Ladybird Insurance Reviews 

Ladybird insurance replied to my feedback last time and gave me their email to contact them I did emailed them unfortunately still no reply from them . I’m still waiting for money to be refunded . It shows how does these company make people and government fool . I should have get at least some of my money back as I cancelled Insurnace within 14 days ( cooling off period ) . I’ve paid £166 deposit . After cancellation they demanded another £155 what a joke .

Calm, friendly agent who dealt with my concerns quickly and efficiently

Quick process

I called due to an error on my insuramce it was dealt with quickly and promptly in a friendly helpful manner thankyou!! No long waits on the phone and good to speak to a real person not a computerised system.

James D is a brilliant adviser, clear and concise. Delivered exceptional customer service!

I would like to give James D a 5 star review because he has been so helpful in sorting out my insurance payments. James took the time to work out my over payments and deduct it form the other payments and lots of things that sounded really complicated. When James D explained it to me he was clear and to the point. This helped me to understand what had happened and where the confusion began. He gave me alternatives on how to sort things out which resulted in my payments being reduced. Excellent work James D fantastic customer services.

Ed who I spoke to on the phone very good communication went out his way too help me !!!…
This is the sort of staff a company needs I would employ him

Very nice and easy to deal with

Easy to phone. Couldn't solve my question but that's fine for now. I was able to ask a few questions before buying a policy.

The lady who helped me today was absolutely amazing , ani was very patient and very helpful

Great price, easy to navigate

I cannot remember the last time we have received such efficient, polite, and professional service. Louise was incredibly helpful and resolved our query within a matter of minutes - from start to finish the call lasted 8 minutes - Wow! In that time she had taken the call from myself spoken to my partner to receive confirmation that I could speak on his behalf, completed all due diligence in respect of policy detail, taken our query and investigated the issue and resolved. Apart from that she was very easy to speak to, established a rapport instantly and even had time to have a laugh or two with us. This is our first introduction to Ladybird and I hope this service is standard throughout the time of our policy - Louise was a refreshing change from dealing with " customer service" I wouldn't ordinarily spend time on review a review however I can only describe the service we have received as EXCEPTIONAL. In the age of automation, chatbots and significant "please hold the line you are caller number 4billion in the queue" this service should be recognised and acknowledged as a credit to the business and Louise definitely an asset to the company. WELL DONE LADYBIRD & LOUISE!

Would not recommend in any way shape or form. Ridiculous charges to cancel a policy that’s not even active.

Fast no hassle insurance done.
Thanks

Easy from start to finish. Easy to navigate. Really great thank you

I’m writing with good faith In fact I’m in Agony since i took insurance of my car on 03/07/26 with ‘Ladybird Car Insurance Company’ it was disastrous, each day twice I’m receiving email upon email for the proof of ‘No Claim Bonus’ from 04/07/2026 customer team member asking me to submit NCB Poof. Unfortunately i called customer service several times and informed them that i never protected NCB because huge amounts to pay to protect NCB that’s why i don’t have any proof of NCB. I’m driving since 1986 i never protect to waste my extra money. Unfortunately I’m disappointed and on 09/07/2026 after 6/days i requested them to cancel policy and refund whole year amount i paid and customer team told me they will deduct minus £389/ with extra fees cancellation fees of £98 from total amount. Question arises why all this deduction is very higher i never heard this big amount before in my life. And i said to worker you deceiving the driver and he said we are agent the broker.
‘Right Choice Insurance Broker’ i said i didn’t know they are 3/company taking profits from the amount the driver paid. No/3 is ‘Covea Insurance&Co’ which is the main provider of car insurance an i was in Agony, i Pray to God ‘No Driver’ should take cover with Ladybird Car Insurance they are ‘Deceiver’ Also quickly i checked in agreement what’s written within 14/days cancellation fees is£10 and after 14/days period is £32/fees.
Basically i didn’t receive refund from Ladybird instead I’m receiving email for ‘NCB PROOF’
Also i realized Ladybird is a 3rd Party Agent taking profit from drivers and getting richer. This is Completely FRAUDULENT?
How UK Government Excepting Fraudulent Companies Even They Pay Tax To Government This Is Profit Making Game Grabbing Money To Get Richer & Deceiving Drivers.
Also They Deceive To Old Drivers like Me I Will Be Retiring After Few Years!
I Kindly Request TrustPilot To Submit My Review To Media & Pubic To Alert Drivers About Ladybird Insurance Company.
I Kindly Request Ladybird Insurance Company To Refund My Total Whole Year Amount i Paid & Also i Request Piety For Old People For Gaining Profit Not To Do Harassment To Old People Will Be Applicable!

NOTICE
From Their Agreement i Copy & Pasted This Paragraph.

WHEN DOES THE COVER START AND END?
Your policy is an annual policy that runs for a 12 month period. Your schedule will show the start date of your policy. The policy is renewable each year. We recommend that you review and update your cover to make sure it remains adequate.
HOW DO I CANCEL THE CONTRACT?
If this cover does not meet your needs, please tell us or your broker.
If you want to cancel your policy
within 14 days, we will refund your premium for the exact number of days left on your policy, less a fee of £10 plus Insurance Premium Tax; outside of 14 days, we will refund your premium for the exact number of days left on your policy, less a fee of £32 plus Insurance