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Lees wat reviewers zeggen

Beoordeeld met 3 van de 5 sterren

The blouse is stylish and the pattern is pretty. It fits well, though the neckline is a bit higher than pictured. Still very flattering and comfortable to wear. The quality is better than I expected,... Toon meer

Beoordeeld met 3 van de 5 sterren

I’m overall really happy with this top. The fabric is soft and the style is really cute, just like the pictures. The only tiny thing is that the sleeves are a little shorter than I expected, but it’s... Toon meer

Beoordeeld met 5 van de 5 sterren

I ordered a top from them and accidentally ordered another. Loved the top when it came but it was too big. emailed them with need for return of top with need for different size. Requested cancellatio... Toon meer

Beoordeeld met 1 van de 5 sterren

Consecutive com.. scam site! Buyers beware. Ordered eye pencils in early January 2026.. no product received in March 2026! Supposedly items in Corvallis,Or yesterday morning according to this bogus... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Damesmodewinkel

Geschreven door het bedrijf

Roselili was founded in 2020 by Margie and Yiota. The girls started out with a simple fashion-blog-turned-online-store, through which they sold a mix of vintage pieces, local labels as well as their own original designs. Roselili is now a curated collection of clothing, accessories, occasion wear all designed in house and exclusively sold by roselili.Our philosophy is that the best cloth for girls is confidence and ckoth is just a fashion item that helps you find yourself. We want every girl to find her own style and her own confidence when wearing our clothes.


Contactgegevens

2,7

Slecht

TrustScore 2.5 uit 5

82 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 3 van de 5 sterren

The blouse is stylish and the pattern…

The blouse is stylish and the pattern is pretty. It fits well, though the neckline is a bit higher than pictured. Still very flattering and comfortable to wear. The quality is better than I expected, package was good, and delivery was quick. Will consider buying other styles.

21 mei 2026
Beoordeeld met 3 van de 5 sterren

I’m overall really happy with this top

I’m overall really happy with this top. The fabric is soft and the style is really cute, just like the pictures. The only tiny thing is that the sleeves are a little shorter than I expected, but it’s still wearable and looks great. The quality is decent for the price, shipping was fast, and I’m satisfied with my purchase.

19 mei 2026
Beoordeeld met 5 van de 5 sterren

I ordered a top from them

I ordered a top from them and accidentally ordered another. Loved the top when it came but it was too big. emailed them with need for return of top with need for different size. Requested cancellation and refund on second order. They promptly replied and cancelled and refunded on 2nd top and will send different size of top with no need to send 1st one back. Very impressed with their customer service!
Gayle

9 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

WORTHLESS

Ordered retinol shot shipment took forever product is worthless. DO NOT BUY

23 maart 2026
Review zonder uitnodiging
Logo Roselili

Antwoord van Roselili

Hello, our website sells women's clothing and we do not sell Retinol as you mentioned. Please confirm the store name you purchased from.
And if you have any questions, please feel free to contact us at anytime.
Wish you all the best.

Beoordeeld met 1 van de 5 sterren

Consecutive com./buyer beware! A bogus lying non-existent company! Bogus

Consecutive com.. scam site! Buyers beware. Ordered eye pencils in early January 2026.. no product received in March 2026! Supposedly items in Corvallis,Or yesterday morning according to this bogus company rep via e-mail (unnamed) and only vague updates all along if any until cornered yesterday;then heard how reliable and authentic this bogus company is..lies! ..and Corvallis of all places? What port did these items arrive at ..answer the items never did. Corvallis 45 miles away from where I live .. no product received today and the company will not refund my money as requested several times!! BUYER. BEWARE!! Life lesson but what one sows they also will also reap!

6 januari 2026
Review zonder uitnodiging
Logo Roselili

Antwoord van Roselili

Hello Kathy
Thank you for your message but our site is Roselili not Consecutive.
And we have never sold eye pencils.
So could you please contact the service of the Consecutive to help you solve your problem soon?
Thank you for your patience and understandings!
And if you have any questions, please feel free to contact us at anytime.
Wish you all the best.

Beoordeeld met 1 van de 5 sterren

I have three items

I have three items, ladies tops, ordered Dec.25 received Jan. 26 all totally not suitable.
I have contacted by e mail and Facebook trying to return these items with no success.
I’m totally frustrated.
Please let me know how to return these items. Hoping the date of experience is correct
Would nor recommend Rose to anyone

10 januari 2026
Review zonder uitnodiging
Logo Roselili

Antwoord van Roselili

Hello Carol
Thank you for your message and could you please tell us your order number so that we can help you soon?
Please contact us via the email address service@roselili.com
Looking forward to your reply.
Thank you again for your patience and understandings!
And if you have any questions, please feel free to contact us at anytime.
Wish you all the best.

Beoordeeld met 1 van de 5 sterren

ENGAÑO

Es un engaño, la ropa de malísima calidad, no se corresponde con la web.
Imposible hacer devoluciones, te dan largas hasta que dejan de responder a los mails.

5 augustus 2025
Review zonder uitnodiging
Logo Roselili

Antwoord van Roselili

Hello Natalia
Thank you for your feedback and we are sooo sorry that this shopping has brought you a not perfect experience.
But our items are all inspected before being delivered to customers.
As for the emails,could you please check that if you had sent emails to us?(service@roselili.com)
Please do not be worried and could you please tell us your order number(R*****) so that our customer service team can help you soon?
And if you have any questions, please feel free to contact us via service@roselili.com or follow us Roselili or follow us @roselili_official on IG anytime.
Thank you again for your patience and understandings!
Wish you all the best.

Beoordeeld met 1 van de 5 sterren

I have reached out to customer service…

I have reached out to customer service with no response. The quality of my sweater was not as pictured and the size was crazy incorrect. I ordered large and my daughter that wears a zero or 2 could not wear it.

1 januari 2025
Review zonder uitnodiging
Logo Roselili

Antwoord van Roselili

Hello Stephanie
Thank you for your feedback and our service team had replied to you on 18th,February.
Also we had helped you to solve the problem,so please check your email box soon and looking forward to your nice reply.
Thank you again for your patience and understandings!
Wish you all the best!

Beoordeeld met 4 van de 5 sterren

Lovely but too huge

I just received the gorgeous shirt but upon trying it on, realized I'd ordered the wrong size as it's much too large for me. I have now requested an "even exchange" for the same shirt but one size smaller & am waiting for your RETURN ADDRESS in order to do so. The shirt itself is lovely & seems well-made but since it's so big, it's difficult to tell properly.

16 januari 2025
Beoordeeld met 5 van de 5 sterren

Perfect

If I could put more than 5 stars I would do it, it's the first time I am doing a purchase online. I was a bit scared but there are all the measures in the website, and if you have any question, the customer service is available and answers fast !
Also, I like the material of the sweater.

17 januari 2025
Beoordeeld met 5 van de 5 sterren

Gran calidad

Me encanta el suéter y el material de la ropa. Nunca había encontrado algo tan bueno y a la vez tan asequible. Me elogian todo el tiempo. La ropa es tan increíble que la admiro.

5 december 2024
Beoordeeld met 1 van de 5 sterren

Awful did not get my order and I can't…

Awful did not get my order and I can't seek to a person!

22 februari 2025
Review zonder uitnodiging
Logo Roselili

Antwoord van Roselili

Hello Cathy
Thank you for your message and the package was sent to you during weekends and you can check more via the link
https://t.17track.net/en#nums=SF6045588742005
And the tracking information of the package will been updated within 24 hours.
Thank you very much for choosing us and we indeed need your support and understandings!!
And if you have any questions, please feel free to contact us at anytime.
Thank you again for your patience and understandings!
Wish you all the best.

Beoordeeld met 1 van de 5 sterren

Stuck with useless sweaters

I have had a terrible experience with this company. I ordered two large sweaters and was sent tiny little sweaters without a size marked on them. The instructions to return said to email the company for directions, and not to just send the sweaters back. I have emailed twice with no response. I am very disappointed.

2 februari 2025
Review zonder uitnodiging
Logo Roselili

Antwoord van Roselili

Hello Suzanne
Thank you for your message and we had refunded to you before.
But due to the Spring Festival Holidays,the bank processing was slow.
At present,we had contacted the bank to handle the refund for you.
Thank you very much for choosing us and we indeed need your support and understandings!!
And if you have any questions, please feel free to contact us at anytime.
Wish you all the best.

Beoordeeld met 1 van de 5 sterren

Dreadful customer service

Dreadful customer service. Asked to return an order. They offered me all sorts of alternatives to avoid a return. When I then accepted their offer of a partial refund and no return - never from them again. So stuck with items I don’t want. Avoid at all costs.

28 januari 2025
Review zonder uitnodiging
Logo Roselili

Antwoord van Roselili

Hello Jandan
Thank you for your message and we had refunded to you before.
But due to the Spring Festival Holidays,the bank processing was slow.
At present,we had contacted the bank to handle the refund for you.
Thank you very much for choosing us and we indeed need your support and understandings!!
And if you have any questions, please feel free to contact us at anytime.
Wish you all the best.

Beoordeeld met 2 van de 5 sterren

Be patient when initiating a return.

I ordered the Brooke Casual Crew Neck Solid Color Knitted Top, XL, (order #R14434), which arrived but was too small. Initially, when I attempted to contact the company via email, to initiate the return, I had not heard any response after at least 4 emails. (I was also worried because of their 30 day time frame to return the item). I finally received an email apologizing for the delay in response, which I greatly appreciated. They did offer me a $35 refund (initial cost was about $75), and said I could keep the top rather then return. It is noted that returning it by international mail would have cost approx $40, so I accepted the refund, and the item was in fact, refunded after several days. I very much appreciated their response. It was a good reminder to me though, that it is not easy to return items internationally, and their return policy was clear that the customer is responsible for returns. Again -thankful for their response and honesty about their delay.

29 januari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

A real Scam

A real Scam! i ordered 4 pieces around 55 dollars each, on mid dec 2024, i received 2 mid on january 2024 , baaad quality! i kept following up regarding the 2 remaining pieces , they confirmed that thet send me a seperate shipment with 2 pieces, and today 24 Jan i received only one piece with worst quality that the first one ! Conclusion , it is a scam website , they display amazing clothes with hight prices , but the reality , they are selling very cheap clothes , with very long time of delivery . Ill never ever buy again from this website.

20 december 2024
Review zonder uitnodiging
Logo Roselili

Antwoord van Roselili

Hello Sihem
Thank you for your message and we had refunded to you before.
But due to the Spring Festival Holidays,the bank processing was slow.
At present,we had contacted the bank to handle the refund for you.
Thank you very much for choosing us and we indeed need your support and understandings!!
And if you have any questions, please feel free to contact us at anytime.
Wish you all the best.

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