Lloydsonline Reviews 

Have had the complete displeasure of dealing with the Lloyds Auction Gold Coast transport arm (Laylow) and Lloyds refund team. I am amazed at the lack of customer service from them both. This is what happens when they know people will buy their product and use their services even if they are rubbish, they then simply stop with any customer support. Recommend not using Lloyds period and definitely not Laylow Transport

Absolute piss poor. Lying, scamming assholes.

Been a month since i won at auction. Parcel never posted, no refund received, Lloyds doing NOTHING.
2.5 weeks up to XMAS all you did was lie and pass the blame everywhere else but yourselves.

Took all of 5 seconds to see you're a bunch of lying pigs.
Aust Post confirming you are absolute scumbag, lying assholes.

Have made reports to ACCC, Consumer Affairs and now leaving reviews everywhere.

Well like many others bought at auction in the past and not too many issues, but when you sell, is when they take you for a ride big time.
In August 2025 we took 2 x 2.5 seater brand new Kings lounges valued at 6k to sell. Yhey advised after first auction they can sell to highest bidder.

No follow up ignored completely, then they told us they are waiting to be paid and then to pay us. Finally we find out they sold the lounges for $32.00 and yes not even that is in our account as of 3rd November 2025
Discusting they can do this, not even a courtesy call to give us an opportunity to collect the goods if they can't sell at reasonable price. Do not sell anything of any value, agreement means nothing you will kiss your valuables good by.
It's no wonder they seem to be mostly selling their own cheap Chinese imports and much better prices with high vendor bid, option to offered to normal seller, 100% not two lounges for $32.00

I bought collectables that turned out to be fake.
It turns out this was my tough luck - no return, no refund.
If you read the buyer terms and conditions you basically have no comeback with this company.
The word that comes to mind when describing this company is 'dodgy'.

I finally got my refund from Lloyds Auctions — but only after taking formal action.

After 4 months of being ignored following an approved refund, I realised phone calls and emails go nowhere. What worked was:

Send a formal "Letter of Demand" giving them 7 days to refund.

Start a chargeback with your bank (credit card dispute — use “refund promised but not received”).

Lodge a complaint with Queensland Office of Fair Trading.

Two days after I sent the demand letter, the money suddenly appeared in my account.

Tip: Don’t waste time calling — go straight to formal steps. That’s the only thing that gets results.

Screwed over by llyods auction house. I took 100 old painting and prints an African mask Winston Churchill plaque guilded in gold presentation by queen Elisabeth the second and other collectables over 12 months ago Ive received $116 so far I'm told you am owed $91 I'm still waiting on. In total $207 ridiculous totally screwed over by llyods absolutely shafted just 1 of my paintings was 4ft+2ft gold framed done by c Pissarro this painting alone is worth more than $207 on its own llyods scum bags

I won an auction (30 July 25), paid same day and waited. After a few days I was provided an invalid tracking number, started customer support dance to get proper tracking, after a month still no delivery and no useful tracking, they hap hazardly reply to emails with no real help or explanation, internal blame throwing I guess no help to customer. Since demanding a refund I have been ghosted. 55 days has now passed, LLoyds Customer service is sh1t. I have had other purchases from Lloyds go smoothly but if something goes wrong it's a nightmare. Not sure if I will trust them again and definitely not for expensive items.

They approve refunds and promise it will be done in 30 days, then they ghost you and never reply again.

Lloyds a one big scam they will rip you off they will say one thing in an email and you go to drop your product off they will say another thing they are not upfront they are a joke they will rip you off and take all your money and give you nothing this is my opinion and I am entitled to my opinion save yourself all the dramas and sell elsewhere

I purchased a ring. It did not arrive for a few weeks so I sent a query. The email back said that my query was passed on to the appropriate department. A couple of weeks later, I still had not received the ring. When I asked for a refund I was told that I had never actually purchased the ring due to a glitch in the system. As such, I had paid for the ring but would not be receiving it due to this glitch. They then sent me a refund request, which I completed. Almost two weeks later and no refund yet. Emailed them today and they suggested I needed to wait in line as refunds were processed in the order they came in. They have had around $1700 of my money for six weeks now. Absolutely disgusting. Never again.

THIRD CLASS SERVICE OF THIS CHANNEL
I HAVE COMPLAINED ON 10th JUNE FOR ERROR 5
THERE IS NO UPDATE TILL NOW
SUPPORT STAFF ALSO NOT ANSWERING PROPERLY IN JAMNAGAR CITY

Absolutely shit service. My item has been delayed and their robot who answers the phone is shit. Forget these guys they don't care about you, just your money. I'm still on hold after hours of chasing my item I fairly paid for. They also told me there's a 3 month wait on any refund. Expecting payment but delaying mynown refund is so wrong. DO NOT BUY FROM LLOYDS YOU WONT GET YOUR ITEM AND THEY WONT RESPOND OVER THE PHONE. THEY HAVE ROBOTS ANSWERING THE PHONES.Just so rude. Awful awful awful experience. Never ever again

Placed the order on 3th Mar, the items have never arrived. Requested the refund. Now 2nd Apr. It is a month full, I am still not receiving the refund. They are terrible customer services.

BE AWARE!
Very poor experience with Lloyds. We spent alot of time researching their listed items in the "LUX" bag auction. We finished as top bidder on 15 items to the tune of approximately $14500 only to find that not 1 item met reserve. furthermore, we found all of the items for sale at a business in Melbourne. Bag for bag. Description for description. We became aware that the descriptions offered by Lloyds in this instance, and no doubt others, are not based on them seeing or having possession of the items.
Further to this, the reserve prices set on all the items were such that if you paid reserve, plus Loyds near 20% comission, you would in many cases be paying substantially more for the item than what they are CURRENTLY listed for RRP in the shop. Bidding on items that have over a retail reserve price set on them and that arent actually even there. Another concearn is if you actually bought an item, would you actually have suitable protection to recieve it given it is not in their possession and is clearly advertised for sale elsewhere. Massive waste of time and energy. feels pretty deceiving. Response by Lloyds was to offer to drop their comission from near 20% to 10%. Unfortunately in most cases this would still be more than the RRP in the shop. We would strongly advise not to waste your valuable time and money.
As must be said. The views i have expressed and mine and mine only and based on my experience. I cannot speak for other peoples experiences but the reviews probably offer you the info you need.

I bought an item in an online sale on the 5th January, 2025. The first problem was that they had posted the wrong pickup address online, so I wasted a trip trying to pick it up. They agreed it was their fault and delivered it. It finally arrived on 23rd January 2025. The item bore no resemblance to either the description or the images made used during the auction. I made a complaint and requested a refund. Eventually, they agreed that the item description was inaccurate and agreed on a refund, but I had to take the item back to the depot, which I did. The refund was fully approved on the 10th Feb, 2025. As of today, 11th March 2023, I am still waiting for the refund. I have made repeated requests and inquiries but have been given the run-around and I have not received the money. The customer service consists entirely of stonewalling and gate-keeping. There is no access to any senior staff and the reception staff are completely unhelpful. I am about to take this matter further with Fair Trade NSW. Avoid this organisation, they cannot be trusted.

Horrible customer service - Very rude and condescending. Harass you with text and emails claiming you owe money after payments have been made. Shipping is a joke. STAY AWAY !!!

Painting was purchased in an online auction and extra paid for a special courier delivery. Painting took two months to be delivered after they lost it (via ordinary post not the courier who was paid for) and arrived smashed. Lloyds Auctions has not paid a refund despite numerous requests and tells me they won’t refund shipping even though they did not use the courier as was paid for. This was my first experience using Lloyds Auctions. It has been terribly disappointing. I feel like after you pay, they couldn’t care less if you receive your item or not or if they damage it - they just want your money!

My 7 sale items realised $162. Several months later Lloyds gets around to depositing $22 . The rest they took in fees.

*WARNING: BUYER BEWARE*

As a motor dealer, I frequently purchase vehicles from auctions. I've also bought several cars from Lloyd's. Typically, I don't inspect cheaper purchases, relying on most auctions' honest condition reports or at-least adequate photos.

However, Lloyd's has ‘Seemingly’ been consistently unreliable and dishonest. *DO NOT BUY FROM THIS COMPANY WITHOUT FIRST INSPECTING THOROUGHLY*.

My recent purchase (03/10/2024) exemplifies these concerns. I opted for delivery, which became the first headache. The vehicle arrived two weeks later (18/10/2024) with:

- Smashed windscreen
- Significant hail damage to roof and minor damage to other panels

Additional issues:

- Multiple engine problems
- Major parts missing/bypassed in engine bay

None were listed.

Any reputable company/dealer would have condemned this vehicle to salvage, yet Lloyd's offered it to public with a description of only dirty interior and some paint fade for 3x what it’s worth, Seemingly knowing they have left out a-lot of important details.

Lloyd's customer service was inadequate & unprofessional when there was mention of issues:

- I was bounced between multiple departments and contacts (3 phone numbers, emails)

- They claimed the hail damage was noted during their book in inspection, yet failed to disclose this information in the listing.

- Lloyd's refused to take responsibility for any of the damages and repeatedly denied claims, hiding behind company policies despite initially agreeing to at-least assess the damage.

As someone with extensive experience in the automotive industry, I find Lloyd's conduct unacceptable, regulators and consumers need to demand higher standards. Big companies that consistently behave like this need to be held accountable.

"While occasional listing errors & missing underlying issues/conditions are expected and understandable, Lloyd's is ‘Seemingly’ repetitively Omitting vital information & there hesitance to take any responsibility suggests a systemic lack of attention to detail and a disregard for transparency."

*RECOMMENDATIONS*

• Prepare for thousands in additional repair's if purchasing solely off Lloyds representation.
• Inspect vehicles thoroughly before purchasing.
• Consider taking a qualified third party
• organise transportation with a reliable company
*Most importantly*
• Seriously Consider reputable alternatives (Pickles, City Auction, Carlins). - These companies provide consistently honest & reliable condition reports, They also respond promptly if any issues arise from misrepresentation.

Anyone with similar experiences with Lloyd’s please feel free to reach out with supporting information.

Regards,
Rhys
0493487940

*DISCLAIMER*

The views and experiences expressed in this review are entirely my own based of personal experience/opinion and may not reflect the experiences of others."

The trust is very important to make business with Lloyds company I'm very happy to be in partnership with Lloyds Bank.