Kiky responded to my review on here acting as if they’d done nothing wrong and the extra charge - a week later, mind you - was an issue with my bank. If this is the case, I wonder why they reached out... Toon meer
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Lees wat reviewers zeggen
Placed order with Kiky Florist for my supervisors sister funeral services. Received call from Patrick regarding my order. He was very helpful and informative regarding the type of flowers in the arra... Toon meer
Thank you Patrick! Your efficiency and kindness is unparalleled! Thank you for adding a sympathy card as a gift to me. So wonderful! I highly recommend this floral shop. Excellent customer service an... Toon meer
They took the order and asked me to write a positive review before the flowers arrived. The next day they cancelled the order and promised a refund. They are not a local florist. They are a broker t... Toon meer
Bedrijfsgegevens
Contactgegevens
Verenigde Staten
- (800) 990-3464
- help@kikyflorist.com
- www.kikyflorist.com
2,6
Slecht
81 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Funeral Arrangement
Placed order with Kiky Florist for my supervisors sister funeral services. Received call from Patrick regarding my order. He was very helpful and informative regarding the type of flowers in the arrangement and when the flowers would be delivered. I can't wait to see the arrangement!
10 september 2026
Great customer service when ordering…
Great customer service when ordering from Patrick!
10 september 2026
They were amazing to work with and so…
They were amazing to work with and so helpful. I recommend them to everyone needing a flower order.
9 september 2026
Patrick was very helpful and nice
9 september 2026
Not a Local Florist
They took the order and asked me to write a positive review before the flowers arrived.
The next day they cancelled the order and promised a refund.
They are not a local florist. They are a broker that takes orders then tries to fulfill them. STAY AWAY
9 september 2026
Review zonder uitnodiging
Thank you Patrick
Thank you Patrick! Your efficiency and kindness is unparalleled! Thank you for adding a sympathy card as a gift to me. So wonderful! I highly recommend this floral shop. Excellent customer service and Patrick was so thorough and kind.
8 september 2026
Ordered flowers for a friend
Ordered flowers for a friend. Paid $90. Waited all day for delivery. At 4:30 pm I received an email that the order was cancelled and I would get my refund in 5-10 BUSINESS DAYS. Absolute scam. Do NOT use this company
3 september 2026
Review zonder uitnodiging
They never delivered my order
4 september 2026
Review zonder uitnodiging
Driver was unable to deliver
Ordered flowers for next day delivery to surprise my mom for her birthday and they called me day of delivery and told me their driver wasn’t able to deliver them for two more days which would’ve been two days past my moms birthday so I cancelled the order.
3 september 2026
Antwoord van Kiky Florist
Dear Cierra,
Thank you for sharing your wonderful feedback! Patrick will be thrilled to hear that his personal touch with the birthday ribbon made your experience memorable.
We hope the fresh blooms made a lasting impression, and we look forward to being your florist of choice for future special occasions!
Best regards,
Very personalized and professional care!
4 september 2026
Antwoord van Kiky Florist
Dear Katrine,
Thank you for taking the time to leave us such a great review! Providing tailored, attentive service for every single order is always our top priority. We hope the floral arrangement made a wonderful impression, and we can’t wait to assist you on your next order!
Best regards,
Outstanding service in helping me to customize a bouquet for my daughter's birthday
Very helpful in helping me to customize a birthday bouquet for my daughter.
4 september 2026
Antwoord van Kiky Florist
Dear Tresa,
Thank you for sharing such wonderful feedback! Helping create a personalized floral gift for special moments like your daughter's birthday is truly what we love to do. We hope the custom bouquet made a lasting impression, and we look forward to assisting you on future celebrations!
Best regards,
I ordered someone flowers who just lost…
I ordered someone flowers who just lost their husband to cancer and they stole my money!!! disgusting you should be ashamed of yourselves! THIEVES
2 september 2026
Review zonder uitnodiging
Beware. Do not order flowers from Kiky Florist
I tried to order flowers for my daughter. It was a same day delivery. After taking my money they cancelled my order because they couldn’t find a company to fill it. I assumed it was an actual florist shop in Blaine Minnesota. By the time it was cancelled, it was too late to find another unless I paid a lot of money. I would not trust them. Beware!!!
31 augustus 2026
Review zonder uitnodiging
Antwoord van Kiky Florist
Dear Christine,
We would like to address your review regarding the Lively Tide Arrangement. This purchase was canceled because the local flower shop lacked the essential fresh white lilies and pink roses required to build the bouquet accurately without diminishing its presentation.
When crucial floral elements are depleted, our system automatically voids the order and credits your account.
Holding customer funds is never our policy. Your reimbursement was processed at the time of cancellation, and to eliminate any potential delays across banking networks, we have re-pushed the refund transaction through our gateway today.
Your bank will reflect the returned balance in accordance with their standard posting schedule.
Best regards,
True Scammers
Kiky responded to my review on here acting as if they’d done nothing wrong and the extra charge - a week later, mind you - was an issue with my bank. If this is the case, I wonder why they reached out to me themselves via email saying it was their error and apologizing? Trying to save face online while still lying to people is an even worse look than scamming in the first place, and if I knew how to add photos, I’d add the proof here!
3 september 2026
Review zonder uitnodiging
Antwoord van Kiky Florist
Dear Kyleigh,
We want to address your updated review with clarity. Your purchase was canceled solely due to regional coverage constraints, as the address provided fell outside the reach of our local partner florist.
When an order cannot proceed, our system immediately releases all funds back to the original payment method. We do not process secondary charges or retain customer money.
Any temporary pending lines or balance timing discrepancies are managed entirely by your card issuer's posting rules.
Best regards,
The person on the phone wanted me to…
The person on the phone wanted me to complete a five star review before he even finished The order. I believe they tried to deliver, but it was canceled by them. Don't recommend.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Kiky Florist
Dear Martha,
We would like to address the details regarding your Glow Sky Blooms order. We made every effort to execute a same-day delivery for your arrangement; however, the order had to be canceled as the local flower shop was unable to take on the request within that day's schedule.
Regarding the phone conversation, our representatives only ask for feedback concerning customer service interactions rather than order completion.
Your charge was promptly voided on our end upon cancellation, and any temporary pending authorization will clear per your bank's schedule.
Best regards,
Order cancelled, never issued refund.
I placed an order for flowers, they cancelled to order and said they would issue a refund. It'd been over a month and I still have not received the refund. I've called and asked to speak with a supervisor and have been hung up on twice. I've since disputed the charge with my cc company. This company is a scam operation.
23 juli 2026
Review zonder uitnodiging
Antwoord van Kiky Florist
Dear Ned,
We would like to review your account details and resolve this for you, but we cannot locate a matching record using only your profile name.
To help us find your account, please send a quick message to help@kikyflorist.com including any of these details:
The name on the order,
The email address or phone number tied to the purchase,
Your order ID number.
Upon receiving these details, our support team will immediately trace your transaction and take action.
Best regards,
Ponzy scheme - They are not a florist
They are not a florist but rather a third-party broker. While they advertise same-day, they can't actually promise that because they aren't doing the work. They go to other florist and if they aren't able to fulfill the order, they just cancel it without timely notification. I ordered an arrangement, they said it was confirmed, charged my credit card and didn't get a notice that it wasn't delivered until the next day. Now they say it could take 5-7 days for the charge to be reversed.
29 augustus 2026
Review zonder uitnodiging
Antwoord van Kiky Florist
Dear Teri,
We would like to address the details regarding your Azure Enchantment Blooms order. This purchase had to be voided because there was no active local florist partner available within the functional service boundaries of that specific delivery destination.
Our strict rule when an address cannot be safely reached is to cancel the transaction right away and return all funds.
Your full reimbursement was completely finalized through our billing system upon cancellation, and the turnaround window is determined solely by your financial institution's standard clearing schedule.
Best regards,
My order was canceled at the last…
My order was canceled at the last minute. As it was a relative that died. .i was very unhappy. Would never suggest ordering from them
22 augustus 2026
Review zonder uitnodiging
Antwoord van Kiky Florist
Dear S,
We would like to review your account details and resolve this for you, but we cannot locate a matching record using only your profile name.
To help us find your account, please send a quick message to help@kikyflorist.com including any of these details:
The name on the order,
The email address or phone number tied to the purchase,
Your order ID number.
Upon receiving these details, our support team will immediately trace your transaction and take action.
Best regards,
Scam.
Scam.
My money hasn't been returned yet... since 19/05/2026.
19 mei 2026
Review zonder uitnodiging
Antwoord van Kiky Florist
Dear Jéssica,
We would like to clarify what occurred with your Lemon Shine Blooms order. This arrangement consists entirely of signature yellow roses, and because our partner florist in that area experienced an unexpected shortage of fresh yellow rose stems, the order had to be voided to preserve design integrity.
Our strict policy is to release all payment authorizations back to the customer the moment an order is dropped. To eliminate any potential delay across banking networks, we executed an additional manual refund push through our payment gateway today.
Your financial institution will post the returned credit in accordance with their standard posting schedule.
Best regards,
Great experience
27 augustus 2026
Antwoord van Kiky Florist
Dear Seth,
Thank you for taking the time to leave us a great rating! Ensuring a smooth, reliable experience is always our top goal. If you have any impressions regarding the flower arrangement or delivery, we would love to hear your thoughts.
We look forward to delivering for you again!
Best regards,
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