Appalling service, took weeks to arrive after DPD failed 3 times despite being home. Customer Service didn't seem to genuinely care...Parcel eventually turned up and the cardboard inside was damp and... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Super experience. Knives were cheaper than the exact same ones on Amazon. Opted for next day delivery and I was kept fully informed at each stage, and arrived on time. Beautiful shap kitchen knif... Toon meer
I received an email to say that one of the items I ordered was not in stock until the following week so I could wait or have a different colour. I was happy to take any colour and my items were then d... Toon meer
Very quick to dispatch my order, and prices were great. I ordered some basic Victorinox knives, and they really are living up to their well deserved reputation. Many thanks.
Bedrijfsgegevens
Geschreven door het bedrijf
Since 1899, KitchenKnives.co.uk has been supplying the very best in professional kitchen knives from brands including Global, Wusthof, Victorinox, Sabatier, MAC, Robert Welch and Tojiro.
Contactgegevens
Hornby Road, LA2 9JX, Lancaster, Verenigd Koninkrijk
- 01524 770060
- vickie@kitchenknives.co.uk
- www.kitchenknives.co.uk
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 31% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
An exceptionally poor experience
BEWARE! ORDER AT YOUR OWN RISK! I placed an order on 7 Dec 25, and as at 18 Dec have not received. I have had no tracking whatsoever since placing the order and my three chaser emails have gone unanswered.
I have just submitted a refund case with PayPal but guess what.... I was only refunded the value of the items ex VAT and they also didn't factor in the postage! So I'm around £6 out of pocket.
Seriously, go elsewhere. This is why companies like Amazon are successful.
Dislike giving negative reviews, which i rarely do but I feel very, very disappointed.
Update: my refund was amended and I received the full amount, which I'm grateful for. Still, it wasn't the best shopping experience and will think twice in future.
Ordered 3 knives after bit of a carry…
Ordered 3 knives after bit of a carry on was assured knives were sent. After 13 days package arrived, only 2 knives arrived. Have contacted twice, as of yet received no response
Poor delivery
We ordered a voucher on the 5th Nov and didnt receive any email.
Contacted them on the 10th Nov and then received the voucher over 300 times. No problem, glitches happen.
Order placed straight away on the 10th Nov and no confirmation recieved.
Chased a number of times, for which they did answer the phone each time and said they would look into it, but never received a call back as promised.
Chased again and finally received an order confirmation on the 26th Nov with the knives delivered on the 28th Nov.
They did include a complimentary gift of an excellent pair of scissors, which is why this isnt a 1 star review.
Nothing wrong with the knives ordered either at the right price matching Amazon.
But the ordering process and delivery timescales are poor.
Excellent
Easy to order. Good price. Quick delivery - excellent
Great service and an amazing product.
Great service and an amazing product, highly recommended.
4 weeks and still no knives
I ordered 2 knives on 1st November, and it's now 2nd December, and no delivery..... I'm pretty good at looking for delivery information, and, it being a UK web address I was very shocked to see on my order confirmation delivery is 4-6 weeks...yes, 4-6 weeks.... I emailed the company asking for an update before I added a review, and heard nothing back. I've yet to recipe what I ordered..... I wouldn't recommend them, I won't be buying from them again, and would advise others to steer clear
Website easy to navigate
Website easy to navigate, although when tried to track my order I had to make a phone call to the company as my registration hadn’t updated within the 24 hours
Excellent service
Excellent service - ordered early morning, despatched late morning and received the following day. Excellent. My son is really happy with the knife.
Excellent website
Excellent website
Prompt delivery
Securely packaged
Very good product at an excellent price.
Very poor service
Very poor service, my knives arrived very quickly but felt very cheap and I requested to return them, I opted to use their return process which cots £10, not great price wise for three knives but it does include insurance. Two weeks passed with no refund and a further week with no reply to my emails so I opened a dispute with PayPal. Still no refund until PayPal sided with my claim and they refunded me. Any business can take your money but you find out how good they are when an issue or return is used, I would advise you shop elsewhere.
Went above and beyond!
Went above and beyond!
When the item I bought was accidentally out of stock, they contacted me and offered a similar alternative at the same price as the original one I ordered. Loving my knives as they're absolute work horses 😁
My son loves your knives so I know the…
My son loves your knives so I know the steak knives and forks is a perfect gift
Good selection
Don’t buy from anyone else
I always buy my knives and associated stuff from KK now.
They have always had exactly what I want and been able to deliver it quickly, with a few free pairs of kitchen scissors thrown in over the years.
On the one occasion I had a problem with a purchase they were helpful in resolving it.
Very good range and service
Really happy with the service and products, excellent Demeyere pan and Victorinox knife, and we loved the bonus scissors. The prices were very fair too. Will use again.
Very sharp
Very sharp, first time used…..sliced my finger! Can’t wait to use again…..
Great range of products at good prices…
Great range of products at good prices and easy, fast delivery. It's also good to support smaller businesses (if that does not sound patronising).
Quality product at a great price…
Quality product at a great price delivered promptly
Good quality products
Good quality products, good range of products and good customer service.
Excellent
Excellent Global Knives, great quality and fast service
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.








