Linsiwo sent me the wrong size out when I, ordered some Sandals. They refused to accept their mistake or give me a free return label. I found their customer service unhelpful. I would never use them... Toon meer
Bedrijf heeft geantwoord
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My husband sent me a link to Liwisi, so I've made a few purchases from here. Almost everything I bought from Liwisi was a success for me. The clothes fit really well, I get a lot of compliments, and I... Toon meer
Bedrijf heeft geantwoord
Great experience. Good quality clothing and so unique. They are trustworthy, What you see on their website is exactly what you get. This is important to me, since I do like surprises. Excellent cus... Toon meer
I had an amazing experience. Their pieces are truly unique and stylish and you can tell a lot of thought goes into every design. The quality exceeded my expectations, and everything feels beautifully... Toon meer
Bedrijf heeft geantwoord
4,1
Goed
321 reviews
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I placed two orders
I placed two orders l. One on 18 and one on 19 Nov. I received the 2 confirmations emails for both orders. For the. Order placed on 18 Nov got a shipment email and tracking number. But the tracking number cannot be used to check the status of the delivery. For the order placed on 19 November, no shipping confirmation and I cannot find my order in the shop app after log in. I sent inquiry email to check but no response.
16 november 2024
Review zonder uitnodiging
Antwoord van Liwisi
Dear Yuan Fun, We are sorry to cause you a bad shopping experience. Due to the recent approach of Black Friday, there is a certain degree of backlog of messages. Please don't worry, we will follow up for you as soon as possible to ensure that your message is quickly followed up and responded to. Looking forward to your reply, wish you all the best
Be aware the currency change by Liwisi
I placed an order from Liwisi , expecting the price to be in CAD as there was no indication of USD pricing. After checkout, I discovered I was charged in USD, significantly increasing the total cost.
The lack of transparency regarding currency has left me disappointed. I contacted the seller but did not receive a satisfactory resolution.
18 november 2024
Review zonder uitnodiging
Antwoord van Liwisi
Hi, Min. Our settlement currency has always been the US Dollar, but we apologize for any misunderstanding. Please provide the order number to me, I will follow up for you at the first time, and I promise to provide you with the most satisfactory solution. Looking forward to your early reply.
A frustrating experience
I am writing to express my dissatisfaction with the delivery process for my recent order. While I understand delays can happen, the lack of proactive support and accurate tracking information made this experience unnecessarily difficult.
Despite reaching out to your customer service, I was only provided a tracking number and left to navigate the situation with Aramex on my own. Contacting Aramex was time-consuming, requiring extended wait times and unclear tracking updates. Ultimately, I had to pick up my package directly from their depot, which is far from the seamless service I expected.
I believe that, as a retailer, it is your responsibility to ensure the delivery process is handled smoothly, or at least to assist more actively when issues arise.
I hope you take this feedback into account to improve future customer experiences.
17 november 2024
Review zonder uitnodiging
Antwoord van Liwisi
Hello, Peter. We're sorry to hear that you still haven't received your dress, could you please provide us with your order number? We will check the parcel logistics status again and if it is still not updated, we would like to resend you a new parcel as compensation. We promise to follow up and resolve your order within 24 hours discouragement. Looking forward to your reply.
Everything was great
My purchases were all true to size, same quality as shown in photos and really affordable. Shout out to Evelyn who was very helpful and patient replying to my queries. Will definitely order again😊
13 november 2024
Review zonder uitnodiging
Antwoord van Liwisi
Hi,Mia. We are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
This company is totally fake
This company is totally fake, I want to return my clothes as it won’t fit or the quality is too bad, it said on the website I can return but in the end. They gave me a China address to return which is impossible to do due to custom. I found a friend who was going to China to take the clothes and return but they never refund. So this company has poor quality mislead customer as Japanese company and never refund even you sent pictures with all the legitimate reasons!
2 augustus 2024
Review zonder uitnodiging
Antwoord van Liwisi
Hi Doris, I am sorry to receive your feedback about poor product quality and poor quality comments. I am Annie, the customer service manager from Liwisi. Could you please provide me with your order number in private? I will investigate within 12 hours after receiving your reply to ensure that your rights are protected to the greatest extent. Please believe and give us a chance. If it is caused by our customer service, we will use this case as a key training material to ensure that our customer service team can provide customers with the best after-sales service.
Poor quality
This shop falsely presents itself as a Japanese store, but it isn’t. The clothes are of poor quality, most likely sourced from Taobao. Highly disappointed.
11 november 2023
Review zonder uitnodiging
Antwoord van Liwisi
Hi Suki,
I am sorry to receive your feedback about the poor product quality. I am Annie, the customer service manager from Liwisi. Could you please provide me with your order number privately? I will personally intervene in your case and follow up until you are satisfied. Please believe us, our product quality will be strictly controlled. If it is really as you reported, we will fully optimize the product to ensure that the products provided to our customers are of perfect quality. I look forward to your reply.
This is my first time to buy from this…
This is my first time to buy from this website, the clothes looks nice and classy to me. I love it.
9 november 2024
Review zonder uitnodiging
Antwoord van Liwisi
Dear Customer,
we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
Classy and timeless design
I love the classy design of their products and how timeless they look.
Service is also one of their advantages.
I will recommend this brand to the people I know.
2 november 2024
Review zonder uitnodiging
Antwoord van Liwisi
Hi Sof, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
Delightful experience
The quality of the items I purchased exceeded my expectations, and I'm thoroughly satisfied with my experiences. I look forward to shopping again with Liwisi and will definitely recommend to my friends and family. Thanks for making my shopping experience so delightful!
1 oktober 2024
Review zonder uitnodiging
Antwoord van Liwisi
Hi Yong Ai, thank you for your strong support to our website. With your encouragement, we will make more products. Welcome to our website next time. Have a nice day!
Another victim here
Never believe or purchase the product from Facebook advertising, all cheating and fake reviews. When you thought it’s from Japan should be good quality but it was a joke. Dispatch from China, disgusting quality, reject refund, waste money and time. I paid an expensive lesson and disappointed.
Please don’t trust someone who mentioned the clothes in gxxx quality, all the clothes shown on website not the same quality when I received.
31 oktober 2024
Review zonder uitnodiging
Antwoord van Liwisi
Dear Faye,
Thank you so much for sharing your experience. I truly understand the disappointment and frustration you faced during your shopping journey, and I empathize with your feelings. We value each customer’s experience and sincerely wish to help you improve this situation.
A small portion of our orders may be shipped from Asia, which might affect your delivery experience. Please feel free to contact our customer service for after-sales support through team@liwisi.com (provide your order number to me is better); we will do our utmost to assist you and ensure your issues are resolved.
Wishing you all the best, and we look forward to providing you with better service in the future.
Best regards,
Annie
Liwisi team
Gorgeous pieces
Very happy with all the pieces I received, from a lovely jacket to a knit jumper and co ord,thankyou
30 oktober 2024
Review zonder uitnodiging
Antwoord van Liwisi
Hi, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
Good after-sales services
Good after-sales services, responds are very quickly. The goods are exactly the same as the descriptions and photos on the website. Will order again
22 oktober 2024
Review zonder uitnodiging
Antwoord van Liwisi
Hello Rosita, thank you for your praise of our website and look forward to our next meeting. Have a nice day!
Good service
Styling of Products are nice. Liwisi is a very responsible supplier with a very good manner of after sales services.
Appreciate their effort on my purchase.
I will purchase again.
28 oktober 2024
Review zonder uitnodiging
Antwoord van Liwisi
Hi Veronica, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
I do like the clothes design and…
I do like the clothes design and quality.
27 oktober 2024
Review zonder uitnodiging
Antwoord van Liwisi
Hi Lea, thank you for your strong support to our website and look forward to our next meeting. Have a nice day!
First time buying from this website and…
First time buying from this website and so far the items were delivered earlier than scheduled. The tags are from Liwisi with Japanese wordings…quality of materials looks good. Designs are as per website. Hopefully they will still look good after washing.
Will definitely buy more (hopefully will be of same quality) if the quality remains good after washing.
26 oktober 2024
Review zonder uitnodiging
Antwoord van Liwisi
Hi Irene, Thank you for your pertinent suggestions, we have collected your suggestions and provide them to the corresponding departments for improvement, if you still have any comments please feel free to feedback with us at team@liwisi.com, we will actively improve and commitment to provide better products and services to our customers!
Quick response and speedy resolution
I have been a regular customer and recently I received my new dress but the size is not right. I requested for exchange but Evelyn explained it's not cost effective logistically wise and offered me a discount. Glad it work out well for both parties. Quick response and quick refund. Good customer service.
21 oktober 2024
Review zonder uitnodiging
Rapid reply and customer service is…
Rapid reply and customer service is highly appreciated.
15 oktober 2024
Review zonder uitnodiging
Antwoord van Liwisi
Hi Ka Yan, thank you for your praise of our website and look forward to our next meeting. Have a nice day!
Great product and great customer…
Great product and great customer service.
I like their clothes and their designs quality is excellent too. This is my third time ordering from this website.
16 oktober 2024
Review zonder uitnodiging
Antwoord van Liwisi
Hi Rebecca, thank you very much for your support. Your encouragement will keep us moving forward and constantly improving our service. Looking forward to our next meeting. Have a nice day!
Excellent Customer Service…
I sent a review that the purchase didn’t fit and didn’t have information to return it timely. I asked to exchange for another item. I received a quick response from the customer rep., Evelyn who offered a solution that was thoughtful and customer oriented. I was very pleased.
Thank you Evelyn for your professionalism and your excellent customer service. NTP
10 oktober 2024
Review zonder uitnodiging
Antwoord van Liwisi
Hi Nhutrang, thank you very much for your support. Your encouragement will keep us moving forward and constantly improving our service. Looking forward to our next meeting. Have a nice day!
Very good customer services from Evelyn…
Very good customer services from Evelyn and she is so detail and follow up so closed to my order, thrcproduct I received is in good hand feel and fit size is perfect to my size, tops, dress, and jacket are too good to me. Thankyou
11 oktober 2024
Review zonder uitnodiging
Antwoord van Liwisi
Hello Nga Wai, thank you for your praise of our website and look forward to our next meeting. Have a nice day!
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