Lord & Taylor Reviews 

My order was canceled twice, after using afterpay and PayPal was not working. I tried to email but no reply.

My order was canceled. I did not cancel it

I have no idea what happened to my order. I noticed a refund but have heard nothing from you??? Why was it cancelled???

I bought a dress. Did not want to do Pay Pal because they charge. I signed up for the 4 payments. They took out the first payment then emailed they were refunding with no info on the dress or any informaton. I sent an email with all the information and this is the response I get. No information on the dress. Do you consider that appropriate treatment for a past customer in fact. I guess that doesn't count.

Great products and quality for amazing prices

If I could give zero starts I would. Terrible customer service, no response from emails, the texts don't work. I requested two days shipping, never got that either. I needed these clothes for a trip for Alaska and I leave tomorrow without my clothes. CANCEL MY ORDER #183831240

I ordered a duvet cover. The measurements given on your website are wrong so it does not fit my comforter. I wanted a response to that. I would like to return it or get a refund.
Thank you,

It’s 2 weeks after making the purchases, the items have not even been shipped yet so therefore they will not arrive on time for my event so i tried to cancel the order twice by email but no response from anyone, and all the customer service numbers posted online is bogus so there’s no way to contact Lord & Taylor. Impossible situation. Zero stars from me 👎🏽

I placed my order three weeks ago and it still wasn't shipped. Customer service doesn't exist. Worst experience.

My order never shipped and I have already made one payment through AfterPay.

I didn't get my order as yet! I sent two emails about it, with NO response. Please email me as to my missing order.

I returned a very expensive dress, I have proof that it was received by Lord and taylor since March, I still did not get my refund. They don't answer emails and their phone number and chats don't work. The same email that gave me the return label is not answering anymore.
They take the product back but they don't refund
Shame, I have been a customer of Lord and Taylor for years.....What a disappointment

✨✨✨✨✨✨✨ great

Do not buy from Lord and Taylor. No one responds to text. The chat doesn’t work and the customer service stops responding to email when they know they have fraudulently stolen my money and havnt delivered the merchandise. They even went to the extent of blocking my IP. Thank you for showing customers that you are dishonest thefts. The fact that I didn’t receive my merchandise and you refuse to refund me on such a matter is disgusting. Don’t worry business bureau will deal with your theft properly.

I got bad experiences with lord and Taylor I order twice and since February 23, I didn’t got my order and NOT refund, received partial item that was wrong , no one to contact, phone and email not working , please do not make any order with this company, they still my money… do u want rate it’s O rate. I’m planning on contacting shame on you

Terrible service!!! I place an item on 3/25/24 and even paid expedite shipping but as of today no item received

Almost 3 weeks later and no shipping information or response from customer service