Kiky responded to my review on here acting as if they’d done nothing wrong and the extra charge - a week later, mind you - was an issue with my bank. If this is the case, I wonder why they reached out... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Placed order with Kiky Florist for my supervisors sister funeral services. Received call from Patrick regarding my order. He was very helpful and informative regarding the type of flowers in the arra... Toon meer
Thank you Patrick! Your efficiency and kindness is unparalleled! Thank you for adding a sympathy card as a gift to me. So wonderful! I highly recommend this floral shop. Excellent customer service an... Toon meer
They are not a florist but rather a third-party broker. While they advertise same-day, they can't actually promise that because they aren't doing the work. They go to other florist and if they aren't... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
Verenigde Staten
- (800) 990-3464
- help@kikyflorist.com
- www.kikyflorist.com
2,7
Slecht
82 reviews
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Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Antwoord van Kiky Florist
Dear John,
Thank you so much for the 5-star review! We are glad to hear you found our team courteous and easy to work with. We would also love to hear how the delivery went and how the flower arrangement was received!
Best regards,
★★★★★
★★★★★
I had an amazing experience with this florist! The customer service was outstanding, and Mr. Patrick Cristallo went above and beyond to ensure everything was done beautifully. He was also incredibly genuine, kind, and thoughtful throughout the entire experience, which made it even more special. Thank you so much for the amazing work and wonderful service. I highly recommend this florist!
15 augustus 2026
Antwoord van Kiky Florist
Dear Cleo,
Thank you so much for your wonderful 5-star rating and kind words! We are thrilled that Patrick provided such outstanding and genuine support for your order. We'd love to know how the flowers and delivery went.
We hope the arrangement made the occasion truly special!
Best regards,
Antwoord van Kiky Florist
Dear Claire,
Thank you for sharing your positive feedback! We are thrilled to hear you had a seamless ordering experience. If you have any thoughts on the flower arrangement itself or the delivery, we would love to know your impressions.
Best regards,
poor service never got important …
poor service never got important flowers delivered would not use again.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Kiky Florist
Dear Gladys,
Thank you for your feedback. Your custom floral order had to be canceled because the delivery address provided was located outside the active service boundaries of our local partner florist network.
We never hold customer funds for unfulfilled deliveries. While your full reimbursement was issued immediately upon cancellation, our team has manually re-pushed the refund transaction through our billing platform today to ensure complete clearance between banking systems.
Please allow standard financial processing timelines for your card issuer to reflect the credited balance on your statement.
Best regards,
Person was polite and quick
Person was polite and quick. No problems answering questions. Nice selection of flowers.
13 augustus 2026
Antwoord van Kiky Florist
Dear Sally,
Thank you for the wonderful review! Providing quick, helpful service and a great floral selection is always our goal. We hope the recipient truly loved the bouquet, and we'd love to hear your thoughts on the flowers and delivery timing.
Best regards,
Antwoord van Kiky Florist
Dear Ron,
Thank you for taking the time to leave us a great review! We are so glad our team was helpful. If you have any thoughts on the flower arrangement itself or the delivery timing, we would love to hear your impressions.
Best regards,
I used This florist to send my…
I used This florist to send my granddaughter flowers in the military hospital. I was very impressed with their prompt delivery and kind attention. I would definitely use them again.
13 augustus 2026
Antwoord van Kiky Florist
Dear Joyce,
Thank you for sharing such wonderful feedback! Delivering for special moments means the world to our team. We hope the bouquet brought her joy and comfort, and we'd love to hear how the flowers held up. We look forward to serving you again!
Best regards,
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY! RECEIVED AN EMAIL THAT THE ORDER WAS PROCESSED.. THEN TWO DAYS LATER, I RECEIVED AN EMAIL THE ORDER WAS CANCEL AND COULD NOT BE BE DELIVERED. 9 DAYS LATER I STILL HAVEN'T RECEIVED CREDIT....BUT THE CHARGE WENT THROUGH!!!!!!!!!!!!!!!!!
More info as of 8.17.26; Then , after this review.. 20 day later. I get an explanation from them that even created more reasons to never ordwr from them! They just don't get it! If I could insert their reply I would... HORRIBLE, PROBABLY FRAUDULENT, AND MISLEADING!
12 augustus 2026
Review zonder uitnodiging
Antwoord van Kiky Florist
Dear Pamela,
We would like to clarify what occurred with your Endless Devotion Bouquet order. This purchase had to be voided because there was no local partner florist within the operational coverage radius of that delivery address available to handle the delivery safely.
Our strict protocol when an order cannot be serviced is to cancel the transaction and release all payment authorizations right away. To eliminate any potential delay across banking networks, we executed an additional manual refund push through our payment gateway today.
Your financial institution will post the returned credit in accordance with their standard posting schedule.
Best regards,
Same problem as everyone else on here
Same problem as everyone else on here. Delivery cancelled when they say they could deliver. Lied about refunding the card. Now on day 22. No refund. Was already told once now 2x it was reversed. Complete liars. Stay away
Update. Now they are playing dumb with TrustPilot that they can't find the transaction when in fact they have already looked it up 3x and now have lied about a refund to me. They do this with all Trust Pilot reviews in hopes that the review will be removed.
Faye Ligia emailed me that she would personally handle which was never going to happen. every single person at kiky is a liar. SCAM
21 juli 2026
Review zonder uitnodiging
Antwoord van Kiky Florist
Dear Phillip,
We would like to address the details surrounding your Adored Swoon Blooms order. This arrangement had to be canceled because local workshop capacity in that area was completely maxed out, preventing our partner florist from taking on new work.
We never keep payments for unfulfilled deliveries. Your transaction was released right away, and to ensure complete clearance across banking channels, we executed an extra manual refund push through our gateway today.
Your banking institution will reflect the credited funds in accordance with their standard posting schedule.
Best regards,
I would give zero stars if I could
I would give zero stars if I could. This place is a scam. I ordered July 23,2026 they charged me and declined my order. I’ve called over 3 times demanding a refund. It’s 8/11/26 and I’m still waiting. This place is a complete scam.
Update
They replied to this saying I received my refund. I did not. I’m still waiting. It’s now Aug 16.
Update. It’s Aug 25th and still no refund my bank will be taking care of the situation but I have to wait until Aug 30th
21 juli 2026
Review zonder uitnodiging
Antwoord van Kiky Florist
Dear Krystal,
We would like to address your concerns regarding your Spring Trellis Blooms order. Holding customer funds is never our policy, and unfulfillable orders are voided immediately on our platform.
We double-checked your billing history and verified that your reimbursement was issued at the time of cancellation. To guarantee that all banking networks receive final confirmation without any hold, we have manually pushed the refund through our processor once again today.
Your financial institution will post the returned funds in accordance with their standard posting schedule.
Best regards,
Ordered Funeral Flowers thinking that…
Ordered Funeral Flowers thinking that this was a local florist that would be able to fill my order and deliver the plant on time. On Sat, Aug 1, 2:54 PM I received the following email. Your Order is Confirmed
We have accepted your order, and we're getting it ready.
Your payment was authorized successfully. We will capture the payment when your order is prepared.
Order Number 228563
On Sun, Aug 2, 7:53 AM I received the following email:
Order Cancelled
I am writing to inform you that your order has been cancelled. Unfortunately, the florist in your area was unable to deliver your flowers. I am not sure why this is the case, but I will investigate and make sure that it does not happen again.
Order Number 228563
In the meantime, I have issued a full refund to your credit card. The money should be reflected on your credit card statement within 5-10 business days, or sooner, depending on your bank's policies.
I apologize for the inconvenience this has caused. Please let me know if there is anything else I can do for you.
Thank you for your understanding!
Today is August 9th and still no follow-up or refund, but the funds have cleared my bank!
Because these were funeral flowers I had to quickly scramble and purchase flowers and hand deliver them myself.
1 augustus 2026
Review zonder uitnodiging
Antwoord van Kiky Florist
Dear Barbara,
Thank you for sharing your feedback. We have thoroughly reviewed our records and verified that order number 228563 does not exist in our database, nor does it match our company's order numbering system or email communication templates.
It appears this purchase was made through another flower delivery service under a similar name. We recommend checking the original transaction receipt, sender email address, or your bank statement to identify and contact the correct vendor directly for your refund status.
Best regards,
Horrible
Horrible. If I could leave a zero-star review, I would have. In this day and age of AI knowing everything, how did they not know when I placed the order that they couldn’t deliver to the zip code I entered? They cancelled my order then told me it could take 10 days to refund.
In the end, it took them TWO WEEKS to refund my money. Really? They take it in about 3 seconds and can’t give it back a little sooner?
4 augustus 2026
Review zonder uitnodiging
Antwoord van Kiky Florist
Dear Koren,
We would like to clarify the details regarding your Calm Bouquet order. Real-time delivery availability is confirmed once local florist routes are mapped, and this destination fell beyond the functional service radius of our local flower shop network.
Holding customer funds is never our policy. The entire charge was canceled and refunded on our end immediately, with zero delay from our platform. Any standard 5–10 business day timeframe is determined solely by your financial institution's posting cycle.
Your card issuer will reflect the returned balance in accordance with their standard processing schedule.
Best regards,
This is a scam
This is a scam. I went online and purchased an arrangement for my sick mother. It was pretty so I plugged in my debit card only to get an email from them saying it my order was unable to be fulfilled. They also stated my refund was reversed back to the original card only to find out that was a lie. Now I had to file a dispute which could take up to 90 days. Im furious. These people should be taken offline immediately. The BBB has them on scam alert. I just found that out. BEWARE DONT BUY ANYTHING FROM THEM. THEY TAKE YOUR MONEY AND RUN.
23 juli 2026
Review zonder uitnodiging
Antwoord van Kiky Florist
Dear Amy,
We would like to clarify the details regarding your Cheerful Horizon Bouquet order. We fulfill orders nationwide across every state through our local florist network, and while out-of-range addresses are exceptionally rare, this specific location exceeded our safe delivery boundaries.
Holding customer funds is never our policy. I have double-checked our billing system to confirm that your full refund was properly issued and completely finalized on our side the moment the order was canceled.
Best regards,
if I could rate a zero I would,never…
if I could rate a zero I would,never delivered the flowers,when I called they hung up on me twice then said person I needed to speak to was out,had to wait to stop payment on these scammers.buyer beware!!! THEY SUCK!!!!
19 juli 2026
Review zonder uitnodiging
Antwoord van Kiky Florist
Dear Robert,
We would like to review your account details and resolve this for you, but we cannot locate a matching record using only your profile name.
To help us find your account, please send a quick message to help@kikyflorist.com including any of these details:
The name on the order,
The email address or phone number tied to the purchase,
Your order ID number.
Upon receiving these details, our support team will immediately trace your transaction and take action.
Best regards,
I would of chosen 0 for stars if that…
I would of chosen 0 for stars if that was a option. They commet fraud. Take your money and then never deliver. I had to go through my bank to try and get my $ 75 dollars back. What a ducked up way to run a business. They should all be arrested and brought up on charges.
21 juli 2026
Review zonder uitnodiging
Antwoord van Kiky Florist
Dear Rhonda,
We would like to clarify the details regarding your Endless Devotion Bouquet order. This purchase had to be voided because the recipient's location fell beyond the operational coverage zone needed to ensure a safe delivery by our local florist network.
Holding customer funds is never our policy, and an unfulfillable order is always canceled and reimbursed right away. To verify that this transaction is completely finalized on all networks, we have manually pushed your refund through our billing system once again.
Your bank will reflect the returned balance in accordance with their standard posting schedule.
Best regards,
Scammers
Scammers
Beware of this company, do not buy anything from this company.. took my money out of account and said flowers where out of range.. trying to get my refund for 3 months and they say it will b posted on Monday.. DO NOT DO BUSINESS WITH THESE SCAMMERS..
17 maart 2026
Review zonder uitnodiging
Antwoord van Kiky Florist
Dear Neil,
We would like to review your account details and resolve this for you, but we cannot locate a matching record using only your profile name.
To help us find your account, please send a quick message to help@kikyflorist.com including any of these details:
The name on the order,
The email address or phone number tied to the purchase,
Your order ID number.
Upon receiving these details, our support team will immediately trace your transaction and take action.
Best regards,
BEWARE OF THIS COMPANY!
BEWARE OF THIS COMPANY!! After writing my negative review, they flagged it to Trustpilot claiming they don't recognize my purchase. I know that scam websites often abuse this verification process to get bad reviews taken down. They hope that the reviewer will miss the 3 day deadline to verify the purchase. So it could very well be that there are even more legitimate negative reviews if some of the reviewers missed the email. As of today, I see 20 negative reviews. This fake florist has 100% one star reviews. Let's see how many they fraudulently try to remove. There could be even more than 20. And their website domain was only registered 2 months ago! This scammer keeps scamming. I've reported them to the consumer bureaus too. Please report them so they don't take advantage of other people!
Update on June 21:
I see many of "Kiky Florist's" replies to customer complaints say that they "cannot locate a matching record". Don't believe them! This is their attempt to scrub out bad reviews.
And in response to the reply below, it's funny how all of the orders placed on their website "exceed the operational coverage zone" after they get the money. I guess I would be out of their operational zone if they are based in some remote country masquerading as a U.S. website so they can take people's money fraudulently.
*If you want flowers delivered, this is NOT the site to use.*
17 juli 2026
Review zonder uitnodiging
Antwoord van Kiky Florist
Dear Natalie,
We would like to address your review regarding your Radiant Promise Plant order. This purchase had to be voided because the destination address exceeded the operational coverage zone of our local shop network in that area.
Our policy for out-of-range orders is to immediately release all held payment funds back to the customer. This transaction was successfully reimbursed on our side the exact moment the order was canceled.
Your financial institution will reflect the returned balance according to their standard posting schedule.
Best regards,
Still no refund!!
Still no refund!!! Months later no refund! Took money out of my account, never delivered flowers and said they would refund….still no refund! Basically took my money ….. scammers!
29 mei 2026
Review zonder uitnodiging
Antwoord van Kiky Florist
Dear Niamh,
We would like to inform you that your order for the Fresh Breeze Garden was canceled because the delivery address provided was located outside the active coverage zone of our local shop network.
When an address cannot be reached, our system immediately cancels the order and releases the payment. To guarantee that this credit clears smoothly and eliminate any banking delays, we have manually re-pushed your refund through our billing platform today.
Best regards,
These are scammers do not purchase from…
These are scammers do not purchase from them. Charged my card but canceled the order. I called and asked for a refund they said they would refund but I never recieved it. Am now getting my bank involved.
24 mei 2026
Review zonder uitnodiging
Antwoord van Kiky Florist
Dear Storm,
Thank you for your feedback. As a nationwide floral service delivering hundreds of orders daily across the country, we work closely with local florist partners to maintain strict design standards.
Your order for the Gemstone Serenade Blooms was canceled because the required white roses were temporarily out of stock at our partner shop in that area. Rather than delivering a heavily substituted arrangement, our system automatically canceled the order and issued a complete refund.
This transaction was fully finalized on our end. Please allow standard financial processing timelines for your card issuer to post the credit to your statement.
Best regards,
Bad Service
Placed order. They sent message that they were not able to honor order and credited me. 2 months later still waiting for credit. Had to get banks involved and got credit from my bank. Awful service.
23 mei 2026
Review zonder uitnodiging
Antwoord van Kiky Florist
Dear Anna,
Your order for the Sparkling Carnival Bouquet had to be canceled because it was placed past the daily deadline required for same-day fulfillment in that area. Upon cancellation, our system immediately released your payment in full, and the transaction was completely finalized on our side.
Please allow standard financial processing timelines for your card issuer to post the credit to your statement.
Best regards,
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