KitchenKnives.co.uk Reviews 

1.170
•
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

AVOID! I bought a collectible knife for £250 as a gift for my daughter – the Kai Shun Premier Tim Mälzer Tantō (KAI TDM-1785), an exclusive, limited-edition anniversary knife celebrating the 15th anni... Toon meer

Beoordeeld met 5 van de 5 sterren

Super experience. Knives were cheaper than the exact same ones on Amazon. Opted for next day delivery and I was kept fully informed at each stage, and arrived on time. Beautiful shap kitchen knif... Toon meer

Beoordeeld met 5 van de 5 sterren

I received an email to say that one of the items I ordered was not in stock until the following week so I could wait or have a different colour. I was happy to take any colour and my items were then d... Toon meer

Beoordeeld met 5 van de 5 sterren

Very quick to dispatch my order, and prices were great. I ordered some basic Victorinox knives, and they really are living up to their well deserved reputation. Many thanks.

Bedrijfsgegevens

  1. Messenwinkel
  2. ook in
  3. Aanrechtwinkel
  4. Bestekwinkel
  5. Kookwinkel
  6. Messenfabrikant

Geschreven door het bedrijf

Since 1899, KitchenKnives.co.uk has been supplying the very best in professional kitchen knives from brands including Global, Wusthof, Victorinox, Sabatier, MAC, Robert Welch and Tojiro.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 32% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,4

Alle reviews

(1.170)

188 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Great customer support

Ordering was easy, prices were great and when I had an issue with the delivery (not their fault, it was a 3rd party delivery service), the customer service team was very responsive and helpful.

1 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Outstanding quality – an exclusive Victorinox knife worth having!

I am incredibly impressed with this Victorinox knife. The biggest highlight is its rarity—knowing that this model isn't available on the regular retail market makes it feel incredibly unique and premium.The craftsmanship is flawless. It is incredibly sharp, highly functional, and built to last. Whether you are looking for a reliable everyday carry or a special standout piece, this knife delivers on all fronts. Five stars all the way!

27 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

AVOID KITCHENKNIVES.co.uk

AVOID, this company sells you items from their website that they don’t even have in stock. I called them 2 days ago to find out where my knife set was they said it was being prepared to be shipped out the day I called them. I now called them again and they apologised and said they were expecting it in from suppliers in next 48hrs. I’ve requested a refund which will take another 5days 🤔 they are the third company using this practice that I have come across in past month. It seems like the way things are going. Very sad.

3 september 2026
Review zonder uitnodiging
Logo KitchenKnives.co.uk

Antwoord van KitchenKnives.co.uk

We’re sorry to hear that you’ve been disappointed with your experience.

We would, however, like to clarify that we don’t advertise every product on our website as being physically held in our own warehouse. We offer more than 4,000 SKUs across our range and each product has an advertised delivery lead time. This allows us to bring products in from our manufacturers where required, while items we physically hold in stock are specifically offered with next-day delivery.

This enables us to offer customers a much wider choice of products and brands, and the expected lead time is displayed before an order is placed.

On this occasion, unfortunately the stock due from our supplier was delayed. We are particularly sorry that when you first contacted us you were advised that your order was being prepared for dispatch, as we appreciate how frustrating it must have been to subsequently receive different information.

As requested, your order has now been cancelled and the refund processed. Although banks advise that refunds can take up to five working days to appear back in an account, this is banking processing time rather than us withholding your refund.

We’re very sorry that we weren’t able to fulfil your order within the expected timeframe, but we would like to reassure you and anyone reading this review that we do not operate the practice described. Our delivery lead times are clearly displayed against our products and are intended to make clear which products are available for next-day delivery and which have a longer fulfilment time.

Beoordeeld met 5 van de 5 sterren

An amazing pair of Global Scissors

An amazing pair of Global Scissors. Very sharp and great for the kitchen. It finished off my Global set of knives perfectly! Took a few days longer than I thought for them to arrive but with the price point compared to other websites it was well worth the wait.

12 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

Unfortunately the knives I ordered were out of stock but customer service contacted me and suggested alternatives. Although the replacements were a slightly different price, they honoured the original pricing. Excellent service and order arrived very promptly. Would highly recommend. Thank you 😊

1 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Would buy again

Bought at a very reasonable price and delivered promptly. The knife fits your hand nicely and appears well constructed. It is very sharp but time will tell if this stays the same. All in all I consider this a good purchase and would buy again.

16 juli 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Kitchenknives.co.uk bad experience….

The reason for such bad feedback is because of Kitchen Knives customer service! I placed my order and it stated the knife was in stock and their shipping was 2 days. After 3 weekdays I emailed them and asked why I hadn’t received any email confirmation regarding delivery since it was now 3 weekdays since I placed my order (during weekend, so that’s not included in the 3 days).

I was told they were waiting for delivery of my knife, so it didn’t start well since it had stated knife was in stock. They told me the knife would arrive at end of the week (this was a Wednesday). By end of the week I still didn’t receive any email regarding delivery, but I didn’t email them but it still said it was in stock on their website and it said that everyday until I had to email them AGAIN on Tuesday week after, asking where my order was since it kept saying in stock!

I gave them 2 alternatives which included compensation product if I didn’t get my knife within next 24h. They wasn’t even bothered to reply, but they did ship my knife immediately and I received email from courier same day saying my order was due for delivery next day on Wednesday.

Knife was delivered, but no apology email what so ever from Kitchen Knives! So I emailed them and told them how unhappy I was with their lack of service and updates since it had stated the knife was in stock ever since I placed my order during a weekend.

Now they apologies, after I had emailed them 3 times! I decided to give them a second chance since I needed 2 more Global knives since I had lost over £3000 worth of Global products during house move. I asked what they could offer me for those two knives… One knife they couldn’t do anything since it came with a Global Knife sharpener, which I had no use for since I only use wet stones. The second knife they offered me 5% off plus a second gift, but the 5% was because I had told them about another Global retailer who offered 5% discount for new customers on their first order. But Kitchen Knives only offered the 5% off on one of the knives because of the sharpener.

I emailed Harts of Spurs and they happily offered 10% off for my 2 knives that were sold for same price as Kitchen Knives… I decided to buy a more expensive limited edition chefs knife instead of the first intended G-2, so I got the GZ-2 with Carbon coating plus the G-9 bread knife and received 10% discount plus 6% cash back to be used at Harts of Spurs for my next order. In total that was little over £47 in total I received and £17 off my next order of the £47, and the £30 off the order I placed!

That was without Harts of Spur having given me a bad experience, and they offered a lot more than Kitchen Knives who had given me a bad experience! This is why my feedback is 1 star and has NOTHING to do with the brand Global, since I love Global products and their knives!

The Global knives are super great chefs knives, both for professionals and people who love cooking or just wants a very good knife in the kitchen. It’s more dangerous using a dull knife than a razor sharp knife and I can recommend Global knives, have used them since 1989!

The GS-7 is such a good knife that I love, it’s being a shorter knife with a flat cutting edge makes it perfect for cutting tomatoes, cucumber and fruit. I can easily cut tomatoes without even needing to put any pressure which you do need to do with tomatoes. That’s why many recommend serrated knife to cut tomatoes but with a very sharp knife like Global you don’t need a special serrated knife for tomatoes. I know Global have a special tomato knife that is serrated lol, get this DS-7 instead and a whetstone to keep it razor sharp!

1 augustus 2026
Review zonder uitnodiging
Logo KitchenKnives.co.uk

Antwoord van KitchenKnives.co.uk

Thank you for taking the time to leave such detailed feedback, and we're sorry that your experience with Kitchen Knives fell below the standard of service we aim to provide.

Some of the products shown as in stock on our website are held within our supplier network and are brought into us to fulfil orders within the delivery timeframe stated on the website. Unfortunately, on this occasion that process did not work as it should have and your order was delayed.

More importantly, once we became aware of the delay, we should have communicated with you much more proactively. You shouldn't have needed to contact us repeatedly for an update, and we're sorry that our responses weren't as timely as they should have been.

We're pleased that your knife was ultimately dispatched and delivered, but completely appreciate that the communication surrounding your order had already affected your experience with us.

We also appreciate that you subsequently gave us another opportunity when looking to purchase further Global knives. While we're not always able to match the discounts or promotional offers available from other retailers, we're sorry we weren't able to restore your confidence in Kitchen Knives on this occasion.

We're delighted to hear how highly you rate your Global knives and hope you continue to enjoy using them.

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