I have always loved Liwisi products . They are feminine with a flare, very cute and fun. The materials are nice and comfortable. Customer service is excellent, quick and responsive
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Made many orders from Liwisi already and the quality is great, true to size, and fits well. The choices are trendy and lots of options to choose from. Customer service is amazing especially and respon... Toon meer
Bedrijf heeft geantwoord
Never believe or purchase the product from Facebook advertising, all cheating and fake reviews. When you thought it’s from Japan should be good quality but it was a joke. Dispatch from China, disgust... Toon meer
Bedrijf heeft geantwoord
First time buying from this website and so far the items were delivered earlier than scheduled. The tags are from Liwisi with Japanese wordings…quality of materials looks good. Designs are as per we... Toon meer
Bedrijf heeft geantwoord
4,3
Uitstekend
303 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excelente ropa
Excelente ropa, muy bonita clase y muy cómoda, sera una de mis favoritas.
3 september 2025
Review zonder uitnodiging
Antwoord van Liwisi
Hi,thank you very much for your support. Your encouragement will keep us moving forward and constantly improving our service. Looking forward to our next meeting. Have a nice day!
Great quality!!
I was blown away of the quality of the dress. It was stunning. I bought the dress for a wedding. I got so many compliments. I was impressed that the dress came within a week of ordering. I will definitely order again!!
Thank you Bellabarnett!!!
6 augustus 2025
Review zonder uitnodiging
Beautiful colours
Beautiful colours , perfect size and good quality material. I will order again
13 september 2025
Review zonder uitnodiging
Very elegant dress and quality material.
1 juli 2025
Review zonder uitnodiging
It was an amazing customer service…
It was an amazing customer service shipping is fast, and the quality is super beautiful. Classy and chic and comfortable. 🤍👏
10 september 2025
Review zonder uitnodiging
requested for retuned and change the…
requested for retuned and change the size, 2 week's still no any responded from them.
very disappointed
10 september 2025
Review zonder uitnodiging
Antwoord van Liwisi
Dear,
We apologize for the unpleasant shopping experience. Sometimes, due to heavy workloads and insufficient manpower, we may not be able to reply promptly. We sincerely apologize for this. We generally reply to emails within 24 hours. If you haven't received a reply, it may be because the email wasn't sent, or you could check your spam/junk mail folder. If you have any further questions, please contact us at team@liwisi.com.
We look forward to your reply!
The trusted and leading brand
I started ordering from liwisi on Instagram. As I order from them I started to ask if Liwisi could customise for me and very pleasantly Liwisi would do so for me …since then I had been ordering from Liwisi as I’m very sure that the dresses I bought from them will be able to fit me and as I’m very satisfied with their service I will continue to order more dresses from them.
28 augustus 2025
Review zonder uitnodiging
Elegant & Quality
The quality of the material is exceptional, with a soft yet durable texture that feels luxurious against the skin. The overall fit is flattering and comfortable, making it perfect for both everyday wear and special occasions.
10 augustus 2025
Review zonder uitnodiging
Antwoord van Liwisi
Hi Leong, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
Totally poor quality
The quality of this company clothes are horrible for the price. But even if the price was good, the quality is just horrible. The clothes look so elegant on the pictures but the actual clothes are like made for toys clothing. Feels like they just grabbed plastic fabric and made into adult clothing. So disappointing and waste of my money.
28 juli 2025
Review zonder uitnodiging
Antwoord van Liwisi
Dear arong,
We take your complaint regarding the poor quality of your clothing very seriously. We are actively investigating and addressing the issue you raised. We are deeply sorry that our products did not meet your expectations, and we sincerely apologize.
At liwisi, we are committed to providing every woman with unique, personalized, and stylish products, ensuring that every woman can experience fashion and elegance. Therefore, we rigorously screen our suppliers to ensure the quality of our products. However, we also recognize that there may be shortcomings in certain areas, and we welcome your feedback.
We are very happy to communicate further with you. You can contact us at any time at complaint@liwisi.com. We will promptly report your issue to our dedicated team and promise to provide you with a comprehensive solution within 24 hours. Improving product quality and customer satisfaction is always our top priority, and your feedback is crucial to our efforts.
Thank you again for your feedback. liwisi looks forward to providing you with better products and services in the future.
liwisi
Customer Services Support Team
Well priced products
Well priced products, reliable customer service, quality generally very decent.
20 juli 2025
Review zonder uitnodiging
Antwoord van Liwisi
Hi Melanie, thank you very much for your support. Your encouragement will keep us moving forward and constantly improving our service. Looking forward to our next meeting. Have a nice day!
Like usual it was a great experience…
Like usual it was a great experience thank you.
Joanne Levitsky
30 juli 2025
Review zonder uitnodiging
Antwoord van Liwisi
Hi Joanne,we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
Size of the clothing relatively small…
Size of the clothing relatively small and not exactly as indicated on the size chart.
So better to buy a size bigger for comfort.
14 juli 2025
Review zonder uitnodiging
Antwoord van Liwisi
Hi Sally, thank you very much for your support. We highly value your feedback on clothing sizing. Looking forward to our next meeting. Have a nice day!
I’ve been a customer of Liwisi since…
I’ve been a customer of Liwisi since 2023. I appreciate being able to find attractive, stylish products and always want to see what’s new from Liwisi. I highly recommend this company to all my friends and they all love it !
28 juli 2025
Review zonder uitnodiging
Antwoord van Liwisi
Hi Sin, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
I have been a returning Customer for…
I have been a returning Customer for quite a few times . Most of the clothes I buy are mainly office wear and the quality is good so far. I would definitely be buying again . And I like the designs as well. Delivery is a bit long though.
22 juli 2025
Review zonder uitnodiging
Antwoord van Liwisi
Hi Florence, thank you for your praise of our website. We also value and appreciate your feedback. It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Welcome to our website next time. Have a nice day!
low quality and poor customer service
Quality of the items were disappointed, things weren’t sewn straight or well. There are some seams undone. A dress I ordered doesn’t look like the one on website. I wouldn’t have written a review like this if they accepted my return request sooner, but even I contacted them within 7 days after I received the items, I’m still waiting for their response, and it’s been 2 weeks now. It feels like I was scammed.
10 juli 2025
Review zonder uitnodiging
Antwoord van Liwisi
Dear Yu,
We attach great importance to the poor quality and untimely after-sales response you mentioned. We are actively understanding and dealing with the issues you mentioned. We are deeply sorry that our products did not meet your expectations, and we sincerely apologize for this.
In fact, we, liwisi, have always been committed to providing every woman with unique personality, luxury, and design products to ensure that every woman can experience the elegance of luxury fashion, so we will strictly screen suppliers to ensure the quality of our products. However, we also realize that there may be deficiencies in some aspects, which requires your feedback.
We are very willing to communicate with you further. Please contact our senior account manager Annie at complaint@liwisi.com or WhatsApp. We will promptly feedback your situation to the dedicated team and promise to provide you with a perfect solution within 24 hours. We always put improving product quality and customer satisfaction first, and your feedback is crucial to improving our product quality.
Thank you again for your feedback, liwisi looks forward to providing you with better products and services in the future.
liwisi
Customer Services Support Team
Excellent brand
Excellent brand, I recommend it to everyone. Thank you.
7 juli 2025
Review zonder uitnodiging
Antwoord van Liwisi
Dear Customer, we are glad to receive your positive comment and feedback! We are also hoping that all our customers can receive clothes that they are satisfied with and fit well. Looking forward to our next meeting. Have a nice day!
Still no response after 4 emails
I received my order from Liwisi on June 27th and sent my first email requesting a return on June 30th.
Since then, I’ve sent four emails, but I haven’t received any reply.
Their website says responses are provided within 24 hours, but it has now been over a week.
I’m very disappointed with the lack of customer service.
Be very careful before ordering — the lack of response is unacceptable.
30 juni 2025
Review zonder uitnodiging
Antwoord van Liwisi
Dear NS,
We are really sorry to hear that you had a frustrating experience, but we appreciate you bringing this issue to our attention.
Due to the recent surge in customer inquiries, we are working hard to improve our service and will do everything we can to make things right.
If you would like to help us further so that we can improve the customer experience at Liwisi, please contact us at contact@liwisi.com
We will work with you to resolve any issues as quickly as possible and look forward to hearing from you.
Liwisi
Customer Services Support Team
The store designs are good
The store designs are good, but a little pricey. Have purchased several times n am generally happy with the quality of the clothings. This is no tracking of shipping though. Took at least 2 weeks to arrive.
Only negative feedback is price point could be lower.
15 juni 2025
Review zonder uitnodiging
Antwoord van Liwisi
Hi Helen, thank you for your strong support to our website. We also value and appreciate your valuable feedback. With your encouragement, we will make more products. Welcome to our website next time. Have a nice day!
Reliable website and clothes are of…
Reliable website and clothes are of good quality with close resemblance of picture with reality.
20 mei 2025
Review zonder uitnodiging
Antwoord van Liwisi
Hi Carrie, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
Es un fraude
Es un fraude. Me ofrecen una caseta de jardín de la marca Lidl . Y es mentira
1 juli 2025
Review zonder uitnodiging
Antwoord van Liwisi
Dear RAFAEL,
We are really sorry for your frustrating experience, but we really appreciate you bringing this issue to our attention.
Liwisi has been working hard to improve our unique products and excellent customer service to our customers, and strive to avoid trouble for customers, so we need you to provide us with more information about this wrong item, please contact us at contact@liwisicom, we need to set up a special team for your case to avoid the same kind of problem from happening again, in addition, we promise to provide you with a perfect solution within 24 hours.
We apologize for the inconvenience caused to you, we will contact you and do our best to resolve this issue
Liwisi
Customer Services Support Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.