Ordered a bike via the cycle to work scheme. Got regular updates from the Cheltenham team, and quick answers to my questions via email which is great. But, what really stood out.......When I went... Toon meer
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Lees wat reviewers zeggen
Bought bike 'remotely' by email/phone for payment and pickup at Cheltenham branch and it was dealt with extremely efficiently, including using their carpark in town for my quick stop. First ride of th... Toon meer
The personal touch made this company stand out to me so I ordered again from them. The communication from the company was 1st class. Delivery service no problems . The item I choose was out of stock b... Toon meer
I had my heart set on a Cube Kathmandu which was difficult to find in stock. Luckily, Leisure Lakes Bikes had one in stock at Daventry and transferred it to Cheltenham which was nearer to me. I found... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Leisure Lakes Bikes
Geschreven door het bedrijf
- Family run since '81!
- With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!
Delivered Ready to Ride
Fast, Reliable Home Delivery + Click&Collect
All our bikes are built, tested & packed by a Cytech qualified Mechanic.
After some kit or accessories? Spend over £75 & get FREE Delivery!*
Contactgegevens
27 Pittville Street, GL52 2LN, Cheltenham, Gloucestershire, Verenigd Koninkrijk
- 01242 251505
4,9
Uitstekend
146 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 82% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Service was very good
27 januari 2022
Excellent service
25 januari 2022
Great service from start to finish
Great service from start to finish. Got a call straight away after placing the order online to confirm the dates of when items were expected in so I could plan collection.
20 januari 2022
Nice and helpful
Nice and helpful. Bike built well and use the best finance company. Phoned actually to try and get the bike out the door the next morning after ordering the night before!
Only slight downfall is parcel force suddenly appearing at the doorstep without any updates from parcel force side - glad I was in (nothing to do with leisure lakes tho)
11 januari 2022
THE ITEM I ORDERED WAS NOT IN STOCK
THE ITEM I ORDERED WAS NOT IN STOCK . THE REFUND WAS QUICK A1 SERVICE
25 december 2021
Stand out customer service
Stand out customer service! - responsive, helpful, and it really felt the team had my interests at heart.
23 december 2021
Very good, knowledgable people
Great service, quick and easy, helped with the bike suspension setup which was useful! Would buy again from them.
13 december 2021
Ignored
Bought my Whyte ebike, it wasn’t checked correctly in shop. Had to be returned within a week. Have had countless and on going issues. Sent numerous emails only to be ignored. Countless trips back to the Cheltenham store, wasted time and money. Then was was told the manufacturer would be in contact. Still nothing to this day.
Awful customer support
12 december 2021
Antwoord van Leisure Lakes Bikes - Cheltenham
Hey Duncan,
Thank you for getting in touch, first of all, please accept our apologies. I have looked into this with our Cheltenham store and we have emailed you directly to resolve this issue for you.
https://www.leisurelakesbikes.com/contact-us.aspx
Got my new Trek X Caliber from Cheltenham store
I bought my new MTB from the Cheltenham store recently, and the customer service was mixed but mostly good. I phoned up to order my new bike, and that all went really well, a very helpful salesman (named John, I think) offered a 12.5% discount on any accessories I bought with my new MTB. This was appreciated and is similar to what most bike shops offer to do. Unfortunately, when I visited the store to collect my bike, I had to deal with another member of staff and not the guy who took my phone order. It was here that things deteriorated somewhat. The salesman refused to honour the 12.5% discount, mumbling something he charged my slightly below the RRP on some Shimano clip-less and full price in a Bontrager Elite Cage and Camelbak Podium Bottle. I was going to get a few more bits and bobs for my new steed, but decided against it on principal. So the store lost out in the long run, as it has also put me off buying anything from them in the future!
Anyway, the bike was set up perfectly and has been a joy to ride. I took for its first service at my local Trek store, so that's something else Leisure Lakes Bikes in Cheltenham, will miss out in the future. It might be small change to them, but if a few customers feel the same as me, it's their profit margin that takes a hit....
11 december 2021
Review zonder uitnodiging
great bike
Great bike delivered on the date I requested..
Well packed and arrive with everything complete
2 december 2021
Great value and service.
Great value and service.
Fast dispatch
Called for advice .. gave me his time and knowledge which is a rare find these days
21 november 2021
Great customer service
21 november 2021
Bike Purchase
The guys at Leisure Lakes Bikes Cheltenham really took time to go over the bike before I left, and they gave amazing service, would highly recommend anyone wanting a bike to consider these guys.
24 oktober 2021
Excellent service and everything…
Excellent service and everything arrived on time and good communications.
20 oktober 2021
Service in the store was nice
Service in the store was nice, fast and professional. Thank you .
18 oktober 2021
Great communication fast delivery
Great communication fast delivery to shop Cheltenham branch 👍
15 oktober 2021
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