I've placed several orders for Roka bags with K J Beckett over a period of time. They stock a huge range of bags at better prices than Roka and with lower postage costs. Occasionally delivery can take... Toon meer
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Lees wat reviewers zeggen
Very disappointing experience. My order took over two weeks to arrive, and I was then charged an unexpected €90 in customs fees on a €240 order. The website only says these charges “may” apply, with... Toon meer
Bedrijf heeft geantwoord
Really excellent range, much better prices than Amazon, great communication and speedy delivery. I like the Roka range and treated myself to another round crossbody bag, and little round waist bag (... Toon meer
Excellent customer service. I ordered a Roka rucksack which arrived promptly. Unfortunately although the bag was the correct one, teal, the colour was not like the Roka company photograph and was a... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Shop the latest in accessories, clothing, jewellery & gifts for men & women. Discover 100+ designer brands. Fast UK delivery and International shipping at KJ Beckett.
Contactgegevens
6 Londonderry Farm, BS30 6EL, Bristol, Verenigd Koninkrijk
- 0800 808 5446
- customerservices@kjbeckett.com
- www.kjbeckett.com
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Good customer services
I ordered a pair of ladies sunglasses which did say on their website would take a bit longer - unfortunately by the time they were sent out they went missing via Royal Mail. To be fair due to the waiting and then missing out on them they did in fact refund me and a replacement free pair were sent out quickly. I can't say fairer than that so all turned out well in the end. The website does have a good selection of glasses.
Very proactive in communication
Very proactive in communication, contacting me in advance of delayed delivery. Everything else worked as should and product is as specified. Would buy again.
Fantastic!
First time ordering and everything came beautifully and carefully packed. Customer service is also brilliant - very helpful & friendly. Only lost one star due to long wait on my items being delivered. It hasn’t deterred me and I will shop with them again!
Great purchases
Amazing quality and after sale service
Amazing quality. Top fabric. Splendid color. And superb after sale service. We are very happy with our purchase and will purchase again in the future.
Roka backpacks
Roka backpacks. We ordered 2 backpacks. They were delivered quickly. Well made with plenty of compartments to help organise things. Sustainably made with recycled products
Top service as usual
A good choice as always. I received helpful guidance when I phoned for further information. Once order was placed delivery was completed within estimated timescale - Thank you.
Great service and product
Excelente atención al cliente!
Hice mi pedido y llegó muy rápido pero con la sorpresa de tener que pagar cargo aduanero al transportista. Lo reclamé y me contestaron inmediatamente haciéndose cargo del costo.
Excelente atención al cliente, rápidisima y sin trabas. Gracias David.
Lo recomiendo!!!
Excellent product and excellent service/
BEWARE!! SAVE YOUR MONEY!!!
Awful shipping and pitiful customer service. I ordered a pocket square for my wedding with ample time and the shipping has yet to update. I reached out to customer support to ask for an update and was also met by delayed responses with no intention to help. I ordered at the beginning of March and here we are almost 3 weeks later without my order and no help from KJ Beckett. Save your money and order from any other online retailer.

Antwoord van KJ Beckett
Very happy with my earrings
Very happy with my earrings. Exactly as described; high quality; arrived really quickly. Thank you
Quality of the trousers are excellent
Quality of the trousers are excellent, arrived well packaged and within a reasonable timescale and I was kept up to date on the process.
Excellent customer service
Excellent customer service. High quality product, but unfortunately had to return because not quite the right colour, easy and efficient return service would order from them again.
Impressed With My First Order
I received a prompt reply to my email enquiry, so went ahead with the purchase, which arrived quickly, well packed and at a great price.
Great price and customer service
I purchased 3 Roka backpacks in different colours to compare and keep one for a holiday. I then noticed that handling and delivery time was longer than I thought so contacted the company. They replied saying they could send the corn colour I preferred immediately and would refund me the other two. They did this and the bag arrived quickly along with confirmation of my refund. Very happy with the bag, the price and the customer service.
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