980, Key Travel by Trip.Biz is the world’s leading travel management company exclusively focused on the unique travel needs of mission-driven organisations. We specialise in supporting organisations where mission, purpose and social impact are central to their objectives, including academic, humanitarian, faith-based, charity, NGO, and other purpose-led organisations. Operating across the UK, Europe, Canada and Africa, Key Travel has a long-standing heritage in serving the not-for-profit sector and was the first travel management company to launch specialist air fares for this market. Key Travel helps organisations reduce the cost, complexity, risk and carbon impact of travel, enabling them to focus more of their resources on delivering their mission.
Contactgegevens
9th Floor St James Building, 61-95 Oxford Street, M1 6EJ, Manchester, Verenigd Koninkrijk
- hello@keytravel.com
- www.keytravel.com
4,6
Uitstekend
886 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service
I think it was Jessy who took my call, she was thorough throughout and checking we had the best available options and cost.
21 november 2025
Antwoord van Key Travel
Thank you for your feedback Denise. We’re delighted to hear that Jessy was able to support you so thoroughly and ensure you had the best options and pricing. Your recognition means a lot, and we’ll be sure to pass your kind words on to her.
Antwoord van Key Travel
Great to hear of the quick response you received Oluwapelumi - thanks for sharing this.
An Extremely Positive Experience
My experience with Key Travel has been very positive. They assisted me with various flight options based on my needs, always offering alternatives. The service was consistently prompt, timely, and readily available.
13 november 2025
Antwoord van Key Travel
Hi Antonio. We’re delighted to hear that you had such a positive experience and that our team could support you with a range of flight options tailored to your needs. It’s great to know you found our service prompt, proactive, and readily available throughout your journey.
We truly appreciate you taking the time to share your experience, and we look forward to assisting you again soon!
Good experience
Good experience, both in booking system and in case of technical problems.
15 november 2025
Antwoord van Key Travel
Thank you for your review AC!
We’re pleased to hear that you had a good experience using our booking system and that our team was able to support you quickly when technical issues arose. Your feedback means a lot to us.
An exceptional customer service experience
Alejandro has been exceptional with his customer service, I’ve been requiring a lot from him and he has been very very helpful.
12 november 2025
Antwoord van Key Travel
Hi Carol, we're so pleased Alejandro has been of such assistance to you. Thank you for sharing, we'll be sure to let Alejandro and his manager know.
Thank you
Quick response and patient with me as I navigated the new university processes
Thank you
11 november 2025
Antwoord van Key Travel
Glad to hear about your positive experience Georgina. The team are always here to support and help, especially while you are getting used to internal processes.
postponement of flight itinerary
The postponement of my travel arrangments with all Key travel flights needed new bookings.
The confirmation and new eTicket were only possible with the emergency number. It worked out timely but cancellation of the previous non refundable flights had to be arranged with the Key Travel team in Geneva on 3rd of November 2025.
1 november 2025
Antwoord van Key Travel
Hi David, we are glad to hear that our emergency team was able to assist you promptly with your revised travel arrangements. We appreciate your patience while our Geneva team handled the cancellations.
relatively easy to use site
relatively easy to use site, slightly clunky College procedures...
8 november 2025
Antwoord van Key Travel
Hello Andrew, thank you for sharing your feedback. We are pleased to hear you find our site relatively easy to use. We appreciate your comments about College procedures and continue to work closely with our customer organisations to help reduce any areas that feel clunky or time-consuming. Your input is valuable and helps us improve the overall experience.
First Class Customer Service
Mercy Coleman gave first class customer service when we were struggling to get a colleague home from China at short notice. She was so professional and swiftly provided options and resolved the travel issue. Many thanks!
11 november 2025
Antwoord van Key Travel
Thank you for taking the time to share your experience Audrey. We are delighted to hear that Mercy was able to assist so efficiently and help get your colleague home from China at short notice. We will be sure to pass on your kind words to her and the team. Your feedback is greatly appreciated.
Very easy to use and helpful if there…
Very easy to use and helpful if there is a query
8 november 2025
Antwoord van Key Travel
Hi Anne, we are pleased to hear you find our service easy to use and that our team has been helpful when you have a query. We appreciate you taking the time to share your experience.
Just how awesome Brenda is in the…
Just how awesome Brenda is in the Canada office.
She knows our travel needs and how we fly, and never need to explain anything to her, except our travel dates
6 november 2025
Antwoord van Key Travel
Thank you for taking the time to share your feedback Darcy. We are delighted to hear how well Brenda understands your travel needs and makes the booking process so effortless. We will be sure to share your kind words with her and the team in our Canada office. We really appreciate your continued trust in Key Travel.
Grateful for swift responses from Key staff
I have had a highly satisfactory experience with booking flight tickets with Key. Donna, the Key staff whom I communicated with, responded to my inquiries and requests and helped me resolve my issues very swiftly. This timely response was particularly important because I needed to book the flights as soon as possible to secure the tickets for the dates I wanted to make my business trips.
24 oktober 2025
Antwoord van Key Travel
Thank you very much for sharing your feedback Soe. We are delighted to hear that your booking experience with us was smooth and efficient. It is great to know that Donna was able to assist you quickly and help you secure the flights you needed. We will be sure to pass on your kind words to her. We really appreciate you taking the time to share your experience and look forward to helping with your future travel plans.
Terrible customer support
I have had a myriad of problems trying to get my flights booked through their online platform, mostly around prices changing instantly when I try to share my quote with my booker.
Every time I've tried to get help, the responses have been unhelpful and extremely delayed (email responses almost a day later, despite me responding instantly to them).
I have also been shunted from person to person, with no one taking responsibility or actually helping me out.
30 oktober 2025
Review zonder uitnodiging
Antwoord van Key Travel
Hi Matthew, we are really sorry to hear about your experience. Airline pricing is dynamic and can change rapidly, bringing an understandable frustration. We would like to look into your experience more closely, especially in regards to the delayed responses, as that is certainly not what we would expect to hear. We have therefore asked Trustpilot to request more detail from you - such as a booking reference, or email address to help us review what happened.
Antwoord van Key Travel
Hi Manish, glad to hear we were able to understand your requirements and get everything in place for you. Thank you for sharing this feedback!
Swift to action
I needed to make a change to my accommodation just a few days before travel due to a change in schedule, and Cynthia was very swift and efficient in responding and making the necessary amendments. I really appreciated how seamless the process was, especially given the short notice.
23 oktober 2025
Antwoord van Key Travel
Hi Tokozile, we are so pleased to know Cynthia was able to support you. It's exactly why we are here, to support our customers when those travel plans become complicated or need changing last minute!
Antwoord van Key Travel
Thank you for taking the time to share your feedback Nick! We’re so pleased you found our service quick and professional, that’s exactly the experience we aim to deliver for all our travellers. We’ll be sure to share your comments with the team.
Szybka i profesjonalna pomoc
Proces rezerwacji przebiegł bardzo szybko i sprawnie. Bardzo duża wygoda dla podróżującego.
21 oktober 2025
Antwoord van Key Travel
Dziękujemy za Twoją opinię! Cieszymy się, że proces rezerwacji przebiegł szybko i sprawnie oraz że nasze rozwiązanie okazało się wygodne w podróży.
Antwoord van Key Travel
Great to hear about your experience Lekshmi, thank you!
Kelly was great
15 oktober 2025
Antwoord van Key Travel
Thanks Matt, we'll be sure to pass this on to Kelly.
Smooth booking experience
Just booked a flight ticket. The price is consistent with those from other platforms and agencies, and the booking is smooth.
15 oktober 2025
Antwoord van Key Travel
Thank you for taking the time to share your feedback George! We’re so pleased to hear your booking experience was smooth and our pricing met your expectations. We really appreciate you choosing Key Travel and hope to assist with your future journeys.
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