Kirkland'sReviews 

I purchased a wall decoration for above my television. I wasn't sure if it was the right size but, since I was there, I decided to buy it and try it. I figured if it was too large, I was able to return it without an issue. Upon taking it home, I realized it was way to large and there was no where in the house for me to put it (things tend to look smaller in the store).

I went to the store to return the sign only to be told it was a "green tag" item and I was unable to return it. The cashier told me when I bought the decoration that the employee should have told me but she was unable to return it. Had the original employee told me I couldn't return this, I would have went home and measured first. I am now stuck with an item that I cannot use and have no one to give it to.

I contacted customer support to see if this could be resolved only to basically be told "oh well, they should have told you but they didn't." To be told green tag items are not returnable until after I purchase the item is absolutely unacceptable. I have never purchased a green tag item from Kirklands before so I had no idea these items were nonreturnable. I would have even been okay with store credit to make up for the employees lack of knowledge. I will NEVER shop at a Kirkland's store again. Extremely rude customer service that are not interested in helping.

I too had a bad experience with the website. I shop at the Algonquin IL location. I could not purchase anything and it said nothing was available to pick up (curbside) at the store. I understand these are unusual times but NOTHING in the store? I called the store and was not aware of their hours or if anyone would even be there as it was a holiday but Donna picked up. It was an hour before they opened and she took the sku from what I wanted, checked to see if they had it in stock and called me back to let me know she'd hold it and the procedures for pick up with the virus. I was very impressed with her service. Thank you.

Kirklands stands somewhere between a scam and an absolute joke of a company for me at this point. I placed an order over a month ago, when the website description said the item would ship within 4-7 business days.
For WEEKS, the order status was stuck in a perpetual "order confirmed" state with no shipping ETAs or updates. Three weeks later, Kirklands supposedly shipped the order but it never arrived.
After waiting two weeks - and over a dozen calls waiting on hold to speak with a customer service rep - they FINALLY replaced the order. Which, in turn, is again taking close to a month. It's been almost TWO MONTHS since I placed my $100+ order and it's stuck in "order confirmed" status. They refuse to cancel the order, even though they say it may not ship for another week, so I'm basically left with no choice but to wait. They have my money, and I have no product.
I HATE this company. Loathe it. If you have any desire to receive your product in a timely manner - or receive any kind of accurate order/shipping updates, run for the hills and FAR AWAY from this company.

Customer service stinks. I bought a rug online & bad weather prevented me from picking it up on time. Called store to have them hold it & they said oh yes no problem. When my daughter went to pick it up they wanted to charge her full price (it was on sale & I had a coupon). Wouldn't honor online price. Called customer service & they were not helpful just very annoying. Never shopping in their made in China junk stores again!

When contacting customer service and spending 20 minutes of my time to try to change my shipping method , their Cs department tells me they can’t do anything with my order. They can’t make changes, they can’t change shipping methods , they can’t cancel. They literally can’t do anything ! So I ask you Kirkland.... why have a CS department?? Just a joke! Don’t Ofer anything online. It’s been 10 days since my Oder was placed and it hasn’t even shipped. No company can compete without speedy shipment. That’s why people go to Amazon these days .

Worst experience ever, do not order online. Tried to charge me twice.

Absolutely terrible customer service. It's been almost a week since I placed an online order and have not received one update on status. I also submitted several requests over the last few days for order status via their "Customer Support" option on website. I have yet to receive one reply to those. Even tried chat where the customer support person said it was being packaged up for shipment, but that wasn't truthful. Probably the worst customer service/experience I have ever experienced. And I have done a ton of online shopping.

Website is awful, employees can’t order within their store online, tried to order, but have to drive across country, when it actually works they are out of stock, customer Service call back 8 hours later, love the products, online customer service, not so much

What a horrible experience. I ordered bar stools and it is 7 business days a total of 11 days and they still have not shipped. I reached out to customer service and the rep was totally unhelpful...informed me that they had 7 to 10 days to get me my order, really, if they can't do better than that then they should not be servicing anyone online...that is just not acceptable...I will never order from them again...agree with other review...stick with Wayfair...their service is fantastic and no matter what issue you may have their customer service will bend over backwards to make it right.

Purchased "Windowpane Sliding Door Driftwood Gray Cabinet" online. It was delivered to me completely bent, broken, gouged on the front of it, and with broken sliding door mechanisms. I ordered it because it was not available at my store and because I am disabled/do not have a truck to drive a display cabinet home (or the ability to unload it, even with assistance).

Customer service is soooo unresponsive. After three days of waiting for an answer from them (sent them multiple pictures of the busted item), they send me an email that says "Please adhere to normal return policy by taking the item back to the store or printing a fedex label and taking the item to fedex."

First, is Kirkland's going to send someone to repack this thing?! Are they going to send fedex to pick this thing up?! I am not an able-bodied person here! Second, this cabinet is so trashed that it needs to go in the trash - do they think they are still going to SELL it?? On top of everything, I bought the item on sale and was charged regular price!!

Copying upper management at Kirkland's does nothing... As I copied my correspondence, including the pictures, to Lesa McNeal (over Customer Service) as well as to Carter Todd (VP) - neither of them have responded to date. No wonder your company has been in the news with financial problems. You place no value on customer service or your customers' experiences!