Lovell Sports Reviews 

I received a faulty product - a basketball hoop which hadn’t been soldered properly. It was far from an easy item to return, as it was attached to a wall. But I did. And was told I would receive a refund within 3-5 working days (I was initially told I could have a refund or replacement and I wanted a replacement as we had drilled all the holes in the wall. But lo and behold suddenly I couldn’t have a replacement). When I chased up with customer service when I didn’t receive the refund, they initially replied to say they would ensure it gets to me and update me. But they have now gone silent on me and I have still not received the refund, over 30 working days later!!! It’s a lot of money and they know I’m waiting for the refund to be able to buy my son another. What makes it worse is the total silence from them. Very upsetting and unprofessional.

Disappointed - Lovell Sports

I have a problem with an order received from Lovell Sports and have not been able to get answers about unsatisfactory goods

Order LOVE93939

I am hoping this may help to get a reply from this company who are lovell sports dot com

I brought a pair of p6000. Not sure if real or not as there no Nike logo inside show on the sole can anyone tell me plz if this company real or not

Order was sent out the 4th aug, as of now still nothing.. Got in contact with customer support said i gotta wait 2-5days for evri to get back to them regards where my parcel is... i want a refund which im entitled too because goods wasnt recieved as you know... What is so hard to issue a refund... ill never buy off this company again and id advise people to think twice before ordering.... Customer service is a joke, sort it out Mr Lovell...

Unfortunately it's not possible to give a zero star rating. Order placed Wednesday 5th August and paid extra for next day delivery. The order has been with the courier for over a week with no sign of it being delivered. Messaged Lovell Sports to cancel my order and request a refund. Zero contact with the company apart from them telling me they would investigate with Evri to see where my order is. I replied stating that as that have not fulfilled their contract and delivered the order on time, and in accordance with consumer rights, I want my order cancelled and a full refund issued. Nothing heard back. No phone number to call. No live chat feature. Completely shocking customer service. Honestly, if anybody is considering using this company, save yourself the hassle and cost and go anywhere else.

LOVE90649 I ordered these 10 days ago haven’t shipped anything and it said it was meant to come around 10-15 of august and it hasn’t dispatched yet, and we tried to contact you but no response.

SOOOO like i ordered 3 WEEKS AGOOOO and like still haven’t gotten my order says “preparing order” don’t take that long to prepare one pair of shoes….. and like was meant to wear these to UCL but like I can’t now because Of this dumb brand!!!! DONT ORDER FROM HERE #scam #mean #rude #fml

Lovell sports sent me the wrong item and their customer service dept are absolutely useless

Returned an item, no acknowledgement of them receiving it now for over a week.

No emails, no replies, very poor customer service.

Absolutely brilliant service and quality items I’ve received over the past six months of buying from this great company

I wouldn’t even rate them 1 star but had to put something…a complete nightmare from start to finish. I bought some expensive tennis shoes and received a cheap pair of football boots instead! I sent email after email with photos of my order, return note, etc etc…I never received my tennis shoes and in the end it took around a month to receive a refund, but only after constant chasing on my part. Shoddy, disorganised with zero customer service.
I would recommend no one buy from Lovell Sports. It was basically a month of chasing and receiving no item.…it was worse than pulling teeth. Dreadful experience.

I bought a pair of scarpa walking shoes. Excellent price. I’ve had scarpa products before so I knew my size would be ok so haven’t experienced any of the issues of returns. I did pay the extra for next day delivery but it came the day after that - no problems though

Ordered 48 hour delivery which has been and gone. No tracking information whatsoever. Feel that I have been scammed. Attempted to contact the company but they only have an email contact which they have ignored. No phone number. I wouldn’t recommend

My order was delivered quickly and it was an absolute bargain! I see a lot of bad reviews, but hopefully they have sorted their issues.

Shocking company – stay well away! 🚨

I ordered a pair of trainers costing over £70. The tracking was marked as "delivered" with a photo of my open back door... except the parcel is still in the driver's hand in the photo. I'm nowhere to be seen, there's no photo of it being left, and I certainly didn't accept it.

The driver never knocked, never called out, and somehow managed to come through two gates to my only door without my very reactive 8-month-old puppy making a single sound. Anyone who knows puppies knows that's hard to believe.

Apparently, because my back door was open on a hot summer's day so my puppy could come and go, Lovell Sports have decided that's "proof" the parcel was delivered. Since when does having your door open mean you've received a parcel?

To make matters worse, Lovell Sports closed their investigation almost immediately after speaking to the driver. They've effectively called me a liar and treated me as though I'm trying to steal £70 worth of trainers. Of course the driver says he delivered it—hardly anyone is going to admit they didn't.

And yes... the courier was Evri.

So I'm now £75 out of pocket with no trainers to show for it. But I won't be letting this go. I'll keep fighting until I get the refund I'm entitled to.

If you're thinking of ordering from Lovell Sports, I'd seriously think twice.

waste of time. wrong product, late deliveries, and impossible to get hold of as im trying to return the wrong product they sent me they are denying emails and making me wait 3 days for some sort of reply when the jacket i needed urgently was for today. stay away biggest time wasters

when i ordered something its said free return but its NOT FREE RETURN!!!!

I would have given zero stars if I could. To cut a long story short. Placed an order for items in stock. The company declined to sell me 2 of the items. I suggested a refund of the whole order. They refunded me but kindly kept the 4.99 delivery for charge for you’ve guessed it, no delivery. This is extremely sly business practice as you have to look very closely to notice this. Fortunately I did notice. I thought I would give them a call, there is no contact phone number - always a red flag! I did get through on their contact form and they did refund me the remaining £4.99 after some faffing around. Really poor service and poor business practices. I certainly will not be using them again.

My Experience with this company has been totally shocking, no customer service no reply’s from sending over nine emails. Everything about this company is complicated nothing is straightforward. It’s been over a month and I have still not received my refund. I have never dealt with a company as bad on Sports Direct. Think Twice before you purchase.

Brought a pair of white Birkenstocks they have been worn and have all Blue dye over them. Emailed them got a message asking for pictures, sent pictures and now been ignored. Now stuck with a pair of used shoes!!. Customer services is shocking and no phone number to call. So you have to just sit and wait for them if they do to reply😡😡😡