London Drainage Facilities Reviews 

The lady on the phone was very helpful but their accounting process is awful. You have to pay upfront for 2 hours (£330) regardless of how long they are there. If there is any overpayment, they take between 7 and 10 days to refund you. I feel this is extremely unfair as they take the money in advance. Even if you have used them before they don't waiver at all.

To make matters worse they forgot to refund me!

Phil and Rod were legends, came late on and emergency call out and sorted the problem really quickly and it wasn't a easiest job either.
Very friendly & professional

Would 100% recommend

Phillip Gorman and Robert Brodie have been wonderful unblocking a stubborn blockage and have done an excellent job.

Phillip Gorman and Robert Brodie very efficient and well equipped for job. Would highly recommend.

Phillip Gorman and Robert Brodie turned up and cleared my blockage very quick would highly recommend them did an amazing job

The engineers arrived on the dot. They were efficient and thoughtful. Lee Berry executed a drain patch with the minimum of disruption. He was courteous, helpful and professional: a pleasure to have dealings with. THANK YOU!

Reece Fatt attend my property today 29.05.2026.
From the start he was very friendly and got straight to the job. He kept me informed of what he was doing and why. He explained the best way to keep my drains clear.
Thank you very much Reece

Jack Scott was amazing. He was very quick and efficient. Came in and got the job done.

Travis was absolutely brilliant with the way he handled my problem I was absolutely amazed with the way he managed it so I really appreciate everything he’s done for me and thank you so much for your service kind regards Nikki Nicolaou

Arron was very friendly and helpful, fixed our bathroom toilet and tap very quickly. Definitely recommend

Chris Indo was professional and answered all my questions and more! Fast service and efficient. Thank you for saving the day!

Liam B arrived to my house this morning at 10am, he was very patient and he took his time to find where the problem was that was causing flooding downstairs to my neighbours.

I was going back and forward with my landlord and different companies and engineers trying to locate this issue with my pipe work, this was causing me anxiety and stress.

Liam found the cause and repaired within an hour.

Thank you too Liam a true hero and saved damages to my property.

Had Josh Sharkey and Byron do some major works in our property today due to a huge leak/flood from the drains. Amazing customer service, 10/10 fellas. Did what looked like a few days job in a single day. Went out there way to make sure everything was done to good standards. Amazing in general, would highly recommend.

Was very thorough, stayed until they knew the job was properly done.
Put everything back and cleaned up after them

Hi there today 12th May 26 I had Lee and Deavon visit my home for I'm greatful.

Well I must say hat's off to both of them for being very polite and well mannered, for keeping me upto date with there thoroughness at seeking where the correct drainage site was, to using a digital piece of equipment with a camera at the end to see where the issue is. Lords Will Lee and Deavon will be back to rectify the problem next week.

To London Drainage you've got a good team.

Put plastic show wrap protectors on when walking into the house and on the carpet. Very friendly identified the issue immediately did not waste time to fix and explained exactly what he had to do to fix.
Very good explained what to do to not have issues in the future.

Highly recommend Scott N great engineer.

Punctual, professional and did a good job. A bit on the pricy side.

We had a blocked stack and i have been bailing out raw sewage for 20 days. We had multiple drainers attend the emergency. After 20 days of failure Scott N turned up and fixed the issue in less than 30mins. Amazing. He showed initiative and a willingness to fix the
problem. He actually cared about his job. Something all the others
seemed unable do.

There was a leak coming through my ceiling . Arron was great, professional, knowledgeable and friendly. He took the time to explain exactly what the problem was in detail and replied to texts and phone calls promptly. What a refreshing experience.
Thanks Arron you were a 🌟

Rob England attended to resolve an ongoing stack issue.
He was very professional polite and very thorough in his work.
Worked on the stack (5 th floor) and 2 inspection Chambers on ground. He informed on what he found and done to resolve the issue. Finally he cleaned all work areas. I work as a building service engineer and deal with drainage companies a lot. Best experience I have had to date today with Rob and London Drainage Facilities. Highly recommended